Sprint replacing Touch Pro with Touch Pro 2! - Page 119

bookerx3 · #**1181** (**permalink**) 10-26-2009, 02:15 PM

Quote:

Originally Posted by Radiohawk

So I was given a tracking # this morning... but when I look it up, it doesn't match the format on the website... would that be caused by it being an advance exchange?

Are you trying to track via sprint website or UPS? The tracking number given to me through advanced exchange this morning was a UPS number.

Radiohawk · #**1182** (**permalink**) 10-26-2009, 02:18 PM

Quote:

Originally Posted by bookerx3

Are you trying to track via sprint website or UPS? The tracking number given to me through advanced exchange this morning was a UPS number.

Thru Sprint... didn't think of UPS lol will try that...

So you were right... is UPS... I watched the store MGR put in a level 5 replacement Sat aftnoon... UPS shows 830am this morning being delivered to store... looks like I should get it today!

letsgoflyers81 · #**1183** (**permalink**) 10-26-2009, 02:52 PM

My wife picked up our Touch Pro 2s! They came in plain OEM (non-retail) packaging with just the battery, stylus, and charger, but ##778# shows they're not refurbs. I've got a couple more hours at work then I get to go home and fiddle around with it while anticipating the HSPL's release.

Good luck for everyone else still waiting and trying.

xenokira · #**1184** (**permalink**) 10-26-2009, 03:01 PM

Quote:

Originally Posted by xenokira

I'm really glad I saw this thread! Last week, my TP started this fancy new thing where instead of vibrating, it makes an awful, loud rattling noise. This morning I finally had a chance to flash my phone back to stock (new Sprint ROM for good measure), relock it, and take my phone into my local Sprint repair shop. Once there, I explained this new problem and another problem I've had since I got the phone last November (brown circles intermittently appearing on the LCD). The customer service rep then took my phone back to the technician.

After a couple minutes, she came back and explained the technician was checking to see if he could fix the phone and if not, which phone it could be a replacement. Even knowing about the WEL list, I decided not to bring it up. Instead, I played dumb and asked if I would be given an option for the replacement, if my phone indeed needed replacement. She responded with showing me the HTC Snap and explained that it is also a Windows Mobile device, except it doesn't have a touch screen. Exhibiting disappointment, I explained that I really enjoy the touch screen, so I asked about the Touch Pro 2. She said, "that might be an option. I'll let you know what the technician finds out," and said it shouldn't be too much more of a wait.

Another few minutes went by and she came back. This time she brought my phone back to me and explained that it does need to be replaced, but they would have to order it. She explained that I had "several options" for a replacement. Off the top of her head, she listed each of the phones on the WEL list, including the TP2, then asked which one I would like. I said I'd like to go with the TP2. She said OK and explained they would order it today and it should be in on Monday.

So, for the weekend I still have my ol' Touch Pro. It'll give me a little time to say good bye and play with Calkulin's newest kitchen a little bit before making the switch. I'll report back early next week when I have the phone (unless something goes awry).

Thanks for all the info in the thread

I got the Touch Pro 2 today, I didn't have to pay anything whatsoever (my original TP was still under warranty). It was busy in the store so I had to wait a little bit before being helped, but once it was my turn, the whole process only took about 10 minutes.

It's a pretty nice phone, it seems a lot more solid that my TP ever was--the TP2 doesn't feel cheap at all. I was worried it might be a little too big, but I actually really like the size and weight of the phone. Anyway, now I just need to pickup a screen protector and patiently wait for the HSPL to come out.

Best of luck for those of you still trying to switch to a TP2.

STILLSPRINTIN · #**1185** (**permalink**) 10-26-2009, 03:13 PM

Quote:

Originally Posted by letsgoflyers81

My wife picked up our Touch Pro 2s! They came in plain OEM (non-retail) packaging with just the battery, stylus, and charger, but ##778# shows they're not refurbs. I've got a couple more hours at work then I get to go home and fiddle around with it while anticipating the HSPL's release.

Good luck for everyone else still waiting and trying.

Same here, I just picked up both of my TP2's with the same equipment. I tried the ##778# to see if I have a refurb, but it asked for a passcode.

dibara2003 · #**1186** (**permalink**) 10-26-2009, 03:40 PM

Quote:

Originally Posted by STILLSPRINTIN

Same here, I just picked up both of my TP2's with the same equipment. I tried the ##778# to see if I have a refurb, but it asked for a passcode.

Did you click view when you did ##778#? You should be able to view it without a passcode. If you click edit, then you're prompted for the code.

letsgoflyers81 · #**1187** (**permalink**) 10-26-2009, 03:41 PM

Yeah, you need the MSL for the device to get into those menus to edit anything. Fortunately my tech gave the MSL's to my wife.

bradgordie · #**1188** (**permalink**) 10-26-2009, 04:31 PM

Anybody have any stories to tell about any of the Austin area service stores?

STILLSPRINTIN · #**1189** (**permalink**) 10-26-2009, 05:30 PM

Quote:

Originally Posted by letsgoflyers81

Yeah, you need the MSL for the device to get into those menus to edit anything. Fortunately my tech gave the MSL's to my wife.

What do I need to look for to tell if I have refurbs?

**dodge_longhorn** · #**1190** (**permalink**) 10-26-2009, 05:34 PM

Quote:

Originally Posted by bradgordie

Anybody have any stories to tell about any of the Austin area service stores?

blah they aint replacing tp for tp2 i tired...but i was told round rock is tho