Sprint replacing Touch Pro with Touch Pro 2! - Page 118

coldheat06 · #**1171** (**permalink**) 10-26-2009, 10:19 AM

Quote:

Originally Posted by kazanjig

That's exactly what I'm planning to do. And my wife will get my TP2. It's about time she gets rid of her Katana and take advantage of our data plan.

I talked to my wife about taking my TP2 when something new comes out..... she doesn't want it..... says all she wants is something that can send text and that can make phone calls...... well I guess that means that I will have to use up twice as much data usage for the both of us....... Time to start tethering more...... LOL

shatner · #**1172** (**permalink**) 10-26-2009, 11:59 AM

anyone check the warehouse today?

letsgoflyers81 · #**1173** (**permalink**) 10-26-2009, 12:07 PM

I called my guy to see if my TP2s were in yet, nope. He said he usually gets his shipments between 11 and 2 so we'll see what happens. I'm so anxious to just get it already!

kazanjig · #**1174** (**permalink**) 10-26-2009, 12:13 PM

Just got a call that my TP2 is at the store. I'm finding it hard to stay in the office.

mp3ster · #**1175** (**permalink**) 10-26-2009, 12:25 PM

So, heres my story advice is appreciated!

I am currently on my 3rd replacement phone. I went to the sprint store today to see what they could do about my faulty keyboard.

The rep said "They are offering other phones as a replacement in lou of the touch pro because of the high exchange rate and issues with the phones. The other options are BB tour, BB curve, HTC Snap.... and thats about it."

I explained that i needed to run windows witha full keyboard, he said "the snap" I said yeah, but theres no touch screen and its not vga.

He replied, then the only option is replacing it with another touch pro.

so ive got one on the way, will be in tomorrow.

I stood my ground, and got shot down. I just hope that the touch pro that i get actually works, though i would love a touch pro 2.

myltz400 · #**1176** (**permalink**) 10-26-2009, 12:58 PM

Quote:

Originally Posted by mp3ster

So, heres my story advice is appreciated!

I am currently on my 3rd replacement phone. I went to the sprint store today to see what they could do about my faulty keyboard.

The rep said "They are offering other phones as a replacement in lou of the touch pro because of the high exchange rate and issues with the phones. The other options are BB tour, BB curve, HTC Snap.... and thats about it."

I explained that i needed to run windows witha full keyboard, he said "the snap" I said yeah, but theres no touch screen and its not vga.

He replied, then the only option is replacing it with another touch pro.

so ive got one on the way, will be in tomorrow.

I stood my ground, and got shot down. I just hope that the touch pro that i get actually works, though i would love a touch pro 2.

The TP2 is on the replacement list, along with about 16 other phone. However if the rep had shown you his screen it would show that they are out of stock for TP2 replacements. You could ask him if he would check back in a few days to see if they have become avail.

letsgoflyers81 · #**1177** (**permalink**) 10-26-2009, 01:39 PM

Quote:

Originally Posted by kazanjig

Just got a call that my TP2 is at the store. I'm finding it hard to stay in the office.

Same here. My wife is home so she went to the store to exchange both of our Touch Pros. I flashed mine back to stock last night so she'd be able to make the swap for us. Too bad I won't be able to play with my new toy for another few hours.

bookerx3 · #**1178** (**permalink**) 10-26-2009, 02:06 PM

Well my Touch Pro story just got a bit more interesting... So as I said before I was one of the people who got my order in friday while they were briefly in stock. Decided to check the tracking of my package via UPS today and noticed it was in transit (great) but getting delivered to my OLD address (an address which I had sprint change numerous times before, but everytime they changed it the system would act as if it would not accept it... NOT GOOD!)

So I call Sprint pissed and let them know about their error and end up getting the run around. After speaking with several reps and supervisors, one happens to mention that they shipped out a TP instead of a TP2. I tell them that is an error and I was supposed to be shipped a TP2. They tell me that it is showing a TP and they can order me a TP2 tomorrow after they intercept the package that was shipped to the wrong address. Yet, I keep telling him that this will be very hard to do seeing how I had to wait 2 weeks for the phone to come in stock to begin with and him trying to order tomorrow will simply produce an OOS.

The rep then says that there are still other phones I can choose from but I let him know none of them meet my needs. He said well he cant check and see the status until he calls me back tomorrow and attempts to place the order. I just said whatever and call me tomorrow even though I know it will be OOS. He apologizes a few times for my inconvenience and then we end the call. That entire process took 57 minutes.

So I am PISSED now. Not only did they ship it to the wrong address but they lied to me when they told me I would receive a TP2. So tomorrow I am preparing for war with the Sprint rep because this is simply unacceptable. If a priority 5 replacement is not in my future (or atleast a priority 4 refurb like i was promised) the iPhone just may very well be.

JacobV81 · #**1179** (**permalink**) 10-26-2009, 02:07 PM

I went to an authorized servicer/dealer here in Houston. He told me they are all out of TP2 and my best options were the BB 8330 or the Snap if I had to exchange.

I told him my phone had been dropping calls and having random shutdowns. He gave it to the service guy, a few minutes later the guy comes out and says he did a 'software update' and everything is fine.

No new phone for me, but I will try again in a month or so. Any advice to get this to work next time?

Radiohawk · #**1180** (**permalink**) 10-26-2009, 02:10 PM

So I was given a tracking # this morning... but when I look it up, it doesn't match the format on the website... would that be caused by it being an advance exchange?