Sprint replacing Touch Pro with Touch Pro 2! - Page 36

ezln0423 · #1 (**permalink**) 10-12-2009, 01:45 PM

have anybody tried the sprint repair store in cruces new Mexico?

mikejones13 · #2 (**permalink**) 10-12-2009, 01:46 PM

Came out sept 4 on telesales.......got mine the 12th. Amazing these people (at sprint) don't know this.

dakidobf · #3 (**permalink**) 10-12-2009, 01:48 PM

Quote:

Originally Posted by mikejones13

Came out sept 4 on telesales.......got mine the 12th. Amazing these people (at sprint) don't know this.

Has the phone been released in stores though? maybe that is what they are referring to.

Skelator03 · #4 (**permalink**) 10-12-2009, 01:46 PM

I was having hell getting a store in houston to even recognize the memo or know what i was speaking of. Ended up seems that the third party stores are the best bet and on top of that if they cant see the TP2 available have them call sprint to refresh the system thats what the tech did at the store i went to and now I too have a tp2 on order WOOOOOOOOOHOOOOOO .... even though its suppose to be a refurb

mikejones13 · #5 (**permalink**) 10-12-2009, 01:51 PM

No not in stores.....wait, I seen a thread over in TP2 thread.......here it is http://forum.ppcgeeks.com/showthread...ghlight=stores some say they have seen them in stores. I haven't gone to one to see

captblaze · #6 (**permalink**) 10-12-2009, 02:01 PM

Quote:

Originally Posted by mikejones13

No not in stores.....wait, I seen a thread over in TP2 thread.......here it is http://forum.ppcgeeks.com/showthread...ghlight=stores some say they have seen them in stores. I haven't gone to one to see

took this friday at the repair center...

btw... its a mock up

Radiohawk · #7 (**permalink**) 10-12-2009, 02:01 PM

Just throwing my 2 cents in... Friday after 2 different store visits, and 3 csr phone calls a retentions person said she would replace w/TP2... only 2 find they were oos... she said she would follow up Monday (today) and call... low and behold no phone call. None of my local stores have any in stock... so I used the chat function on Sprint.com and during the chat the person confirmed that at least NIB were in stock... am going to try 3rd party store today with print-out in hand to see if that gets me anywhere.

Good luck all...

ejqr5 · #8 (**permalink**) 10-12-2009, 02:02 PM

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

99accordv6 · #9 (**permalink**) 10-12-2009, 02:05 PM

Quote:

Originally Posted by ejqr5

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

You can be even nicer and give me all 5 of your phones that you had on those lines

karma will treat you nicely

captblaze · #10 (**permalink**) 10-12-2009, 02:08 PM

Quote:

Originally Posted by ejqr5

I just went to a Sprint store and they said they wouldn't do it. I called Sprint and they wouldn't do anything too. I was very nice and just disconnected my services. I pay too much for the 5 phones I have. Oh well, Sprint. bye bye

if you read the sprint internal document you would have seen that sprint authorized repair facilities are being instructed to move customers from the TP to another device, not retail stores.

that being said... enjoy your next cellphone provider and their overpriced and underpowered service. with all that sprint does wrong in the customer service end of the business they do get the pricing and speed right

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