Sprint replacing Touch Pro with Touch Pro 2! - Page 125

lion75y · #**1241** (**permalink**) 10-27-2009, 06:18 PM

Quote:

Originally Posted by lilbitz_1018

AE website is https://indirect3.sprint.com/apps/ad...&withinRange=N

just put an Alaska zipcode.

amm ok it works with 99689 zip code.. but does this has to do with something where they going to ship the product to... well Im just going to wait because the Sprint store already order me a replacement so im just going to wait to see what phone they give me... or Can i cancel the order????

lion75y · #**1242** (**permalink**) 10-27-2009, 06:28 PM

Ok i just try the advance exchange webpage and looks that i have to keep trying until i get a replacement with the TOuch Pro 2.. this is what i got

Defective Phone Model: UTSTAR PPC6850 WM6.1 PDA

Replacement Phone Model: UTStarcom Touch Pro

lilbitz_1018 · #**1243** (**permalink**) 10-27-2009, 06:33 PM

Quote:

Originally Posted by lion75y

Ok i just try the advance exchange webpage and looks that i have to keep trying until i get a replacement with the TOuch Pro 2.. this is what i got

Defective Phone Model: UTSTAR PPC6850 WM6.1 PDA

Replacement Phone Model: UTStarcom Touch Pro

That's what I keep getting too. and as i posted to someone else in another thread i think we should slow down or wait for some more time to pass because we're circulating the phones we're sending in. let someone who wants a TP1 get that and maybe when they're out of stock...its our turn to raid the inventory......AGAIN! lol

Beejis · #**1244** (**permalink**) 10-27-2009, 06:36 PM

Still out of stock, and this picture (which was emailed to me from the store manager) proves that they are still capable of doing it and it really just depends on the person. I have only had 1 replacement and he is still going to hook me up.

Edit: Removed attachment, you can pm if you want to see it, going to redit the attachment for fixes requested.

lion75y · #**1245** (**permalink**) 10-27-2009, 06:44 PM

Quote:

Originally Posted by Beejis

Still out of stock, and this picture (which was emailed to me from the store manager) proves that they are still capable of doing it and it really just depends on the person. I have only had 1 replacement and he is still going to hook me up.

Well hope they still out of stock when the Sprint store i went to make the order to me and order me the TP2...

williegt · #**1246** (**permalink**) 10-27-2009, 06:47 PM

I dont think they will do a TP2 over the phone, you have to go to the store. I think maybe only ins will replace it with a TP2 over the phone

heartisall · #**1247** (**permalink**) 10-27-2009, 07:21 PM

Yea I tried today over the phone after just receiving a refurb replacement which overheats and has a huge gap between the screen and the keyboard. They offered me all sorts of other terrible phones but would not do the TP2 or anything even close to the TP. So I have yet another TP refurb on the way.

williegt · #**1248** (**permalink**) 10-27-2009, 07:45 PM

Quote:

Originally Posted by gostars9

What an ***. I don't understand why the stores are fighting this so harshly? There is a memo from sprint in bold red print that says to replace it with a TP2. Mine semi-broken but still usable. I'm hoping by the time it finally gives out it will be easier to do the TP2 switch.

Read the memo again if you have it, it does NOT say anything about any specific models. It says due to high exchanges they are adding more models to choose from . It NEVER says anything about a TP2 nor did it have anything in red. Unless you have a different leaked memo? And the leaked memo is for ASC's. the corporate stores might have gotten a similar but different memo. The unit also has to display an issue that the tech can not fix as well before they will offer you a different model

scottmail · #**1249** (**permalink**) 10-28-2009, 12:03 AM

I am finally getting my TP2. I called and got a very nice Rep. Told him that I was on my 5 TP in 4 months and he is now replacing mine. Should be here by Thursday. All I did was ask him to ask his Supervisor to see if there was anything they could do for me, other than sending me another "broken" phone. I had my TP for 20 minutes and the Send/Receive/D-pad plate started to fall off. They understood my frustration and I was exceedingly nice.

dibara2003 · #**1250** (**permalink**) 10-28-2009, 12:14 AM

Quote:

Originally Posted by scottmail

I am finally getting my TP2. I called and got a very nice Rep. Told him that I was on my 5 TP in 4 months and he is now replacing mine. Should be here by Thursday. All I did was ask him to ask his Supervisor to see if there was anything they could do for me, other than sending me another "broken" phone. I had my TP for 20 minutes and the Send/Receive/D-pad plate started to fall off. They understood my frustration and I was exceedingly nice.

Whoa... you got a replacement from tech support through the phone? That's rare. After hearing everyone getting rejected, maybe it's worth a shot.