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Old 10-15-2009, 09:34 AM
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jorjitoc
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Re: Sprint replacing Touch Pro with Touch Pro 2!

We have four Touch Pro's on our account and all four have had the keyboard fail. I took mine in to an ASC on Saturday and they replaced the keyboard. However, now it will just sit there with the keyboard closed and it will toggle between landscape and portrait. So I took it back to the same ASC yesterday evening. I didn't ask for a replacement; I simply told them I had it in Saturday for the keyboard and now it has the new problem. They immediately asked me if I would consider changing to a new model. I asked them what my choices were and they included the TP2, which in my mind is the only like-model of the four choices (the HTC Snap as a replacement for the Touch Pro is a joke). I told the lady helping me that I would take a TP2 and she immediately stated she'd have to check on availability and it wasn't available when she checked. I asked if I could wait for one to become available and she said "no". She also told me that once I changed there was no going back to a Touch Pro. I asked why phones like the Palm Pre weren't offered (even though I wouldn't have taken one) and she said they were trying to offer phones with the same "business features" as the Touch Pro and that the Pre doesn't have wifi (which I knew to not be true). I told them the other choices weren't satisfactory and she got manager approval to order me another TP (a new one, I believe).

I briefly considered the Blackberry Tour but thought I would be giving up too much in the exchange. Through my employer I get a discount on service and equipment and can get a Tour for free while I paid $99 for the Touch Pro. If they wanted to refund me the difference (our 4 TP's are only 4 months old) then that may have swayed me into a Tour. The geek in me wants to load new ROM's and customize my phone (and I do use the windows features) but as our IT Manager I also was thinking I may want to sacrifice some oohs and ahs for a more reliable phone and I am going to tell my other three users what is going on and IF their phones fail again (two of them were replaced with refurbs in the last three weeks before the Sprint decision to move to other models came out) then I will tell them they may want to move to the Tour.

So that's my story. I've been pretty happy with my TP since I started using WM6.5 Roms from this site back in June (I DESPISE WM6.1 and hated going back to it when I had to take my phone in for service, and yes the phone still had the same symptoms with the stock Sprint ROM). I am not trying to scam my way into a new TP2 but I have come to the obvious conclusion that the TP is a very unreliable phone from a hardware standpoint. I'm even questioning if I want a TP2 since it may suffer the same problems.
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