Sprint replacing Touch Pro with Touch Pro 2! - Page 116

lion75y · #1 (**permalink**) 10-27-2009, 05:54 PM

Hello to everyone again I took my Touch Pro to repair and they could not do nothing they said they will order another phone for me and it will be there by friday but they never game a list of phones that i could replace it with or anything like that they just say we will order your replacement for you will call you back when its here... hope they just order a TP2 to me and not a refurbish Touch Pro. Ill let everyone know what happened.. also about Advance Exchange can we ask for that at the sprint store???? since the webpage does not let us do it anymore....

rushco · #2 (**permalink**) 10-27-2009, 05:58 PM

Quote:

Originally Posted by lion75y

Hello to everyone again I took my Touch Pro to repair and they could not do nothing they said they will order another phone for me and it will be there by friday but they never game a list of phones that i could replace it with or anything like that they just say we will order your replacement for you will call you back when its here... hope they just order a TP2 to me and not a refurbish Touch Pro. Ill let everyone know what happened.. also about Advance Exchange can we ask for that at the sprint store???? since the webpage does not let us do it anymore....

What you just did was an advance exchange. Meaning they didn't have another Touch Pro in-store to give you. Hopefully your next Touch Pro doesn't have any problems.

**radar369** · #3 (**permalink**) 10-27-2009, 06:16 PM

I just got off the phone with a "Device Replacement Specialist" after swapping my phone for another touch pro again! She put a ticket on my account & told me I can swap it for a different model but wouldn't tell me which models I could swap it for, told me "it depends on the store!" But every store I call tells me they are out of stock & won't be in till January!!!!!! Told me the only way I could get one is if I order it online! I live in Michigan & EVERYWHERE I go they tell me that same thing! Has anyone else in Michigan had any luck on this one?!

lion75y · #4 (**permalink**) 10-27-2009, 06:17 PM

Quote:

Originally Posted by rushco

What you just did was an advance exchange. Meaning they didn't have another Touch Pro in-store to give you. Hopefully your next Touch Pro doesn't have any problems.

I know what you mean but I have heard that many people are reveiving a list so they can choose the phone that they want it to be replace with

lilbitz_1018 · #5 (**permalink**) 10-27-2009, 06:08 PM

Quote:

Originally Posted by lion75y

also about Advance Exchange can we ask for that at the sprint store???? since the webpage does not let us do it anymore....

AE website is https://indirect3.sprint.com/apps/ad...&withinRange=N

just put an Alaska zipcode.

lion75y · #6 (**permalink**) 10-27-2009, 06:18 PM

Quote:

Originally Posted by lilbitz_1018

AE website is https://indirect3.sprint.com/apps/ad...&withinRange=N

just put an Alaska zipcode.

amm ok it works with 99689 zip code.. but does this has to do with something where they going to ship the product to... well Im just going to wait because the Sprint store already order me a replacement so im just going to wait to see what phone they give me... or Can i cancel the order????

lion75y · #7 (**permalink**) 10-27-2009, 06:28 PM

Ok i just try the advance exchange webpage and looks that i have to keep trying until i get a replacement with the TOuch Pro 2.. this is what i got

Defective Phone Model: UTSTAR PPC6850 WM6.1 PDA

Replacement Phone Model: UTStarcom Touch Pro

mp3ster · #8 (**permalink**) 10-27-2009, 06:16 PM

Uptate:
I went to an authorized store to replace my crapping out pro yesterday, my 3rd one.

They gave me the "list" offered in replacement, NOT including the touch pro 2 so i just ordered a replacement TP. Today I called *2 to check my order status from the e ticket recieved in store. The guy said "that it was pending on stock, basically they are sending you a different phone."

I did NOT authorize a different phone from their ****ty list, just out of curiosity has this happened to anyone else? If so, did you get a TP2?

williegt · #9 (**permalink**) 10-27-2009, 06:47 PM

I dont think they will do a TP2 over the phone, you have to go to the store. I think maybe only ins will replace it with a TP2 over the phone

heartisall · #10 (**permalink**) 10-27-2009, 07:21 PM

Yea I tried today over the phone after just receiving a refurb replacement which overheats and has a huge gap between the screen and the keyboard. They offered me all sorts of other terrible phones but would not do the TP2 or anything even close to the TP. So I have yet another TP refurb on the way.