Sprint replacing Touch Pro with Touch Pro 2! - Page 96

cmgj · #1 (**permalink**) 10-22-2009, 12:50 PM

Quote:

Originally Posted by vpantus

I am! thanks!! should i call sprint? or go into the corporate store? there is only one store in a 50 mile radius from me. There are third party retialers, but they dont do repairs, should i go there?

You can only go to stores with repair...you can try to call..but someone has to look at it...

letsgoflyers81 · #2 (**permalink**) 10-22-2009, 01:41 PM

Well this is interesting... My wife and I brought our Touch Pros in last Monday and it was just when the TP2 was disappearing from the WEL for some people. It wasn't available for us but the tech kept our tickets open and has been checking to see if it becomes available so he can order them for us. It turns out yesterday our tickets disappeared from his system. He had no record of my wife or me, every trace was gone. He's been really cool about it from the beginning and has told us flat out that if the TP2 becomes available he'll order them for us, he has no issue with that, so I don't think he's lying about it. He has our info and we're calling every few days to see what's going on, but I wonder if Sprint is trying to cancel people's orders because they got a lot more tickets for TP2s than they counted on.

tallblazer124 · #3 (**permalink**) 10-22-2009, 02:17 PM

On Tuesday I went to the sprint store because my phone would not accept any charge from any car chargers and it would occasionally overheat. The technician then came out said he could order me a refurbish TP. I complained and I asked them about the wel list. They then informed me that is an option but the phones that are on the well list are the Palm Pro, blackberry, and the HTC snap. I told them I wouldn’t do that because that’s a downgrade from my touch pro. I went on to say what about the TP2 I herd that was on the Wel list. They referred me to the store manager who then came out and told me that TP2 is not on the well list. I pleaded with him and told him that this will be my 11th exchange of phone and I am getting frustrated. We then settle for him to order me a refurbish TP. He went to the back and got my phone and then he told me your phone should be here on Friday. He then blinked at me and said you might be surprised. I wonder when I go back to the store what will I have a TP or a TP2............... Well I just got back from the store and i was really suprised I was the first person from that store who recieved a TP2 as a replacement thanks to the wonderful infomation i recieved on here. Thanks a lot everyone. Looking forward to seeing everyone in the TP2 forums. So long TP1 and your glitchy keyboard.

tonymontana2367 · #4 (**permalink**) 10-22-2009, 02:31 PM

Yeah screw you TouchPro. You've wasted far too much of my life.

cmgj · #5 (**permalink**) 10-22-2009, 02:34 PM

Quote:

Originally Posted by tallblazer124

On Tuesday I went to the sprint store because my phone would not accept any charge from any car chargers and it would occasionally overheat. The technician then came out said he could order me a refurbish TP. I complained and I asked them about the wel list. They then informed me that is an option but the phones that are on the well list are the Palm Pro, blackberry, and the HTC snap. I told them I wouldn’t do that because that’s a downgrade from my touch pro. I went on to say what about the TP2 I herd that was on the Wel list. They referred me to the store manager who then came out and told me that TP2 is not on the well list. I pleaded with him and told him that this will be my 11th exchange of phone and I am getting frustrated. We then settle for him to order me a refurbish TP. He went to the back and got my phone and then he told me your phone should be here on Friday. He then blinked at me and said you might be surprised. I wonder when I go back to the store what will I have a TP or a TP2............... Well I just got back from the store and i was really suprised I was the first person from that store who recieved a TP2 as a replacement thanks to the wonderful infomation i recieved on here. Thanks a lot everyone. Looking forward to seeing everyone in the TP2 forums. So long TP1 and your glitchy keyboard.

Congrats!

bahayman · #6 (**permalink**) 10-22-2009, 02:54 PM

So on Monday I called Sprint and spoke to technical support about my keyboard on my Touch Pro not working. Being as I have already had 3 replacements I was not able to get another done on the phone so they advised me to go into a corporate store and get it replaced but they said it would be the store managers discretion whether or not to give me a Touch Pro2. So I told them I don't have the time to wait in the store for the technicians to look at the phone so are there any other options. So she said she would escalate the case and to expect a call back within 72 hours. Well 72 hours came and passed with no call back so I called them back and got a nice representative who apologized for what happened and said she would get me a Touch Pro2 sent out as a replacement. Well then she said she couldn't do it without her supervisors approval and that she would call me back when she gets it. So after I hung up I called right back and asked to speak to a supervisor who then read the previous representatives notes and said she would honor it and then proceeded to order me a Touch Pro2 with overnight shipping!

But since its after the 2pm EST cutoff I probably wont get it until Monday..

ftc_osiris · #7 (**permalink**) 10-22-2009, 03:13 PM

I am being told the TP2 is out of stock.

Anyone have better luck as of 3 PM EST

solewoman · #8 (**permalink**) 10-22-2009, 03:27 PM

i am taking ls everywhere i go. 3 stores...10 calls...still no luck. i have faith this time around because the sprint csr has been VERY helpful. and he was pissed after i received an e-ticket to grant me a tp2 and they denied it. (in store)...im praying things go better this afternoon...ive been phone less for days

brokestudent12 · #9 (**permalink**) 10-22-2009, 05:18 PM

So the techs ARE able to order a TP2 even though it's not in stock in the warehouse? How are they doing this, manager approval lets them or what?

firefli · #10 (**permalink**) 10-22-2009, 05:26 PM

It ticks me off that there is no consistincey from one store to another or one rep to another. I shouldn't have to feel like I'm doing something wrong either. These phones have been problematic for most people and yet there is nothing anyone can do. When I heard about sprint replacing the TP1 with a TP2, I thought well that might solve my problems. However, I can't find the right store or the right rep. How can it be that some reps can do it and some can not?

Sorry, I'm done ranting.