Sprint replacing Touch Pro with Touch Pro 2! - Page 175

ccleven · #**1741** (**permalink**) 11-20-2009, 07:29 PM

Whats the number for executive support? I tried searching. Thanks

shatner · #**1742** (**permalink**) 11-20-2009, 08:10 PM

yeah me too, I am thinking of this route too.. this is getting silly.

Medic · #**1743** (**permalink**) 11-20-2009, 08:14 PM

Sprint really has odd policies. I went in to the 1 and only sprint/repair center in town due to my TP screen going dead. I just had this phone replaced by tech support no more than 2 weeks ago by the way. Well today I went in and asked the lady if sprint ever swapped phones due to many problems I've had with this phone. I let her know that if this phone was to get replaced this would be 6th one. She told me that they only count the in store repairs done by technicians and not over the phone replacements. So according to her I have 3 advanced replacements and 2 in store replacements.

The only reason I have done the advanced replacements is due to my 1 only sprint store having shady service. I've taking my phone in for the "oil smudge" under the screen and the repair center refused to fix it due to the smudge not affecting the phone in anyway. Another time I took it in for locking up after charging all night and overheating while charging and once again they told me it passed all tests and that it was fine.

piratedninja · #**1744** (**permalink**) 11-20-2009, 08:24 PM

on the phone with customer service and being transferred all over the place, talking to a manager right now and shes saying that they cant order me a replacement. and that replacements can only be ordered by a repair center.

this is getting ridiculous

cocochannel · #**1745** (**permalink**) 11-20-2009, 09:01 PM

so i went with my old touch pro to the store and they replaced it with a brand new.. TOUCH PRO 1. I'm like damn! I thought they didn't have those in stock anymore. What should I do now? any advice?

mulhiny · #**1746** (**permalink**) 11-20-2009, 09:10 PM

Quote:

Originally Posted by cocochannel

so i went with my old touch pro to the store and they replaced it with a brand new.. TOUCH PRO 1. I'm like damn! I thought they didn't have those in stock anymore. What should I do now? any advice?

Use the phone. Be happy, you got a NIB. If it breaks, then worry.

cocochannel · #**1747** (**permalink**) 11-20-2009, 09:11 PM

QUOTE: "Use the phone. Be happy, you got a NIB. If it breaks, then worry."

and u get a life. NEXT

**Dr.8820** · #**1748** (**permalink**) 11-20-2009, 09:14 PM

Quote:

Originally Posted by Dr.8820

not picking on this person, but this is why i keep saying read post #1455. but i am through saying it over and over. this is all hit or miss. the fact that sprint is even doing this is great. some of you want to leave because you didn't get your way. good luck with verizon or at&t or t-mobile doing something like this. btw, i had 9 tps so if you get another, just play the game and take it. if you go in demanding an upgrade, YOU WILL NOT GET IT, flat out.

Quote:

Originally Posted by mulhiny

Use the phone. Be happy, you got a NIB. If it breaks, then worry.

big ol' plus one! this person is complaining about sprint giving them a brand new phone. wowzers. i am done with this thread. good luck to the honest folks out there.

muyoso · #**1749** (**permalink**) 11-20-2009, 09:41 PM

Quote:

Originally Posted by cocochannel

QUOTE: "Use the phone. Be happy, you got a NIB. If it breaks, then worry."

and u get a life. NEXT

Scammers like you should be kicked off this site. You got a perfectly good replacement and you are asking for advice on how to turn that somehow into a free upgrade. People like you are the reason others who have real issues are having such a hard time getting a valid upgrade.

shatner · #**1750** (**permalink**) 11-20-2009, 09:54 PM

+1 Muyoso, if they offer me a NIB TP1 I will be as happy as if they do a TP2, stop the refurb madness. and yeah, karma's a bitch so he'll get his.