Sprint replacing Touch Pro with Touch Pro 2! - Page 56

djlilmikeny · #**551** (**permalink**) 10-13-2009, 10:02 PM

Quote:

Originally Posted by strra

update. got my TP2 today. drove 2hrs to the closest repair center, though

congrats...im still tryin to find out how/what i should do to get mine...

djlilmikeny · #**552** (**permalink**) 10-13-2009, 10:05 PM

does anybody have the memo to show to the sprint store???

fkwrig2 · #**553** (**permalink**) 10-13-2009, 10:10 PM

Quote:

Originally Posted by djlilmikeny

i cant find the memo no where...im assuming it was an image on Howard Forums, but its not there anymore...can u email it to me or PM me or something???

Quote:

Originally Posted by djlilmikeny

does anybody have the memo to show to the sprint store???

The screenshots are attached to this thread... go back out to the forum, look over to the right of the thread title where the rating stars are, and you'll see a paperclip. Click that to see the attached photos.

and for the lazy =) ...
http://forum.ppcgeeks.com/attachment...8&d=1255230959
http://forum.ppcgeeks.com/attachment...7&d=1255230959

franklinthemuse · #**554** (**permalink**) 10-13-2009, 10:11 PM

The memo is still on howard forums, just do a search. Its towards the 8-9 page. But it directs you to here, so just look for it!

hamidxa · #**555** (**permalink**) 10-13-2009, 10:12 PM

I have a refurb Touch Pro (original one had a dead keyboard) that gets hot, has terrible battery life, and has a flakey keyboard...

So, I went to the Sprint Store tonight, brought the memo with me, showed it to the Manager, he read it, and noticed that the memo states:

Quote:

1. ASC will follow all standard triage and repair policies to resolve device issues.
2. *If* an exchange is needed. ASC will proactively move customers...

He said, he still has to follow the standard exchange procedure regardless, so let me give it to our tech, he'll take a look at it, and we'll let you know in 30 mins.

He comes back, and says "Sorry sir, we could not duplicate the issues you reported".

I was like, you've got to be kidding me, I've only been here for 1 hour, and the batter went from 100% to 70% in < 1 hour, without any background apps running, and data services being used, and you tell me you can't duplicate it?

He said "sorry sir, we didn't see what percentage the battery was at, but our test indicated that the battery is in good working order"

As for the heat issue, he ignored that altogether despite the phone being hot, and the unresponsive keyboard issue he said is something common due to heavy demands of some apps bogging the phone down.

BS. It's uncommon for me to type something, then have it not appear on the screen, albeit intermittently (this is a symptom of my last TP keyboard right before it died as well).

I tried, but they didn't comply.

erick10 · #**556** (**permalink**) 10-13-2009, 10:13 PM

Quote:

Originally Posted by wjrandon

I was told over the phone from my local corporate owned Sprint store today that the company has discontinued the option of upgrading Touch Pro customers to the Touch Pro 2 because of the high number of returns due to the memo being leaked over the internet. Greed may have blown it for everyone with chronic legitimate problems.

Thats BS. The memo says that we should get a different model for the defective Touch Pro. I dont care how many of you guys say "Oh if you have no legit reason then its fraud". I am pretty sure everyones Touch Pro get super hot when charging or browsing the internet. Plus how many of you guys have the ugly chrome chipping for just a 2 foot drop? I know I do. The list goes on. Its the Sprint Stores that dont want to help out. Honestly I know alot of you guys are tired of going to the Sprint store to get your phones fixed. I spent more than a hour at a Sprint Store just to pick up my fixed Touch Pro. This is bs. We are just using their guns against them. (MEMO = GUNS LOL)

CuzinBucksBx · #**557** (**permalink**) 10-13-2009, 10:16 PM

Quote:

Originally Posted by djlilmikeny

Oh nicee...im from NY too

im in Valley Stream, but imma go to Jamaica, Queens and try to get it...do u have the memo??? i have no clue what memo pplz is talkin bout. i cant find the memo no where...im assuming it was an image on Howard Forums, but its not there anymore...can u email it to me or PM me or something???

Hey hit me up on the PM...There are ways to get the TP2 no question ask. ( New York thing )

djlilmikeny · #**558** (**permalink**) 10-13-2009, 10:23 PM

ight, i think im gettin closer to solvin this...so all i gotta do is, go to the store, tell them i got problems with the fone, and show them the 2 main files in the attachment?? (5x4t3q.jpg and 25f1xzq.jpg)?? and i should get a TP2?

lazydazed · #**559** (**permalink**) 10-13-2009, 10:27 PM

soooo it finally worked in my favor...i went in last week (screen and keyboard failed) and they ordered another tp1 i mentioned the memo and they all played dumb...
so yesterday i got my NIB TP1 (yippee skippee) and quickly flashed my psyki rom and went about my day kinda bummed... around 8 pm i had the thought Psyki rom rules i should just flash my shipped rom (which ALWAYS suck) and wait for the glitch to appear.... 2 minutes later i cant access www.ppcgeeks... i keep getting an opera9.exe error

so off to sprint i go again, the tech couldnt fix it so they were going to order me another tp1

so then BLAMMO i whip out my memo and the kid (who never saw it) brings it to his manager who screams "who had this!!!." he also said its "not supposed to be proactive", funny ithought thats EXACTLY what the memo read...but he said since i saw and knew about it that he will call me as soon as its available(the tp2 that is).. YIPPEE... 6 TPs = 1 TP2

homamk · #**560** (**permalink**) 10-13-2009, 10:31 PM

Quote:

Originally Posted by djlilmikeny

ight, i think im gettin closer to solvin this...so all i gotta do is, go to the store, tell them i got problems with the fone, and show them the 2 main files in the attachment?? (5x4t3q.jpg and 25f1xzq.jpg)?? and i should get a TP2?

thats the plan. be sure that u have a real problem with the phone cause some do ceck...
and oh yea. GOOD FREAKING LUCK cause i havent goten any so far. some places just denie it. someplaces just tell you its fake. some places tell u some BS about having 3 diff phones within 6 months. and the place i went to said "the phone is fine!" wth.
good luck. oh yeah and if you do get lucky. they will most likely tell you that touch pro 2 is OUT OF STOCK! wich it is.
from what i understand, the replacement must be through a diffrent area than the sales. cause if your BUYING the touch pro 2 they can order you a new one. if you want to replace tp with tp2 (REPLACEMENT) is a diff deparment that dont have any replacement tp2 in stock.
thats what i was told. im not sure if its BS or not