Sprint replacing Touch Pro with Touch Pro 2!

[Vertech]

Originally Posted by dibara2003

Whoa... you got a replacement from tech support through the phone? That's rare. After hearing everyone getting rejected, maybe it's worth a shot.

I tried that tonight, no dice for me. She even went to her Sup (or so she says) and he said no as well.

[Metalmayhem]

Originally Posted by Beejis

Still out of stock, and this picture (which was emailed to me from the store manager) proves that they are still capable of doing it and it really just depends on the person. I have only had 1 replacement and he is still going to hook me up.

You should have blurred out the managers name...He might get in trouble... just saying

[blindednight]

Ok this is the thing.
First – Not everyone one will get it. As we all can see.
Second – Store only or Call Center. Asurion still goes by the standard policy, but few may luck out.
Third – You must have multiple swaps with the same device, and complain about it.
Forth – They know most are “trying” to get a “Free upgrade” like the Mogul did the first month the Touch Pro was released.
Fifth – Manager Discretion
Sixth – Exchange Violation, giving you another model besides the one you have violates their exchange rate. Sprint is tight on this.
Seventh – If exchange violation is already at limit you will not get it, best at the beginning of the month and do not mention “I heard everyone else is getting it.” You might as well say hey I’m ripping you off.
Eight – BE NICE
Ninth – TP2 is cool, but………..
Tenth – Talking to the manager will not get you any further. Besides a boot in the @$$ and they will give you a phone you don’t want.
Eleventh – You might get a BlackBerry instead of a TP2.
Twelfth – Not all Retail store carry them yet!
Thirteenth – They are on Back order for retails, join the waiting list (not offered on this phone lol) Only waiting list is a pen and paper and hoping they don’t lose it.

[blindednight]

O'yah and the last: If you already qualify for a UPGRADE you will 99% not get the TP2.

This is a FYI for those who want to know.
Best source is from the source.

[blindednight]

(removed)

[lilbitz_1018]

Originally Posted by blindednight

Ok this is the thing.
First – Not everyone one will get it. As we all can see.
Second – Store only or Call Center. Asurion still goes by the standard policy, but few may luck out.
Third – You must have multiple swaps with the same device, and complain about it.
Forth – They know most are “trying” to get a “Free upgrade” like the Mogul did the first month the Touch Pro was released.
Fifth – Manager Discretion
Sixth – Exchange Violation, giving you another model besides the one you have violates their exchange rate. Sprint is tight on this.
Seventh – If exchange violation is already at limit you will not get it, best at the beginning of the month and do not mention “I heard everyone else is getting it.” You might as well say hey I’m ripping you off.
Eight – BE NICE
Ninth – TP2 is cool, but………..
Tenth – Talking to the manager will not get you any further. Besides a boot in the @$$ and they will give you a phone you don’t want.
Eleventh – You might get a BlackBerry instead of a TP2.
Twelfth – Not all Retail store carry them yet!
Thirteenth – They are on Back order for retails, join the waiting list (not offered on this phone lol) Only waiting list is a pen and paper and hoping they don’t lose it.

alot of people here need(ed) to read this.
good outline. and may I add do not demand or say i've been told.

[nanoware]

Originally Posted by blindednight

Ok this is the thing.
First – Not everyone one will get it. As we all can see.
Second – Store only or Call Center. Asurion still goes by the standard policy, but few may luck out.
Third – You must have multiple swaps with the same device, and complain about it.
Forth – They know most are “trying” to get a “Free upgrade” like the Mogul did the first month the Touch Pro was released.
Fifth – Manager Discretion
Sixth – Exchange Violation, giving you another model besides the one you have violates their exchange rate. Sprint is tight on this.
Seventh – If exchange violation is already at limit you will not get it, best at the beginning of the month and do not mention “I heard everyone else is getting it.” You might as well say hey I’m ripping you off.
Eight – BE NICE
Ninth – TP2 is cool, but………..
Tenth – Talking to the manager will not get you any further. Besides a boot in the @$$ and they will give you a phone you don’t want.
Eleventh – You might get a BlackBerry instead of a TP2.
Twelfth – Not all Retail store carry them yet!
Thirteenth – They are on Back order for retails, join the waiting list (not offered on this phone lol) Only waiting list is a pen and paper and hoping they don’t lose it.

i don't agree with some of this list

first if u go in with a legitimately malfunctioning device (tp), they are swapping out the tp with any phone on the list including tp2 or a refurb tp. I was told by a sprint regional director who just happened to be observing the store i went to. he said htc has told sprint that their device was basically recalled and HTC is reimbursing sprint for replacing tp's with any phone on the list, and there is no order or any bull****, just strait up on whats on the list. some stores are misinterpreting the new policy / memo, that's why there is mixed encounters... and if the one u want isn't in stock welll....below

second, they CANNOT force any phone on you. if u are not satisfied with what they are trying to offer you, you can simply reject the phone and try another store.

third, the store manager can help you out.

fourth, no store carries the tp2, but any store can order a tp2, be it from new inventory or refurb inventory

[abdeviation]

Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

Hmmm haven't been here for a while since I got my TP2, still going on eh?


Okay for those of you wondering about doing this over the phone, that's how I kind of got mine. I has a rep in the phone who told me the WEL list has the TP2 on it and said the store which denied me should have ordered it for me. He then called the store with me on the other line and spoke to the manager who had initially refused to give me a TP2. He then got back on the phone with me and told me to go to the store and ask for the manager. At the store, the manager knew who I was and placed an order for a NIB TP2 as soon as I got there

[Beejis]

Originally Posted by Metalmayhem

You should have blurred out the managers name...He might get in trouble... just saying

Removed the attachment until I get home to fix it, thanks for the heads up!

[solewoman]

mine is out for delivery now...i always think th worst so i hope she didnt mess up and give me a tp1 orflat ut lie to me. i would be distraught