Sprint replacing Touch Pro with Touch Pro 2! - Page 37

p0fell0w · #1 (**permalink**) 10-12-2009, 02:13 PM

are the blackberry tours any good? b/c when the lady told me they were out of stock of TP2 i said just do the tour.. if they aint any good ill just tell her to send it back and order me a tp2

rushco · #2 (**permalink**) 10-12-2009, 10:14 PM

Quote:

Originally Posted by p0fell0w

are the blackberry tours any good? b/c when the lady told me they were out of stock of TP2 i said just do the tour.. if they aint any good ill just tell her to send it back and order me a tp2

Have fun trying to do that. You don't get 30 days with the tour.

ott · #3 (**permalink**) 10-12-2009, 10:19 PM

Quote:

Originally Posted by rushco

Have fun trying to do that. You don't get 30 days with the tour.

word. the tour is a really good phone tho, its very stable and much faster than the curve. but either way, its a BB. the hero is sick tho! all i know is, yes some people have successfully been swapped into TP2's, but right now their OOS. not backordered, but OOS. so your luck of getting a TP2 is minimal if at all right now, just give it some time, give it a couple weeks. but i recommend going to the service centers tho, they can do more with you and are smarter than they tech support people, tech support = jerk, jerk, splurg!

**strra** · #4 (**permalink**) 10-12-2009, 02:16 PM

Quote:

Originally Posted by captblaze

if you read the sprint internal document you would have seen that sprint authorized repair facilities are being instructed to move customers from the TP to another device, not retail stores.

that being said... enjoy your next cellphone provider and their overpriced and underpowered service. with all that sprint does wrong in the customer service end of the business they do get the pricing and speed right

quoted for truth

Quote:

Originally Posted by p0fell0w

are the blackberry tours any good? b/c when the lady told me they were out of stock of TP2 i said just do the tour.. if they aint any good ill just tell her to send it back and order me a tp2

blackberries are solid, but not for me.... crackberry.com is a good site for customizing (hacking) though

**ycats** · #5 (**permalink**) 10-12-2009, 02:16 PM

anybody file claim on TP get a TP2 as a replacement?

**darren.wlsn1** · #6 (**permalink**) 10-12-2009, 02:23 PM

Quote:

Originally Posted by ycats

anybody file claim on TP get a TP2 as a replacement?

i have no insurance and my tp has bad kb and called sprint today and there sending a refurb tp2, its not a bad deal for me, i just wanted a refurb tp. lol

richard28 · #7 (**permalink**) 10-12-2009, 02:25 PM

You know, Ive been to my repair center for numerous issues, Im on my 3rd TP, well I go there and tell them look, Im having intermittent issues with keyboard, random calls lock my ringer to on till I reboot, I get battery random overheating in my pocket, all honest and annoying issues, the worst being calls going straight to voicemail. They do a reflash (which I obviously have done) and hand back my phone. They said the phone did not have issues while they were troubleshooting it and they cant do anything to help me. I call tier 2 support they put a note on my account and say go to the repair center I shouldnt have any problems. I call them and say even with a note on your account your phone has to have problems while they are troubleshooting it.........so back to step 1. My mogul was awesome, TP not so much. My repair center is starting to really annoy me too, especially when they troubleshoot my phone with a reflash everytime. I know how to do that tyvm.

ejqr5 · #8 (**permalink**) 10-12-2009, 02:30 PM

I went to a service center. They said I would have to have to bring it to them 3 times in the last 6 month for the same problems I've had. No biggie. I'm sure they have enough customers.

**strra** · #9 (**permalink**) 10-12-2009, 02:37 PM

Quote:

Originally Posted by ejqr5

I went to a service center. They said I would have to have to bring it to them 3 times in the last 6 month for the same problems I've had. No biggie. I'm sure they have enough customers.

a service center and repair center are two different things. that's the standard procedure for a service center, but a repair center is the only one that can replace straight-out with a tp2

homamk · #10 (**permalink**) 10-12-2009, 02:44 PM

DAMIT, still out of stock of TP2. the guy explained to me that there are 2 diffrent inventories. one for tp2 to be sold and those they have in warehouse, and there is a TP2 replacement center and that center is the only place they can order me the tp2 from because im replacing with tp and that warehouse is out of them, and to check back a diffrent day.
im trusting him and waiting and trying a diffrent day.