Sprint replacing Touch Pro with Touch Pro 2!

[theroyalwe]

I think you may be right... I certainly wasn't 'hot' nor do I really think I was too high priority... just a Sprint Premier member, but that's just cause I've been with sprint for 10 years.

Something that I think may have helped with getting it just fixed right away was that the store was PACKED... one of the biggest malls in the US on a Saturday afternoon 2 weeks before xmas. I was also wearing a suit and tie. I'd like to think that it doesn't matter, but it's always been my experience in life that you get a little better service when you are dressed up. (no I didn't get dressed up just to get a new phone).

However, standing in a suit in a crowded store and talking at a regular volume about how I'm on my 4th of their most expensive, most capable phone did cause a few people to notice and I think that the guy figured it would be easier to just change my tp out for a tp2 rather than have to worry if I was going to make a scene. YMMV, but I'd suggest going to the store when it's packed and make it known that you expect them to take care of you and that you are disappointed in the hardware that you spent a pretty penny to get.

[Scoob]

-Royalwe,

I'd hate to go to my local Corp store when it's packed. Each time I've been there, the crowd was light and still I had to wait an hour to have them look at the phone (understandable) but also to pick up the replacement phone...

[Dr.8820]

Originally Posted by Scoob

-Royalwe,

I'd hate to go to my local Corp store when it's packed. Each time I've been there, the crowd was light and still I had to wait an hour to have them look at the phone (understandable) but also to pick up the replacement phone...

they're changing some of that. the 1st woman i talked to said 30-45 mins, the tech took 5 mins. some of the stores already know what time it is as soon as you give them a tp.

[theroyalwe]

I didn't wait at all really... maybe 5 minutes until someone was free... he came out to me to try and sell me a phone probably. I told him what was going on and he walked back to the terminal and brought up my account info, printed a ticket and then proceeded to finish out the order. It could also be that the only way to really show the problem on the most recent TP would take monitoring it overnight... cause it works fine until I plug it in to charge overnight. Sometime during the night it hangs and then won't restart (even after pulling battery etc) unless I do a hard reset with the pwr,vol-, center button. Clearly they couldn't verify that without keeping it overnight and the only thing I could do to prove it was show the 5 copies of 'account services' in my contacts.

[Scoob]

Originally Posted by Dr.8820

they're changing some of that. the 1st woman i talked to said 30-45 mins, the tech took 5 mins. some of the stores already know what time it is as soon as you give them a tp.

I figure it may be just this store and already mapped out different stores but a little further.

At least I got caught up on reading some mags that are piling up the last time I was there.

[zxcvzxcv]

so, in summary, the TP2's are in stock but not in stock for an advanced exchange?

[zxcvzxcv]

by the way, does an advance exchange extend a contract on sprint by 2 years?

[Arterion]

Originally Posted by zxcvzxcv

so, in summary, the TP2's are in stock but not in stock for an advanced exchange?

Correct. Advanced Exchange draws from refurbs, and there aren't many yet for the TP2. To the best of our knowledge, the warehouses are somewhat regional, so one location might have access to a few, and another won't.

Originally Posted by zxcvzxcv

by the way, does an advance exchange extend a contract on sprint by 2 years?

No, it doesn't.

[Dr.8820]

isn't advanced exchange shut down?

[Gh05t]

Originally Posted by Dr.8820

isn't advanced exchange shut down?

the online is but i think when you go to store to swap is also called advanced exchange