Sprint replacing Touch Pro with Touch Pro 2! - Page 36

Radiohawk · #**351** (**permalink**) 10-12-2009, 02:01 PM

Just throwing my 2 cents in... Friday after 2 different store visits, and 3 csr phone calls a retentions person said she would replace w/TP2... only 2 find they were oos... she said she would follow up Monday (today) and call... low and behold no phone call. None of my local stores have any in stock... so I used the chat function on Sprint.com and during the chat the person confirmed that at least NIB were in stock... am going to try 3rd party store today with print-out in hand to see if that gets me anywhere.

Good luck all...

captblaze · #**352** (**permalink**) 10-12-2009, 02:01 PM

Quote:

Originally Posted by mikejones13

No not in stores.....wait, I seen a thread over in TP2 thread.......here it is http://forum.ppcgeeks.com/showthread...ghlight=stores some say they have seen them in stores. I haven't gone to one to see

took this friday at the repair center...

btw... its a mock up

ejqr5 · #**353** (**permalink**) 10-12-2009, 02:02 PM

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

99accordv6 · #**354** (**permalink**) 10-12-2009, 02:05 PM

Quote:

Originally Posted by ejqr5

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

You can be even nicer and give me all 5 of your phones that you had on those lines

karma will treat you nicely

captblaze · #**355** (**permalink**) 10-12-2009, 02:08 PM

Quote:

Originally Posted by ejqr5

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

if you read the sprint internal document you would have seen that sprint authorized repair facilities are being instructed to move customers from the TP to another device, not retail stores.

that being said... enjoy your next cellphone provider and their overpriced and underpowered service. with all that sprint does wrong in the customer service end of the business they do get the pricing and speed right

p0fell0w · #**356** (**permalink**) 10-12-2009, 02:13 PM

are the blackberry tours any good? b/c when the lady told me they were out of stock of TP2 i said just do the tour.. if they aint any good ill just tell her to send it back and order me a tp2

**strra** · #**357** (**permalink**) 10-12-2009, 02:16 PM

Quote:

Originally Posted by captblaze

if you read the sprint internal document you would have seen that sprint authorized repair facilities are being instructed to move customers from the TP to another device, not retail stores.

that being said... enjoy your next cellphone provider and their overpriced and underpowered service. with all that sprint does wrong in the customer service end of the business they do get the pricing and speed right

quoted for truth

Quote:

Originally Posted by p0fell0w

are the blackberry tours any good? b/c when the lady told me they were out of stock of TP2 i said just do the tour.. if they aint any good ill just tell her to send it back and order me a tp2

blackberries are solid, but not for me.... crackberry.com is a good site for customizing (hacking) though

**ycats** · #**358** (**permalink**) 10-12-2009, 02:16 PM

anybody file claim on TP get a TP2 as a replacement?

**darren.wlsn1** · #**359** (**permalink**) 10-12-2009, 02:23 PM

Quote:

Originally Posted by ycats

anybody file claim on TP get a TP2 as a replacement?

i have no insurance and my tp has bad kb and called sprint today and there sending a refurb tp2, its not a bad deal for me, i just wanted a refurb tp. lol

richard28 · #**360** (**permalink**) 10-12-2009, 02:25 PM

You know, Ive been to my repair center for numerous issues, Im on my 3rd TP, well I go there and tell them look, Im having intermittent issues with keyboard, random calls lock my ringer to on till I reboot, I get battery random overheating in my pocket, all honest and annoying issues, the worst being calls going straight to voicemail. They do a reflash (which I obviously have done) and hand back my phone. They said the phone did not have issues while they were troubleshooting it and they cant do anything to help me. I call tier 2 support they put a note on my account and say go to the repair center I shouldnt have any problems. I call them and say even with a note on your account your phone has to have problems while they are troubleshooting it.........so back to step 1. My mogul was awesome, TP not so much. My repair center is starting to really annoy me too, especially when they troubleshoot my phone with a reflash everytime. I know how to do that tyvm.