Sprint replacing Touch Pro with Touch Pro 2! - Page 58

99accordv6 · #**571** (**permalink**) 10-14-2009, 12:03 AM

Yeah you dont need to take the memo.

Its a fricking INTERNAL memo and shouldn't be used to abuse the new WEL for the TP1.

haythammohamed1 · #**572** (**permalink**) 10-14-2009, 12:08 AM

I NEED HELP PLEASE..i dont want this phone and i dont want to downgrade at all...can anyone help me around SACRAMENTO CALIFORNIA>..PM PLEASE

skeptikal · #**573** (**permalink**) 10-14-2009, 12:11 AM

Quote:

Originally Posted by Bird11

am I the only person in the world whom has never had a single problem with my touch pro?

Nope. Several people in this thread have said the same thing. I'm sure there are alot of new tp2 owners who never had a problem with theirs either.

On the whole though most people have had at least one replacement tp. I know I have had a few. I for one love my tp. It has been a pain in the ace to have to replaced so many times though. I hope we don't find out that it's just more of the same with the tp2. Then again I guess that would help all of us waiting for OOS replacements.

My keyboard is completely dead right now but I am just going to be as patient as I can and wait it out.

The two tier 2 tech support girls I have talked to have been really nice and called me back exactly when they said they would (just to confirm still OOS) so I feel confident that they will hook it up. Then again, I keep waiting to get the 'policy changed' call at any moment as well. I would be surprised if that happens though.

BTW, if you say whats the best way to get my tp replaced with a tp2 on page 59 of this thread you should be banned...lol....read the gd thread....there's tons of info here already....success stories, fails, people stuck in limbo (like me), all the info is here.....

99accordv6 · #**574** (**permalink**) 10-14-2009, 12:26 AM

Quote:

Originally Posted by haythammohamed1

I NEED HELP PLEASE..i dont want this phone and i dont want to downgrade at all...can anyone help me around SACRAMENTO CALIFORNIA>..PM PLEASE

WAIT...

Just WAIT for the stock to be replenished.

WAIT okay?

skeptikal · #**575** (**permalink**) 10-14-2009, 12:30 AM

No...seriously.... just wait.

DirkDiggler · #**576** (**permalink**) 10-14-2009, 12:32 AM

Quote:

Originally Posted by djlilmikeny

can you tell me what u did??? how did it go? what did they ask you? what did they do? what did u say? what was rong with ur TP?

Keyboard stopped working on the TP....walked in, told the sprint rep that the keyboard wasn't working and this was my 4th TP. He said because of how many replacements I've had, they would offer a comparable model. I asked what phones are available (acting I didn't already know about the memo), guy came back and said I can get you the TP2 which is the latest and greatest. I said, wow, that would be great, go ahead and order it. Picked it up today. Don't think they ever checked to see if the keyboard worked or not (although it didn't)...been playing around with it ever since.

haythammohamed1 · #**577** (**permalink**) 10-14-2009, 12:33 AM

Quote:

Originally Posted by 99accordv6

WAIT...

Just WAIT for the stock to be replenished.

WAIT okay?

wait how...this is my 4th one...and man i was treated hella wrong...it was all bad..

**Scientific** · #**578** (**permalink**) 10-14-2009, 12:35 AM

Quote:

Originally Posted by haythammohamed1

I NEED HELP PLEASE..i dont want this phone and i dont want to downgrade at all...can anyone help me around SACRAMENTO CALIFORNIA>..PM PLEASE

Have you tried any of the ASCs in Sac? What did they tell you? If you're in the bay area, I can help you out...

kazanjig · #**579** (**permalink**) 10-14-2009, 12:38 AM

Anyone in the Boston area had luck?

Black06c230 · #**580** (**permalink**) 10-14-2009, 12:43 AM

i went through hell to get my TP replaced (3rd one with keyboard and screen issues) for TP2. long story short retentions and tech support shot me down. so i sent an email using ecare on monday afternoon. got a phone call first thing Tues morning. talked to rep and he was gonna call me back after seeing what he could do.
options were:
- drive to service center to have them look at it...not what i wanted to do as i would have to leave work early and its way out of the way and they are beyond stupid there and i had already talked to them on saturday anyway and didnt want to do anything even with the memo in hand

OR

agree to a 2 year extenstion and get the TP2 for free (half way through current one from getting first TP)...and i wouldn't have to vist the store...and i have been with sprint for 9 years with 4 lines and weren't planning on leaving.....so no store visit a plus and still got the phone for free...wish i hadn't had to do the contract but hey i got it done...and it is shipped overnight and will be NIB and here on Wed!!! plus free shipping and of course no activation

so i think i won....

but now the battle will soon start with my wife's TP as she is slowing having problems but
phone is still usable so we can wait

so some are instock...but i think only for new customer sales...i bet if you called as a new cust to telesales they would say instock

i just feel they have a diff inventory amount for replacements...be it NIB or refurb....this allows them to have phones for getting new customers...which does suck for current ones in need of a phone but does make some sense business wise.