Sprint replacing Touch Pro with Touch Pro 2! - Page 86

pesok · #1 (**permalink**) 10-20-2009, 07:56 PM

Quote:

Originally Posted by SurfDan5

going to the sprint store now because my tp is giving me a problem again. This will be my 6th replacement I'm sure so I'm going to try for a TP2. I swear I'm going to kill someone at the store if they don't give me a new phone!!!

you got stores open past 8pm? lucky you, by the time i am off all stores are closed in my area, let us know how it turns out and GL m8!

kazanjig · #2 (**permalink**) 10-20-2009, 08:15 PM

anyone know if there's a way to add TEP to a 11 month old phone? i read somewhere about deactivating it, activating an old phone you have hanging around, and then doing all that again with the original phone. comments?

kazanjig · #3 (**permalink**) 10-21-2009, 07:54 PM

Quote:

Originally Posted by kazanjig

anyone know if there's a way to add TEP to a 11 month old phone? i read somewhere about deactivating it, activating an old phone you have hanging around, and then doing all that again with the original phone. comments?

So, I got TEP added to my phone today.

Yesterday, I went to my local repair center twice: (1) in the morning the radio wouldn't turn on (so they replaced the touch screen for some reason); (2) in the afternoon the battery was discharging very quickly and wouldn't take a charge. During both visits I asked about adding TEP but was told it was only possibly during the 30 days following activation. I got home and in doing some research found the following: LINK

Quote:

After 30 days, a Phone Repair Center can add equipment protection if you bring it in for paid or in-warranty store repair.

So back to the store again today. I immediately asked for the manager and started to ask about TEP. He repeated the same 30 day crap, so I pulled out the printout of Sprint's own policy. He had the nerve to tell me I was wrong. I told him it's there in clear English that I can add it after an in-warranty repair. He still denied it but then was convinced by a couple other reps after they read it as well (this was after I started getting a bit irate and loud). In the end, he got TEP added to my line and made a copy of the printout so he could educated his staff at the next meeting. I felt somewhat validated after that.

Now to go talk to him tomorrow about that WEL list. They were only offering the Snap and Treo Pro.

Gh05t · #4 (**permalink**) 10-20-2009, 08:35 PM

i think you can just swap to a different phone and get tep. Im not 100% sure but i think that my brother got tep when I gave him my old phone.

SurfDan5 · #5 (**permalink**) 10-20-2009, 09:03 PM

UPDATE:

Just got back from the sprint store. They replaced my TP with a refurbished TP. This will be the 6th TP I've owned. They tried to approve me for the TP2 but I was denied. I was offered a HTC Snap, BB Curve, and a Treo Pro instead of a TP. No luck here but according to the employee(who I've delt with many times and always knows what he's talking about) I should come back in a month and try when the demand for the TP2 is not so high and when the phone is a bit older. Just reporting what happend here in Orlando,FL.

andyacecandy · #6 (**permalink**) 10-20-2009, 09:04 PM

Anyone able to replace any of their treos for a different phone?

I hate my treo 800w and have gone through 3 of them now...

skeptikal · #7 (**permalink**) 10-20-2009, 09:26 PM

Just filed my asurion claim. They were extremely reluctant, asked me if I wanted a Palm Pro, HTC Snap, BB Curve/Tour and put me on hold about 5 times but i was persistant and they are sending out a NIB TP2 overnight to be here thursday!