Sprint replacing Touch Pro with Touch Pro 2!

[rawdikrik]

I got my TP2 as a replacement for my 4th TP1. I dont really hang over here at TP1 anymore.. but I wanted to give a suggestion.

My suggestion is call Customer Service when it isnt busy, be really nice and tell them this:

" Hello. Im standing outside a sprint service center and before i go in and speak to a rep I want to make sure that it is clearly documented that i have had multiple issues with my phone and need to be given an opportunity to upgrade to a like phone that is currently available. "

Then when you go inside the store, they will see the notes and have to offer you something per customer service.

Tell them you need a winmo device for work and it has to be touch screen with a keyboard. If they offer you a TP... that matches your criteria and your stuck with it.

But they might offer you a Tour, Hero, Pre or my fave... The TP2. Politely say thank you and take home ur TP2. If they say that you need to wait a few days to get it.. thats fine.

Also, deal with a manager, be friendly. Dont dress like a douche, but not like a teenager either.

Good luck!

[STILLSPRINTIN]

Originally Posted by rawdikrik

I got my TP2 as a replacement for my 4th TP1. I dont really hang over here at TP1 anymore.. but I wanted to give a suggestion.

My suggestion is call Customer Service when it isnt busy, be really nice and tell them this:

" Hello. Im standing outside a sprint service center and before i go in and speak to a rep I want to make sure that it is clearly documented that i have had multiple issues with my phone and need to be given an opportunity to upgrade to a like phone that is currently available. "

Then when you go inside the store, they will see the notes and have to offer you something per customer service.

Tell them you need a winmo device for work and it has to be touch screen with a keyboard. If they offer you a TP... that matches your criteria and your stuck with it.

But they might offer you a Tour, Hero, Pre or my fave... The TP2. Politely say thank you and take home ur TP2. If they say that you need to wait a few days to get it.. thats fine.

Also, deal with a manager, be friendly. Dont dress like a douche, but not like a teenager either.

Good luck!

Don't dress like a douche, lol!....Make sure to wear your corporate suit also with fresh polished shoes....DRESS FOR SUCCESS!!

[aceofspades923]

Ok so if I understand this correctly, this is what I need to do to get a BB tour?

*I have TEP and it has been less than a year since I purchased the touch pro

- flash back to stock ROM
- relock phone
- make sure phone is still buggy
- go to repair store
- tell them about the problems
- (mention the Warrenty exchange list?)
- ask for a BB tour replacement

Anything I am missing here? Thanks for the replies.

[dee91]

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

no your good just do exactly that and the tour is yours! or.. exchange your touch pro for tp2 sell that on ebay and then buy (on ebay) a tour and enjoy the difference prob, 100-200$ - shipping..etc

[bookerx3]

Originally Posted by aceofspades923

Ok so if I understand this correctly, this is what I need to do to get a BB tour?

*I have TEP and it has been less than a year since I purchased the touch pro

- flash back to stock ROM
- relock phone
- make sure phone is still buggy
- go to repair store
- tell them about the problems
- (mention the Warrenty exchange list?)
- ask for a BB tour replacement

Anything I am missing here? Thanks for the replies.

I am not sure if you should mention the WEL list. I think that is what messed it up for a few people seeing as how we are really not supposed to know about it. In my situation they brought it up on their own and I just went along with it.

I recommend just see what they say first, if they offer to only replace it with another tp then bring up the list but not before. If they still won't do it, call customer support and try them because that is the avenue I had success with.

[nate.spangler]

Originally Posted by bookerx3

I am not sure if you should mention the WEL list. I think that is what messed it up for a few people seeing as how we are really not supposed to know about it. In my situation they brought it up on their own and I just went along with it.

I recommend just see what they say first, if they offer to only replace it with another tp then bring up the list but not before. If they still won't do it, call customer support and try them because that is the avenue I had success with.

all i did was call a store and say that i called a store near my work and they had told me that upon having issues with my tp that sprint is moving people away from the tp and i asked what my options were as this store is more convienent for me.

my new tp2 will arrive tomorrow

[GoodGets]

Originally Posted by nate.spangler

all i did was call a store and say that i called a store near my work and they had told me that upon having issues with my tp that sprint is moving people away from the tp and i asked what my options were as this store is more convienent for me.

my new tp2 will arrive tomorrow

Can you elaborate on this? You called this store and they told you the TP2 was available, and they ordered it for you without even examining your phone? Or, did you take it in the store after calling, proved you had issues, then they placed your order?

Also, I think that's smart: calling a store beforehand to see what the replacement options are (as each store is different). Although it may be a bit fishy (if they're keen to people trying to game the system).

[hamidxa]

Originally Posted by GoodGets

Can you elaborate on this? You called this store and they told you the TP2 was available, and they ordered it for you without even examining your phone? Or, did you take it in the store after calling, proved you had issues, then they placed your order?

Also, I think that's smart: calling a store beforehand to see what the replacement options are (as each store is different). Although it may be a bit fishy (if they're keen to people trying to game the system).

Yeah, something definitely doesnt add up there, or at least something (well...a LOT of details) is missing.

[coldheat06]

Well I guess I'll add my story in also.....

I was on my 5th TP, but to be honest I really didn't want to go to the TP2 because I wanted to wait for the HD2 or something that has a bigger processor..... Anyway I called up customer service and got an "E-Ticket" put in about my phone having hardware problems (This time it was the speaker, only had the replacement for 3 weeks and the speaker is going out).

After talking to the retention rep and having them put the ticket in and submitting the ticket to a specific sprint store I went to the store and the talked to the manager.... he was very nice and actually all I wanted was a decent TP that had a hw build # of 003 or greater, which meant that I would hopefully not have anymore keyboard problems again..... he told me that instead of me getting an exchange and having to take the risk of having getting another bad phone that I could choose from the following phones:

BB - Tour, or Curve
Tre 850
HTC Snap

After looking at the phones I told him that I just wanted a phone that had the same capabilities as the TP that I had and that as long as I could remote desktop, edit office docs .... ect... that I was fine...... He told me that none of those phones could do everything that I wanted and just told me to pick any phone in the store.... including the .... Pre, Hero, TP2..... well I chose the TP2 and to top things off he also said that it would be an swap and not a upgrade...... So I get to keep my $150 upgrade!!!

All I could say to him was THANK YOU!!!! now I can upgrade again at anytime..... ( I think I''ll wait for the HD2.... but in the meantime will enjoy my TP2.

[kazanjig]

Originally Posted by coldheat06

All I could say to him was THANK YOU!!!! now I can upgrade again at anytime..... ( I think I''ll wait for the HD2.... but in the meantime will enjoy my TP2.

That's exactly what I'm planning to do. And my wife will get my TP2. It's about time she gets rid of her Katana and take advantage of our data plan.