Sprint replacing Touch Pro with Touch Pro 2!

[cmajewsk]

Originally Posted by Scoob

Yeah, sprint told me I had to change out of SERO to even buy the TP2...

That's a lie...

[azurecrayon]

Originally Posted by rgildoss

I CALLED YESTERDAY !
the TP2 was NOT on the list ..and because i have a SERO plan i can only get the TP ....i HATE SPRINT ...i got inot a big fight with them yesterday ...

they lied to you. the tp2 is on the list, just oos for refurb replacements. and yes they will exchange your tp for tp2 even if you have sero. the trick is they have to be willing to do it =/ some stores are willing, some arent.

theres no consistency. no magic number of previous exchanges or repair services. no specific store type, corp or asc. some will do it, some wont.

[sanjsrik]

After my two week ordeal and Sprint replacing my third TP with a new in-box TP2 (out of the blue), I made sure to ask them about a dozen times if this meant that my plan would be extended or if I had to change from SERO, I was told repeatedly no on both counts.

I receieved an email from them last Monday:

Dear SANJAY,

You recently made some changes to your account, so we're sending you an updated overview of your services. It is our way of ensuring that we understand your selections accurately, that your account is in perfect order and to make sure we have a record of everything included in our current service agreement.

Please keep a copy of this for your records.

Now it's easy to check out your updated account information at sprint.com/mysprint.

If your needs change, the Right Plan Promise allows you to adjust your plan anytime without renewing your contract.

Also, talk to an eChat representative about any questions you may have with your account.



Account Holder Name: NAME REDACTED
Account Number: ACCOUNT NUMBER REDACTED
Service Agreement: Subscriber Agreement




Phone Number: NUMBER REDACTED
Phone Model: PPCT7380SP
Service Agreement Start Date: 12/29/07
Service Agreement End Date: 12/28/09
Early Termination Fee: up to $200

An early termination fee of up to $200 may apply
to each line on your account if you cancel
service before your service agreement end date.


$30
*Service Plan Monthly Charge does not include charges
for any additional services.


SERO F&F 500

Cogito Ergo Sum, I am able to get out of my contract and/or stay on SERO with the TP2 with Sprint. Granted this took moving heavens and earth to do but it finally happened in the end.

[dschoenike]

Im gonna go visit the sprint stores today. My 3rd Touch Pros' touch screen no longer works. Everything looks fine, but nothing happens when tapping on the screen. Also, at least a 1/4 of the keys on the keyboard dont work. Been with Sprint for 10 years and my 2 year contract is over. Not that im gonna leave Sprint, i just hope they try to keep a long time loyal customer, happy I'd be more than pleased to walk outta there with a different Touch Pro, but seein' as this store/area hasn't had them for months, i'll probably have to wait 'till next week to get a refurb. Guess i'll have to see what happens.
dschoenike

[Dr.8820]

Originally Posted by dschoenike

Im gonna go visit the sprint stores today.

good luck soldier. if it doesn't work this time, keep swapping it out!

[dschoenike]

Originally Posted by Dr.8820

good luck soldier. if it doesn't work this time, keep swapping it out!

Thank you Dr. I am kinda considering buying the TP2, just to end this "repair or refurb" plan i'm currently on
dschoenike

[Dr.8820]

Originally Posted by dschoenike

Thank you Dr. I am kinda considering buying the TP2, just to end this "repair or refurb" plan i'm currently on
dschoenike

i do hope you get it flat out without having to pay because i know that sprint is swapping them out. it's just a matter of finding the right store or rep.

[jglynn]

There was no hesitation in replacing my TP with a TP2 at my local repair store. The tech said he would not be able to fix it and ordered me a TP2 without even offering me anything else. When I picked it up the guy at the counter said I was the first person he knew of to make the trade. He was going to try and trade his TP in. Definitely a your mileage may vary situation. When I talked to the folks in advance replacement on the phone they said they were not authorized to replace a TP with a TP2, so I would head into the repair center and not even try to get it done over the phone.

[sanjsrik]

Originally Posted by jglynn

There was no hesitation in replacing my TP with a TP2 at my local repair store. The tech said he would not be able to fix it and ordered me a TP2 without even offering me anything else. When I picked it up the guy at the counter said I was the first person he knew of to make the trade. He was going to try and trade his TP in. Definitely a your mileage may vary situation. When I talked to the folks in advance replacement on the phone they said they were not authorized to replace a TP with a TP2, so I would head into the repair center and not even try to get it done over the phone.

The repair center the first time I went in, told me flat out they could only downgrade me or give me a refurbished TP. The guy at the repair center (some assistant manager) accused me of making up some list that "all you people seem to have come up with from somewhere".

[rgildoss]

if they tell you that the TP2 does not work on the sero they are lying to you ..it sure does ...they are trying to get rid of the SERO plans and will tell you that it wont work ...

of the lsit they gave me only 2 worked with the sero .. the tp and the snap...like i said TP2 was not even on the list ....

my guess is they have diffrent list for diffrent plans??