[khutty]

I ran into this thread in October when it started. I was on my 2nd touch pro and had legitimate issues (heat, constantly resetting) in November, took it in to my local store and they ordered me a refurb touch pro. Obviously I was hoping for the touch pro2, but was happy to have a working phone again.

New Year’s eve my phone began to crawl and then literally died, screen was completely unresponsive. I was out of town and went to the nearest sprint store the next morning. After explaining what happened I got the “We can order you a replacement if it cannot be fixed” line. I was calm and polite the entire time because I REALLY just wanted my phone to be repaired so I would have a phone before traveling back home. To my surprise the rep came out with a NIB touch pro2 and said they were replacing my phone. I was in total shock because these types of things just don’t happen to me!

Anyway, I wanted to come back to this thread to share my experience. Good luck and try to remain patient!