Sprint replacing Touch Pro with Touch Pro 2! - Page 106

STILLSPRINTIN · #**1051** (**permalink**) 10-23-2009, 12:25 AM

Quote:

Originally Posted by tonymontana2367

blowjob

rotfl, lmao

**mikee4fun** · #**1052** (**permalink**) 10-23-2009, 12:26 AM

Meh, got mine today. No charge at all. I am happy. I gave the Sprint guy a free copy of windows 7 to boot for being a nice guy!

Going to miss you all in the Touch Pro forums. Off to Touch Pro 2 forums.

Cheers,

Mikee

kcornman · #**1053** (**permalink**) 10-23-2009, 12:48 AM

Today my TP dropped out of my pocket and down a flight of stairs. The back broke off, the touch on the screen no longer worked, and the bottom row of the keyboard was dead. I've had it for about a year and it was already a little ruff on the outside but still worked fine, up until the tumble that is. Fortunately I have full insurance, a no brainer with the old SERO deal.

I took it into our local corporate store, Cheektowaga, N.Y., and the guy asked me to come back in about an hour so they had time to look it over. When I went back, they handed me a brand new boxed TP, not a refurb. They offered to transfer my data from the dead one to the new one. I told them I only needed the SD card since I sync daily. While the guy was writing down the ser#s and such, I told him I had heard the TP's were being phased out. He told me that they have a lot of parts and brand new models still in many stores so they are trying to run those out first before they offer other models. He also told me that he thought they would be obsoleted by Feb 2010.

I really can't say I'm upset at getting another TP, especially a new one. My old one did every thing I asked of it except fly

. If it gives me another year or more, maybe I can get an even better phone than TP2.

Radiohawk · #**1054** (**permalink**) 10-23-2009, 12:54 AM

My story's long and confusing... so the short version. Been sent to a non-existent repair center, store 4 1/2 hours away.... told to flash the rom update, back to local corp store... with them finally agreeing to replace w/tp2, one catch... you guessed it, OOS!!! since the reflash of rom my radio started losing signal repeatedly and data connection would crap out. finally got tired of it all... called retention who hooked me up with tech support mgr... he then told me all he could do was replace w/ tp 1... but would be happy to send an email explaining my situation to a store manager... I had him send to dif store 1 hour away. When I talked to her she was the first very friendly Sprint rep who was interested in helping. and wonder of wonders offered the tp2 as a replacement. by the end of the phone call she gave me a warehouse ticket # saying it was for a tp2, here in 3-5 biz days... wahoo!! Patience and civility prevail again!!

By the way, thanks to OP.. and all who had positive input... helped a bunch!

jeriel05 · #**1055** (**permalink**) 10-23-2009, 02:03 AM

Has anyone been able to get their TP replaced with a TP2 around the South Elgin,IL area? I tried at the st.charles and south elgin stores and they said the TP2 wasn't a option.

tgkdubb · #**1056** (**permalink**) 10-23-2009, 02:18 AM

any success stories in phoenix Az area?

xxxjdoggxxx · #**1057** (**permalink**) 10-23-2009, 03:19 AM

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

Quote:

We are unable to process your request at this time due to an inventory system failure. Please allow 24 hours and try again or visit one of our Phone Repair Centers for further assistance. To find a Phone Repair Center, please select the Find A Store option at the bottom of this screen.

The message I have got the past few days is:

Quote:

We apologize for the inconvenience; however, this site will be temporarily unavailable for maintenance upgrades until 7:00 am EST.

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

brokestudent12 · #**1058** (**permalink**) 10-23-2009, 03:37 AM

Quote:

Originally Posted by xxxjdoggxxx

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

The message I have got the past few days is:

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

Yeah I got that right now.

When it was working every time I log in and check for it, it always just gave me 4 locations to the nearest stores around me to take it into.

kazanjig · #**1059** (**permalink**) 10-23-2009, 08:26 AM

I'm so frustrated by my local store. They're sticking to the WEL list, requiring that all priority 4 phones be unavailable before moving to priority 5. I have legitimate problems (I've burned through 4 batteries in the past 3 days, front buttons are broken, radio signal is pathetic, overheats). They keep trying to tell me the Snap and Treo Pro are comparable. I strongly disagree. So, it's just a waiting game now for a returned or refurbed TP2.

MrPants20 · #**1060** (**permalink**) 10-23-2009, 08:52 AM

Quote:

Originally Posted by xxxjdoggxxx

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

The message I have got the past few days is:

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

I tried yesterday and they are offering refurb TP1 so if thats what you want then you'll get a TP1 overnighted to you I believe