Sprint replacing Touch Pro with Touch Pro 2! - Page 186

Scoob · #1 (**permalink**) 12-04-2009, 10:23 AM

Quote:

Originally Posted by MrPants20

That's a downright lie.... I'm so sick of the inconsistency and wasted time.... Just FYI the Pre is not compatible with SERO

I've also been told as well as others that SERO is not compatable with the TP2. That too isn't "quite correct..." but the reps continue to dish it out.

conflikt · #2 (**permalink**) 12-04-2009, 11:38 AM

I am not sure i have SERO plan, i know i have unlimted data, test, 700 mins & nights and weekends free.

conflikt · #3 (**permalink**) 12-04-2009, 11:44 AM

Anyone have the email address for the CEO of Sprint? I would like to send him a email. I think it is crazy that I have 3 Touch pros in 5 months. I paid $500 for my first one and it died within a month!! They give me a used one after i just paid $500 for a new one and it lasted a month

.

ETphoneHOME · #4 (**permalink**) 12-04-2009, 12:18 PM

Tried to get a TP2 yesterday, rep ordered me a replacement TP. Oh well.

Scoob · #5 (**permalink**) 12-04-2009, 12:21 PM

Quote:

Originally Posted by ETphoneHOME

Tried to get a TP2 yesterday, rep ordered me a replacement TP. Oh well.

success stories are becoming rare now.

Has the golden river of Touch Pro2 dried up?

conflikt · #6 (**permalink**) 12-04-2009, 12:35 PM

This rep told me to call Asurion since i have insurance. If i call them what should i say? Will they be willing to issue me a TP2? I had my TP brand new and it died within a month and they gave me a used one.

mulhiny · #7 (**permalink**) 12-04-2009, 01:27 PM

Quote:

Originally Posted by conflikt

This rep told me to call Asurion since i have insurance. If i call them what should i say? Will they be willing to issue me a TP2? I had my TP brand new and it died within a month and they gave me a used one.

Sprint is just trying to pawn you off..unless your phone is water damaged or you smashed it, don't call Asurion. It's up to Sprint to repair or replace it.

Scoob · #8 (**permalink**) 12-04-2009, 01:37 PM

Quote:

Originally Posted by mulhiny

Sprint is just trying to pawn you off..unless your phone is water damaged or you smashed it, don't call Asurion. It's up to Sprint to repair or replace it.

Yep and avoid that $100 deductible too...

conflikt · #9 (**permalink**) 12-04-2009, 02:01 PM

Well i finally got something done. The list of phones that are under warranty even under escalations is the Curve, Palm Pre, Treo Pro, HTC Snap. So I ahead and went with the Palm Pre. I will get myself a TP2 in a few months. But i took my claim all the way to escalations and they would not budge on the TP2 because they said it is not warrantied to be replaced for the TP. And if i wanted to get a TP2 i would have to buy the phone. I have been with sprint for a lot of years and i also upgrade 2 phones once a year. I cannot complain they did give me a replacement free, anything other then a broken TP! Good luck to anyone trying to get a TP2

. I heard and read a lot of promising stuff about the WebOS.

I said nothing at all to them about the TP2, they did not even offer it as an option

**GhettoBSD** · #10 (**permalink**) 12-04-2009, 03:18 PM

conflikt: i don't know whether to feel bad for you or laugh at you. Why would you take a pre especially when people can and are still getting tp2's? I would be very upset if I paid $500 for a device and it broke within a month and got it replaced with a used phone that was junk. I would fight until I had it properly replaced.

The reason I say laugh is you say you've been with sprint for many years, upgrade twice a year but paid $500? Most pay 100-300. So something doesn't add up. Also sounds like you're too impatient. Read the tips everyone has and you'll get your phone.

I also figure this problem is the same deal when the TP came out and everyone was trying to replace the titan/mogul. Just give it time and you'll get your phone soon enough. I have 2 tp's and my second one is in mint condition. It doesn't get used much and has a seidio cover and clip so it's always well protected. Might be worth some $ some day being it's of a batch that doesn't have problems! Also my main tp has lasted this far without major issues (nothing that roms can't fix) and until the last 2-3 days has started to act squirrely. Sure it had some rough spots with the keyboard but nothing to make me want to go through the hassle of getting several phones to get upgraded.

Oh yeah and everyone should go to the BBB and complain since we've paid for high dollar phones and get crap replacements. It's just like buying a new car, then it F's up and is replaced with a used car of the same model. No one would allow this to go on because there are laws that protect us. So someone who has connections or know how should start a case to get people who have legitimate problems compensated.