Sprint replacing Touch Pro with Touch Pro 2! - Page 224

HKO10 · #**2231** (**permalink**) 12-12-2009, 10:53 PM

For those who are having trouble with getting your TP swapped with a TP2, do not give up hope! I decided to call CS today instead of driving 30 miles to the repair center about my 3rd TP (got on thursday) about the same problems i've had with my other 2. First call was a total fail as the lady told me to go to a Sprint repair center...

I called again to have a different CS tell me the same thing, but I asked to be forwarded to escalations (whom i had terrible experience with last week). This time i had the most fantastic lady, Tanya, who went out of her way to help me out. She told me that they are out of stock of TP2's but she found one at a sprint store which is 40 miles away from my home... Drove all the way out there to be told that they did not have it... How frustrating!!!! Driving 80 miles for absolutely nothing. They ordered me on and I will be driving another 80 miles on Monday.

Long story short, skip over customer service and ask for escalations. Like others, it really does depend on who you have as your representative and also, be nice! They really don't need to help you if you're being demanding and rude.

It's still possible!!!

mulhiny · #**2232** (**permalink**) 12-13-2009, 11:55 AM

Quote:

Originally Posted by TITOMSD

update : tp2 are now in stock...got mine ordered should have mine by tues. or weds. since they said will take 2-3 business days and i was told will be nib....i rally hope the tp2 isnt going to turn out like my tp has been...good luck to those still trying..

+1, I had one ordered on Friday. Called *2 yesterday and they confirmed. I will add that I went to a 3rd party store on Friday and was told they were OOS..then I went to the Corp store and they were able to order it. They didn't even really look at my phone.

JSMZ · #**2233** (**permalink**) 12-13-2009, 12:17 PM

I keep getting the BS runaround. im sick of dealing with these crappy phones. I just wish they would either get me a touch pro that is decent, or put me in a tp2.

I actually reported my saga to The Consumerist this morning.

mulhiny · #**2234** (**permalink**) 12-13-2009, 02:14 PM

Quote:

Originally Posted by JSMZ

I keep getting the BS runaround. im sick of dealing with these crappy phones. I just wish they would either get me a touch pro that is decent, or put me in a tp2.

I actually reported my saga to The Consumerist this morning.

I'm surprised to hear that people are still having so much trouble. My local Corp store is very difficult to deal with most of the time and they swapped no questions asked. The rep there told me that HTC is actually footing the bill on the replacements, so they really have no problem with the swap..if that's really the case why does Sprint even care? Just make the swap and be done with it..Sorry to hear bro, I wish you luck.

Scoob · #**2235** (**permalink**) 12-13-2009, 02:51 PM

Quote:

Originally Posted by mulhiny

I'm surprised to hear that people are still having so much trouble. My local Corp store is very difficult to deal with most of the time and they swapped no questions asked. The rep there told me that HTC is actually footing the bill on the replacements, so they really have no problem with the swap..if that's really the case why does Sprint even care? Just make the swap and be done with it..Sorry to hear bro, I wish you luck.

Wow, that's the first I've heard of HTC playing a role. I wonder if they (Sprint/HTC) just dont want to spread the word about it. I mean how much would both stand to lose if everyone were going to turn in their TP1 (or at least the one with problems - which is still a lot it seems).

Arterion · #**2236** (**permalink**) 12-13-2009, 03:26 PM

Quote:

Originally Posted by HKO10

They ordered me on and I will be driving another 80 miles on Monday.

Couldn't you have it shipped to your house? lol

soinkster · #**2237** (**permalink**) 12-13-2009, 03:51 PM

out of stock!

zxcvzxcv · #**2238** (**permalink**) 12-13-2009, 04:29 PM

sprint is replacing my Touch Pro with another Touch Pro.

The rep said I could have swapped the touch pro for a blackberry curve, palm pre, htc snap or palm treo 860.

The rep said that the touch pro2's are not available. I assume that is the end of the upgrade to touch pro2.

HKO10 · #**2239** (**permalink**) 12-13-2009, 04:48 PM

Quote:

Originally Posted by Arterion

Couldn't you have it shipped to your house? lol

I didn't think about that until i left- as i was quite furious and frustrated, i then tried to call the store but they didn't pick up... :/

HKO10 · #**2240** (**permalink**) 12-13-2009, 04:50 PM

Quote:

Originally Posted by zxcvzxcv

The rep said that the touch pro2's are not available. I assume that is the end of the upgrade to touch pro2.

I got the same answer when I called escalations.. Guess they have been out for awhile, but, just ask them if they can find any store within your area that might have one in stock. Even if the store doesn't have it in stock, the store can order it for you. (at least that's what happened to me)