Sprint replacing Touch Pro with Touch Pro 2!

[scottmail]

I am finally getting my TP2. I called and got a very nice Rep. Told him that I was on my 5 TP in 4 months and he is now replacing mine. Should be here by Thursday. All I did was ask him to ask his Supervisor to see if there was anything they could do for me, other than sending me another "broken" phone. I had my TP for 20 minutes and the Send/Receive/D-pad plate started to fall off. They understood my frustration and I was exceedingly nice.

[dibara2003]

Originally Posted by scottmail

I am finally getting my TP2. I called and got a very nice Rep. Told him that I was on my 5 TP in 4 months and he is now replacing mine. Should be here by Thursday. All I did was ask him to ask his Supervisor to see if there was anything they could do for me, other than sending me another "broken" phone. I had my TP for 20 minutes and the Send/Receive/D-pad plate started to fall off. They understood my frustration and I was exceedingly nice.

Whoa... you got a replacement from tech support through the phone? That's rare. After hearing everyone getting rejected, maybe it's worth a shot.

[Vertech]

Originally Posted by dibara2003

Whoa... you got a replacement from tech support through the phone? That's rare. After hearing everyone getting rejected, maybe it's worth a shot.

I tried that tonight, no dice for me. She even went to her Sup (or so she says) and he said no as well.

[solewoman]

mine is out for delivery now...i always think th worst so i hope she didnt mess up and give me a tp1 orflat ut lie to me. i would be distraught

[mp3ster]

UPDATE:

Got of the phone checking the status of my e-ticket again today, still in "Processing" status... Big mix up between the store and corporate surprise surprise. Turns out my replacement is waiting at the store for me.

Anyhow, I was told SPECIFICALLY by the rep from customer service at *2 that if i had any more issues with my TP, their WEL List stated that that the TP was to be replaced by the TP2 or the Android, because every other phone would be a downgrade.

Please DONT Flame this post, i know all the controversy over this issue with the 1260 posts that i have muddled through the past few days.

Im just hoping that THIS replacement TP that is apparently waiting in the store for me to pickup is a GOOD refurb. Im sick and tired of the damn keyboards going out!

[Dr.8820]

the purpose of this post is to add support for the opening post. what some of you guys and gals have to remember is that every sprint account is different and every situation is different. what works for some will not work for others. but the sprint tech i talked with says sprint is exchanging the tp for several models, including but only if in stock, the tp2. there are no magic words or phrases that you can say that will get you a tp2. it is solely up to the sprint store or customer service. the one thing i can say is that if you've had multiple replacements, your chances are high. but for those just looking for a free upgrade, keep in mind that if you do get an exchange and your tp isn't broken, you will be charged up to $119 according to the e-ticket.

[williegt]

Wow amazing, This is why their customer service is what it is. There is no way they would replace the TP with an android, it isnt even windows based and it is a brand new model. The list I saw had about 5 different models and the hero was not on there. And the memo said nothing about replacing it with a TP2. The customer could choose from all available models but they were not guaranted the replacement of their choice. For instance I want a BB and there are none in stock then I must choose from some other model, get another TP or deal with the issue I currently have.

[Dr.8820]

Originally Posted by williegt

And the memo said nothing about replacing it with a TP2.

i don't know anything about a memo, just stating what i was told. and the fact that when i went to the sprint store and the tech ordered me a tp2 that'll be here tomorrow makes what i was told true.

[djalbanian]

Well hello guys i have a pretty good story to share, before reading this i would think that some kind of scheme to get the TP2 can be done..after reading this i was sure i can def make it happen so i can my tp replaced with tp2. Last week i called sprint represantative and told them about the defected phone and how its my 3rd one and they kept asking me to go to a repair center (this is NYC btw, BROOKLYN), every represantive i spoke to told me the same thing. And so i go to a repair center and the guy acted like he had no idea until i pulled out the sheets of paper to prove it, even so he tried to scheme me himself and told me that their out of it and the warehouse inventory is out of stock as well and couldnt choose the option, i literally almost got physical with him to a point where i had to control myself cause i know he was bsing freaking 4 eyes.. There were notes on my account that i should get the TP2, if u do the same thing MAKE SURE U GET NOTES ON UR ACCOUNT! anyway that same day after i get out of the store without any luck i said wth let me call sprint again and so i did, complained more and more and they still couldnt do anything, ask for tech support and everything. They said they couldnt order me one they dont have authority to, before getting off the phone with tech support i asked for account setting technician, this is where u get the most results btw guys so listen up. I dont have a contract with sprint anymore because i been a costumer for 8 years, i get a lady at account settings and i tell her straight up I WANT TO CANCEL MY SPRINT. She said y is that sir and bla bla and i explained it to her about the notes about the sheets about this ahole trying to duck and dodge me and said i cant deal with anymore, she put me on hold...5 min later she said Mr.%%$# your tp2 has been ordered by a manager at KINGS PLAZA MALL in BROOKLYN NY are u near there i said yes maam, she said ur phone is going to be there on monday and i called on thursday. This monday i went there and i got the TP2 with no problems at alllll, they didnt even check my TP they just confiscated it. Happy story to a happy costumer, wish you all the same luck.

[gorelow]

i tried twice today and did all the scams including telling them i couldnt get the 800 tax credit becasue i already own one home. (he didnt laugh at that either)
i give up. i was scared id get the same monkey on the phone plus maybe the tp2 isnt that great anyway. wow im actually believing my own b.s.