Re: Sprint replacing Touch Pro with Touch Pro 2!
I think you may be right... I certainly wasn't 'hot' nor do I really think I was too high priority... just a Sprint Premier member, but that's just cause I've been with sprint for 10 years.
Something that I think may have helped with getting it just fixed right away was that the store was PACKED... one of the biggest malls in the US on a Saturday afternoon 2 weeks before xmas. I was also wearing a suit and tie. I'd like to think that it doesn't matter, but it's always been my experience in life that you get a little better service when you are dressed up. (no I didn't get dressed up just to get a new phone).
However, standing in a suit in a crowded store and talking at a regular volume about how I'm on my 4th of their most expensive, most capable phone did cause a few people to notice and I think that the guy figured it would be easier to just change my tp out for a tp2 rather than have to worry if I was going to make a scene. YMMV, but I'd suggest going to the store when it's packed and make it known that you expect them to take care of you and that you are disappointed in the hardware that you spent a pretty penny to get.
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