Sprint replacing Touch Pro with Touch Pro 2!

[Dr.8820]

Originally Posted by Beejis

Wish me luck that they actually ordered the TP2 like they said they would!

Originally Posted by sho0z

wish me luck!

good luck soldiers!

[faintecho]

Received my refurb TP2 in the mail today
goodluck everyone !!

[mulhiny]

I'm on my 3rd crappy refurb this month. Tired of going to the store, I emailed Dan at Sprint dot com and someone actually called me back. I missed the call
She left a voicemail and a number to call back. I got her voicemail, but at least now I have a one on one going. Maybe I can finally resolve this in the morning. Wish me luck.

[mulhiny]

Originally Posted by mulhiny

I'm on my 3rd crappy refurb this month. Tired of going to the store, I emailed Dan at Sprint dot com and someone actually called me back. I missed the call
She left a voicemail and a number to call back. I got her voicemail, but at least now I have a one on one going. Maybe I can finally resolve this in the morning. Wish me luck.

So here is my follow up, not sure if it will be useful to anyone or not..Today the woman from Dan's office called me back. In short, she fully admitted that the Touch Pro is a problem device and Sprint is well aware of it. She said that "Sprint is working closely with HTC". She then went on to tell me that the TP2 is no longer on the replacement list for Advance Exchange, but some stores are able to offer TP2 as replacement at thier discression.

So it seems to me that calling *2 or calling customer service maybe very difficult at this point and we are all better off going to the Corp store.

[Dr.8820]

Originally Posted by mulhiny

So it seems to me that calling *2 or calling customer service maybe very difficult at this point and we are all better off going to the Corp store.

but that's because this thread is old. it worked for me, but that was the end of october. but what everyone has to understand is this is all hit or miss. some people walked right into a store and got one, some got it mailed to thier house, some had to jump thru hoops....you get my drift. there are no magic words or phrases that will make this happen. it depends on your attitude and the attitude of the person you're dealing with. if they don't play ball, you go to another store.

[electrongun]

Yeah! I finally got a TP2, no small ordeal though. 3 weeks to be exact.
I'll try to make this short:
1) broken keyboard, went to 3rd party repair center, where I was offered a list of replacements but no TP2. Hinted about the TP2, but got nowhere. Ordered a TP replacement.
2) Get replacement, but the top was loose, ordered new replacement on the spot.
3) Get replacement, keyboard brakes again after a week.
4) Called #2, told them about the keyboard and explained that I heard that the phone was being replaced, got transferred around. Everybody claimed that the phone was not being replaced. Customer retention tried calling the store, but the store did not pick up.
5) Went to three other 3rd party repair centers. Each time I was offerd the standard list but no TP2, but the last one indicated that the TP2 was not on the list anymore and that I should check with him from time to time.
6) Called to check, the TP2 was back on the list but he could not place order.
7) Called #2, Indicated that my keyboard was broken and the store employee tried to order me a TP2 but the system would not let him. Got transferred to advanced device replacement (or something), where I was told the phone was out of stock.
8 )Called back immediately and got transferred to Asurion, hanged up.
9) Called again, indicated that my keyboard was broken and that the store employee could not order me a replacement.
Got transferred to advance Tech Support, same story at which point I was told that a TP replacement had been ordered. I indicated that the store employee offered me a different model at which point the tech told me that "he was just getting to that", then went on to offer me the TP2 with the caveat that the system might not let him order it. Luckily, the order went through.

The morale is:
1) Try to find a store that is willing to offer you a TP2, because support might try to contact the store.
2) keep calling until you get the answer you want. Be polite and patient. I became rude out of frustration on my first try with #2, but that got me nowhere.
3) Do not mention that you want a TP2, let them offer it.

[Dr.8820]

Originally Posted by electrongun

.
3) Do not mention that you want a TP2, let them offer it.

this is what i keep saying! don't tell them that you don't want your tp, and don't ask about the tp2. if it isn't offered, you're not gonna get it.

[WmDuchess]

this sucks.... my phone didnt come in today... it was supposed to... :0(

[Dr.8820]

Originally Posted by WmDuchess

this sucks.... my phone didnt come in today... it was supposed to... :0(

don't worry soldier, it'll come. i have faith lol!

[WmDuchess]

see a man's touch is way better then a woman when it comes to tech stuff... i been dealing with sprint for 2 months and didnt get any where.. my boyfriend calls today.. and in 30 he did not only call csr but the store and spoke to the actual tech that placed my order. dude says he remembers me.. and that my order way placed today and that i will probbably get my phone on wednesday.. and the tech said with witness in my house that its going to be a TOUCH PRO 2

Originally Posted by Dr.8820

don't worry soldier, it'll come. i have faith lol!