Sprint replacing Touch Pro with Touch Pro 2! - Page 37

ejqr5 · #**361** (**permalink**) 10-12-2009, 02:30 PM

I went to a service center. They said I would have to have to bring it to them 3 times in the last 6 month for the same problems I've had. No biggie. I'm sure they have enough customers.

WisdomWolfX · #**362** (**permalink**) 10-12-2009, 02:32 PM

I opened my door this morning and there was a package from Sprint. That was fast! I opened it up and found my Touch Pro2. New. In. Box.

Nuff said.

**strra** · #**363** (**permalink**) 10-12-2009, 02:37 PM

Quote:

Originally Posted by ejqr5

I went to a service center. They said I would have to have to bring it to them 3 times in the last 6 month for the same problems I've had. No biggie. I'm sure they have enough customers.

a service center and repair center are two different things. that's the standard procedure for a service center, but a repair center is the only one that can replace straight-out with a tp2

homamk · #**364** (**permalink**) 10-12-2009, 02:44 PM

DAMIT, still out of stock of TP2. the guy explained to me that there are 2 diffrent inventories. one for tp2 to be sold and those they have in warehouse, and there is a TP2 replacement center and that center is the only place they can order me the tp2 from because im replacing with tp and that warehouse is out of them, and to check back a diffrent day.
im trusting him and waiting and trying a diffrent day.

richard28 · #**365** (**permalink**) 10-12-2009, 02:45 PM

Quote:

Originally Posted by strra

a service center and repair center are two different things. that's the standard procedure for a service center, but a repair center is the only one that can replace straight-out with a tp2

it was a repair center

wolfgang · #**366** (**permalink**) 10-12-2009, 03:03 PM

Quote:

Originally Posted by garyflynn

A representative at 34th st in Manhattan says that the memo was proprietary sprint information that should never have been illegally made public, but at that location they will not honor it partly because TP2s are out of stock.

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

This will be my third TP. If there are problems, I'll go from there.

At some point, someone at Sprint Corporate calculated that it would be worth it to move all TP repairs to different phones, including the TP2. I have a feeling this policy may be rescinded at some point. I wish I had gotten to the store earlier, but that's a lesson learned, and to be balanced with other things I have to do in life than get my phone keyboard working perfectly or a new phone.

At some point, I'm pretty sure the refurb will start acting up. Hopefully it will last at least until they've unlocked the TP2 so I can put a custom rom onto it.

Don't worry about showing up late. I went to that location the day this post came out with memo in hand, and some lady working there had an absolute FIT. She also told me TP2's don't exist yet. When I proved her wrong, she said she would try to order one but then said it was out of stock. If that happened or not, I don't know. She was condescending throughout the conversation. It had nothing to do with policy, she just spitefully didn't want to give me the phone. So I walked out. 3 locations in 2 different states turned me down. My phone is actually broken, too.

When I called sprint, some rep snidely said, "well if you want a different phone, what we can go ahead and do is offer you retail price which can be seen on our website." So I politely told her that I was not in the position to spend several hundred dollars on a new phone as I just did that for the TP, and sincerely thanked the ***** from the bottom of my heart.

Regardless of corporate directive, many sprint store employees are refusing to give out TP2's for some reason. They can easily just click the TP2 as a replacement from the listing on their computer screens. I think these employees are taking business decisions into their own hands, and are deeming the free upgrade "unfair" in their own minds. And of course that's where business decisions should be made: by low level Sprint repair employees.

This isn't meant to bash sprint employees, but look- if you get directive from the top to do something, so long as it's ethical, you do it. Don't try to take matters into your own hands.

TheLovatScout · #**367** (**permalink**) 10-12-2009, 03:43 PM

My Touch Pro keyboard has been unresponsive for awhile now. When I saw that I could trade it in for a TP2 I at once went to the repair store. They could not fix my keyboard and instead gave me a new Touch Pro.

When I asked about the Tp2 and if I could exchange it, the man became very quiet and leaned in closer and said "I've been trying to get my hands on one of these gems, but unfortunately they're all on backorder. you can try loking around or coming back, but right now we don't have them." I knew he would give me one if they had it.

It was nice of them to give me a new Touch Pro and fix the keyboard issue like that, but wow would a TP2 would have been great...

hankyjackz · #**368** (**permalink**) 10-12-2009, 03:56 PM

First of all, thanks OP for the Quick heads-up! I went to a Central/Regional Sprint store/center to see if they could repair my TP and they ordered a TP2 as a replacement - overnight, no questions, hassles!- The TP got locked in the rainbow boot screen 2 days ago after the battery got to 1% charge left. I charged it overnight and tried flashing a stock sprint ROM, but it kept booting to the rainbow screen. Then I flashed the sprint re-locker to see it that would take it out of the rainbow screen and that REALLY got it screwed up because now it wont flash from either the SD card or ActiveSync.

The idea here is that they (Sprint reps) CAN order you a TP2 as a replacement if they see it fit.

In my case, the rep just looked at the phone, went to one of the technicians to confirm and 2 minutes later came back to me and said the part they need to fix it is not in stock so he would order me a replacement. I asked if I could get a TP2 and he pretended to check the warehouse inventory in the computer or something and then told me to pick up a TP2 tomorrow

Good luck everyone and hope you can upgrade too!

NOTE: I really hope I get a new TP2 not a refurbished one...

SporkLover · #**369** (**permalink**) 10-12-2009, 04:12 PM

My ASC tried again today. Out of stock. I'll just keep calling until they can help me out.

Scoob · #**370** (**permalink**) 10-12-2009, 04:12 PM

Quote:

Originally Posted by hankyjackz

The idea here is that they (Sprint reps) CAN order you a TP2 as a replacement if they see it fit.

In my case, the rep just looked at the phone, went to one of the technicians to confirm and 2 minutes later came back to me and said the part they need to fix it is not in stock so he would order me a replacement. I asked if I could get a TP2 and he pretended to check the warehouse inventory in the computer or something and then told me to pick up a TP2 tomorrow

Good luck everyone and hope you can upgrade too!

NOTE: I really hope I get a new TP2 not a refurbished one...

Good story. I think your hit it on the head with that statement. It always depends on the person on the other end and from what I've read, it never pays to piss that person off...