Sprint replacing Touch Pro with Touch Pro 2!

[elmerfudpucker]

Originally Posted by facemob

i am going to sprint today to see if i can get my tp1 replaced with a delorean and a flux capacitor

Make sure it is the red one not the blue one!!!!

[tok]

Anyone successful in NYC?

[Magoo_215]

Soooo.,n I guess thats a no to my warehouse question

[nanoware]

i just so happened to be there when an regional director was at the store i guess monitoring the store . so anyway, my tp had crapped out, so i was offered a tp2, but there was no stock in warehouse so i just got another tp1, (this was Saturday) . Before i went to go pick up my phone Monday, i called sprint support and told them i was sick of the tp and wanted another model, they simply told me about the new policy, and told me to basically refuse the phone. So then i show up Monday (when the regional director was there) to get my phone, i am speaking with some ignorant sales "consultant", she told me sometimes that customer support are ignorant and don't know what there talking about. i found this so amusing, it wasn't but 5 minutes later that the regional director came to where i was at and told me my exact problem without knowing much. he was spot on. He basically said that there is a list of phones (snap, bb tour, treo pro, tp2, maybe a few more) that were being replaced for free. i understood this as basically being a recall, because he said that "htc acknowledged their mistake, and is paying sprint for every replacement touch pro phone that it replaces" . He also said this policy officially took effect this passed Sunday. Just thought you would would like to know. This is only if you go in and are having unfix-able problems with your touch pro.


does anyone know if they have gotten any in stock in their warehouse yet?

[strra]

i feel it's 'bout time the mods step in... start archiving unnecessary posts or something.... this thread is starting to go downhill

[nanoware]

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[solewoman]

has anyone tried to contact htc about this manner and see what they do? i think i am going to try that this evening.

[chronster]

Originally Posted by solewoman

has anyone tried to contact htc about this manner and see what they do? i think i am going to try that this evening.

yeah I mean, if they are reimbursing Sprint for these replacements, it's worth a shot, but be prepared for a more diligent check of the device to confirm it's defects.

[lostcausnjtown]

Good thought solewoman

[Hidavi]

I called today and they said that my TP2 still isn't in, to try tomorrow...

I only went to them 2 days ago, but still.