Sprint replacing Touch Pro with Touch Pro 2! - Page 217

shatner · #**2161** (**permalink**) 12-08-2009, 06:47 PM

reading even 50 of these pages or the back 20 would yield the exact posts and most pertinent info on what to do to replace your crappy TP with Sprint's latest most expensive phone.

*not a wise-crack.

**Dr.8820** · #**2162** (**permalink**) 12-08-2009, 06:49 PM

it keeps getting longer because no one wants to read. they keep coming to the end and asking the same thing.

WildFireXXI · #**2163** (**permalink**) 12-08-2009, 06:56 PM

Quote:

Originally Posted by Dr.8820

it keeps getting longer because no one wants to read. they keep coming to the end and asking the same thing.

Of course no one wants to read, can you really blame people for not wanting to sift through 2,100+ posts, probably 80% saying the same things over and over again? It'd be easier if there were edits/updates in the OP but theres not even that.

**Dr.8820** · #**2164** (**permalink**) 12-08-2009, 07:00 PM

that's because this whole thing is hit or miss. some get one, some don't. but coming to the very end and asking what's been repeated over and over makes long threads.

Imaginos · #**2165** (**permalink**) 12-08-2009, 07:05 PM

I went in a few weeks back to get them to fix my keyboard. Assumed it was a conector that probably needs reseating. They didn't even look at it after confirming it was intermittant. Offered me a few phones, I said I wanted to stick with WinMo + a hardware keyboard & Wifi. We'll order you a TP2 they said. And they did. YMMV.

If your keyboard is bad and this is TP #4, go try for 5. It is still a good phone. Never know, they may force a TP2 on ya and you'll just have to tough it out.

ihavapro7 · #**2166** (**permalink**) 12-08-2009, 07:12 PM

Quote:

Originally Posted by Imaginos

I went in a few weeks back to get them to fix my keyboard. Assumed it was a conector that probably needs reseating. They didn't even look at it after confirming it was intermittant. Offered me a few phones, I said I wanted to stick with WinMo + a hardware keyboard & Wifi. We'll order you a TP2 they said. And they did. YMMV.

If your keyboard is bad and this is TP #4, go try for 5. It is still a good phone. Never know, they may force a TP2 on ya and you'll just have to tough it out.

I went actually to the store past weekend to replace my keyboard and they did just that replaced it

some people have better luck or its probably by area idk well im still im hopng to getting it replace with tp2 or ill just wait till april for an upgrade

Arterion · #**2167** (**permalink**) 12-08-2009, 07:35 PM

UPDATE:

Went to the ASC to pick up my refurb TP. It has the same texting bug, of course. The lady I worked with originally wasn't there. The guy tech was nice, but I showed him my problem persisted, and he said basically I had no options. I had to live with the bug, or pay to buy a new phone. He suggested I wait a year and upgrade to something else.

I told him I wasn't happy with that, that I needed a phone that worked for texting, which is why I bought this one. He told me I should just "google around" for a solution, that something was probably out there "on a forum or something", that there might be a "registry hack". How unprofessional. I shouldn't have to spend my time fixing Sprint's problem. Even though I actually CAN do that, it shouldn't be something expected of customers. Most customers don't have that level of expertise. I said nothing to him that indicated I had that level of expertise. I was actually playing dumb.

So, I called *2, and went to Tech support. Ended up in finance somehow, and he so he transferred me straight to Advanced Tech Support. The rep told me he didn't understand why the store didn't put me in a TP2, that Sprint and HTC were trying to phase out the TP because of its issues. I told him the store offered me some other devices, but none of them were comparable, which he agreed with. He also understood the problem perfectly, and the significance of why it was a major inconvenience.

He put me on hold about 10 minutes while he was checking on the issue. He came back and told me that he was talking to someone else (either his supervisor or a co-worker, I wasn't sure) and that he so far hadn't come up with any known issues about this problem. He asked if it would be all right for him to call me back after he did some more research, and I said sure. Right now I am waiting for him to call back. Here's crossing my fingers that he actually will call back and just give me the damn TP2.

shatner · #**2168** (**permalink**) 12-08-2009, 08:00 PM

Good luck ART if you went to the Brentwood store, those guys are A-holes! I would never go back there except to hand the manager a formal written letter of complaint!

Arterion · #**2169** (**permalink**) 12-08-2009, 08:35 PM

Rep called me back and told me that he couldn't figure out a solution for me. He told me that they STOPPED replacing the TP with the TP2. He suggested I call HTC. I told him in a very polite way (this guy has been super nice) that I he has been super helpful, but that I was really frustrated at this point, and didn't want to keep getting kicked around with no resolution. He said he was going to notate my account and transfer me to "Device Exchange" and let me haggle with him based on his notes. He said that as a rep, his hands were tied as to what he could do, and that he was sorry that he couldn't give me the answer I wanted, and that he would want, but that he could "do some footwork" to try and get this resolved.

I could basically tell at this point he was saying: I wanna send you a TP2 but my manager either can't or won't let me, BUT we think if I put in these notes, I can transfer you to a department that CAN do it.

After writing the noted for a bit, he came back and asked me to try one last thing, which was a hard reset. Haha, the funny part is that he gave me the wrong MSL to do it from EPST, so I am going to do with vol down + dpad + power. Though I am 100% sure I'll still have the problem.

I only have the phone in question to talk on, so he's going to call me back in 30 minutes. Hopefully he got the approval to send a TP2 is the hard reset doesn't work. I guess that's normal "triage" as the original memo described, that he needs to get out of the way. Fingers are crossed, I think I am close here!

Quote:

Originally Posted by shatner

Good luck ART if you went to the Brentwood store, those guys are A-holes! I would never go back there except to hand the manager a formal written letter of complaint!

It was the store in Smyrna. I have avoided the Brentwood store at your suggestion. So far I have been to the Columbia, Donelson, and Smyrna stores with no luck.

--

ARGH! The guy called back, and couldn't help me, so I got the manager, and I am getting another TP. The woman was super nice, and she said if I weren't a spending limit customer, she could credit me the cost of a new TP2, then charge my account for it. But since I wasn't, she could still give me the credit, but I'd have to pay out of pocket for the phone. Can't afford that right now. So she is sending me another TP, and will call me back next week. If it has the same issues, she is going to take some further measures to get me an NIB TP2 (she could've sent a refurb right now, but they're OOS). I declined the inferior phones she offered, and she totally understood. She did say if I had another replacement, I went to some other department that deals with multiple replacements, and that she had no idea what they would do, and they might refuse me a phone all together, so she didn't want me to end up there. (though on the flipside, they might give me a TP2 no questions asked, idk.)

I guess I have to wait another week for some resolution. I didn't push this woman because she was really helpful, and her staff was really helpful, and they did actually call me back. She said in the event that something unforeseen happened, everything was noted on my account if I had to climb the *2 ladder again.

blackmagic352 · #**2170** (**permalink**) 12-08-2009, 11:32 PM

i dont dial *2 anymore for this situation call directly into advance exchange this will save you atleast 10 mins. 877-345-7895
*2 is just like callin the operator, they cant help u with anything but transferring!!!

i call and just tell them look at the notes in my account, can you tell me if tp2's are insstock. twice out of threecalls they have said no and transferred me higher up.

one of the time the lady even called asurion to see if the were exchanging tp1 for tp2. she was going to credit me the $100 insurance fee so i would have to pay anything. but they told her that they were not. (so she said!)