Sprint replacing Touch Pro with Touch Pro 2! - Page 56

**radar369** · #1 (**permalink**) 10-13-2009, 11:20 PM

I hope they still have some where I live, my keyboard has been acting up! Took it to Sprint today, when I came back they told me they replaced the whole keyboard but it still wasn't working! Than they flashed an updated rom to my phone and told me it was working but now the problem is back! I will be back there tomorrow with "The Memo" and see what they say! I got my Touch Pro from Asurion......I wonder if Asurion is giving out
Touch Pro 2s as relacements?!

skeptikal · #2 (**permalink**) 10-14-2009, 12:11 AM

Quote:

Originally Posted by Bird11

am I the only person in the world whom has never had a single problem with my touch pro?

Nope. Several people in this thread have said the same thing. I'm sure there are alot of new tp2 owners who never had a problem with theirs either.

On the whole though most people have had at least one replacement tp. I know I have had a few. I for one love my tp. It has been a pain in the ace to have to replaced so many times though. I hope we don't find out that it's just more of the same with the tp2. Then again I guess that would help all of us waiting for OOS replacements.

My keyboard is completely dead right now but I am just going to be as patient as I can and wait it out.

The two tier 2 tech support girls I have talked to have been really nice and called me back exactly when they said they would (just to confirm still OOS) so I feel confident that they will hook it up. Then again, I keep waiting to get the 'policy changed' call at any moment as well. I would be surprised if that happens though.

BTW, if you say whats the best way to get my tp replaced with a tp2 on page 59 of this thread you should be banned...lol....read the gd thread....there's tons of info here already....success stories, fails, people stuck in limbo (like me), all the info is here.....

kabuk1 · #3 (**permalink**) 10-13-2009, 11:52 PM

I just printed out the memo & I'm going to the sprint store tomorrow, so I guess I'll report back with what happens. Wish me luck guys

**Boo Boo** · #4 (**permalink**) 10-13-2009, 11:58 PM

why are the idiots not listening? you need to take it to a asc and you could be walking out the next day with a tp2. not once did I have to mention a memo.

if you want to scam someone don't brag here you look like a *** and ruin it for people who actually have problems

krohnjw · #5 (**permalink**) 10-14-2009, 12:02 AM

Quote:

Originally Posted by Boo Boo

why are the idiots not listening? you need to take it to a asc and you could be walking out the next day with a tp2. not once did I have to mention a memo.

if you want to scam someone don't brag here you look like a *** and ruin it for people who actually have problems

I am guessing people are trying stores as they may have stock. I am still waiting for stock in the warehouse for the ASC to order the replacement. To their credit they have been great with communication regarding the status thus far.

kubel · #6 (**permalink**) 10-14-2009, 12:45 AM

Quote:

Originally Posted by Boo Boo

why are the idiots not listening? you need to take it to a asc and you could be walking out the next day with a tp2. not once did I have to mention a memo.

Most ASC stores don't keep stock of phones. The one by me only carries a few accessories and a bunch of display models. All phones had to be ordered from the warehouse. And as it is now, the warehouse is out of stock.

In my case, I took my phone to an ASC near me. They said I can either try standard triage/repair (order a replacement battery and then "see what our options are after that"), or I can go to corporate and have them diagnose the overheating issue.

The battery arrived at the store the next day. They installed it. I said thanks, and left. After charging it, I plugged it in... and it's overheating still. So on my next visit, I expect I should get an offer for a replacement.

popasmurfn25 · #7 (**permalink**) 10-14-2009, 06:04 AM

Quote:

Originally Posted by Boo Boo

why are the idiots not listening? you need to take it to a asc and you could be walking out the next day with a tp2. not once did I have to mention a memo.

if you want to scam someone don't brag here you look like a *** and ruin it for people who actually have problems

ok in all fairness are you not listening? some of us are getting repair centers that are acting like dumbos and not letting us have the opp.

99accordv6 · #8 (**permalink**) 10-14-2009, 12:03 AM

Yeah you dont need to take the memo.

Its a fricking INTERNAL memo and shouldn't be used to abuse the new WEL for the TP1.

skeptikal · #9 (**permalink**) 10-14-2009, 12:30 AM

No...seriously.... just wait.

kazanjig · #10 (**permalink**) 10-14-2009, 12:38 AM

Anyone in the Boston area had luck?