Sprint replacing Touch Pro with Touch Pro 2!

[Gh05t]

Originally Posted by CuzinBucksBx

Alright..I have my update for the NYC Area. The Sprint rep call my job to let me know that TP2 was here to pick up. Once I got there her manager was asking what are you doing ( Just of the look on the manager face I already know he is a straight D***). She reply well Mr Bucks here have the WEL Program and this is his 5th phone. So we exchanging it for him. Its on the list. This Motha.....reply back "Well not in my store" He look @ me and offer me a Black Berry Curve. (O_o)!!!! I told him are you joking right...He told me that in his own words.."I am not losing money" I told him for **** himself and I will report him & his store.....Now I have to go to a other store in the City and see this could be done

which store was it? I wanna make sure I dont go there.

[Hidavi]

That sucks man. How did the original person who you took your TP to go about it? Did he take just your phone number and ESN and thats it?

That's what my guy did. Just hope he doesn't forget to call or something

I called Sprint though and they said that they'll be back-ordered for another 5-7 days

[poorlyduck]

if you go to the store and they order it for you do they give you any receipt for the order or just tell you it was ordered?

[Scientific]

No receipt, but it's input into the system and anyone from sprint can see the notes on your account that it's been ordered for you. But then again, it seems every store is different, some adhere to the memo that's been posted, some don't...crazy.

[poorlyduck]

Originally Posted by Scientific

No receipt, but it's input into the system and anyone from sprint can see the notes on your account that it's been ordered for you. But then again, it seems every store is different, some adhere to the memo that's been posted, some don't...crazy.

I got a receipt for the order, after she scanned my phone and everything she placed it and handled me the receipt to bring with me when they call me to pick it up. I didn't hear anyone mentioning it here that why I asked.

[abdeviation]

Went to an ASC today, the spring website listed it as "replacements by mail" or whatever. The guy helping me out called the store manager and came out with a handwritten note with "Treo Pro, HTC Snap, and Blackberry Curve" on it. As he showed it to me, he crossed of the Snap from the list telling me it would pretty much be a downgrade if i got that and offered me the Pro or the Curve. I told him i didn't want either and asked him about the TP2 and he immediately told me he'll be right back and went into the office.

came back out and went to the corner to talk to the assistant manager who then with the look of **** on his face came to me and told me that the TP2 is a 500 DOLLAR PHONE! and He can't give me one to replace a Touch Pro! I told him that I was pretty sure it's on the WEL list but he wouldn't budge. Then he left and the guy who was trying to help me out came back and said he's sorry but at this point my best bet is to talk to the store manager who will be in tomorrow morning.

so that's my story

[toviaheli]

Originally Posted by CuzinBucksBx

Alright..I have my update for the NYC Area. The Sprint rep call my job to let me know that TP2 was here to pick up. Once I got there her manager was asking what are you doing ( Just of the look on the manager face I already know he is a straight D***). She reply well Mr Bucks here have the WEL Program and this is his 5th phone. So we exchanging it for him. Its on the list. This Motha.....reply back "Well not in my store" He look @ me and offer me a Black Berry Curve. (O_o)!!!! I told him are you joking right...He told me that in his own words.."I am not losing money" I told him for **** himself and I will report him & his store.....Now I have to go to a other store in the City and see this could be done

Dude, please call this number with the complete store info and tell them what happened to you! 703-433-4401

[Hidavi]

Originally Posted by Scientific

No receipt, but it's input into the system and anyone from sprint can see the notes on your account that it's been ordered for you. But then again, it seems every store is different, some adhere to the memo that's been posted, some don't...crazy.

Are you sure the put it in the account notes and not in their personal ones? I called Sprint and they said that there are no notes on my account for this. I called the store to check if it had arrived and the guy asked me for my phone number to check and he said "not here yet, try back tomorrow."

[jorjitoc]

We have four Touch Pro's on our account and all four have had the keyboard fail. I took mine in to an ASC on Saturday and they replaced the keyboard. However, now it will just sit there with the keyboard closed and it will toggle between landscape and portrait. So I took it back to the same ASC yesterday evening. I didn't ask for a replacement; I simply told them I had it in Saturday for the keyboard and now it has the new problem. They immediately asked me if I would consider changing to a new model. I asked them what my choices were and they included the TP2, which in my mind is the only like-model of the four choices (the HTC Snap as a replacement for the Touch Pro is a joke). I told the lady helping me that I would take a TP2 and she immediately stated she'd have to check on availability and it wasn't available when she checked. I asked if I could wait for one to become available and she said "no". She also told me that once I changed there was no going back to a Touch Pro. I asked why phones like the Palm Pre weren't offered (even though I wouldn't have taken one) and she said they were trying to offer phones with the same "business features" as the Touch Pro and that the Pre doesn't have wifi (which I knew to not be true). I told them the other choices weren't satisfactory and she got manager approval to order me another TP (a new one, I believe).

I briefly considered the Blackberry Tour but thought I would be giving up too much in the exchange. Through my employer I get a discount on service and equipment and can get a Tour for free while I paid $99 for the Touch Pro. If they wanted to refund me the difference (our 4 TP's are only 4 months old) then that may have swayed me into a Tour. The geek in me wants to load new ROM's and customize my phone (and I do use the windows features) but as our IT Manager I also was thinking I may want to sacrifice some oohs and ahs for a more reliable phone and I am going to tell my other three users what is going on and IF their phones fail again (two of them were replaced with refurbs in the last three weeks before the Sprint decision to move to other models came out) then I will tell them they may want to move to the Tour.

So that's my story. I've been pretty happy with my TP since I started using WM6.5 Roms from this site back in June (I DESPISE WM6.1 and hated going back to it when I had to take my phone in for service, and yes the phone still had the same symptoms with the stock Sprint ROM). I am not trying to scam my way into a new TP2 but I have come to the obvious conclusion that the TP is a very unreliable phone from a hardware standpoint. I'm even questioning if I want a TP2 since it may suffer the same problems.

[lazydazed]

Originally Posted by toviaheli

Dude, please call this number with the complete store info and tell them what happened to you! 703-433-4401

whats the number for? do u work for sprint? should EVERYBODY start calling this number cause the managers of most stores are complete A-HOLES...