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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Brought my TP into the store today, with a loose keyboard, overheating/charging issues and a screen that periodically turns to black which I have to shake to get back to normal. Tech looked at it for 20 minutes and came out and told me he ordered me a new phone. I mentioned that it was my 3rd Tp and he said "Don't worry, I ordered you a TP2, you'll have it Monday." Kudos to Sprint for always taking care of me. I never mentioned the Touch Pro 2, by the way.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
not picking on this person, but this is why i keep saying read post #1455. but i am through saying it over and over. this is all hit or miss. the fact that sprint is even doing this is great. some of you want to leave because you didn't get your way. good luck with verizon or at&t or t-mobile doing something like this. btw, i had 9 tps so if you get another, just play the game and take it. if you go in demanding an upgrade, YOU WILL NOT GET IT, flat out.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Well after fighting with Sprint for a month and not getting anywhere ( I was wanting a TP2 but would settle for a NIB TP1) I finally got Sprint to get me and my wife NIB TP1. The nightmare with Sprint and getting a TP2 was soooooo bad that I am leaving when my contract is up in Aug. I am not leaving because I didn't get my way by getting a TP2 but got such horrible customer service both in store (corp) and over the phone. For those of you still getting the refurbed TP1 try going to different corp stores and asking if they can order a new TP1. I told the CS rep I would not accept a refurbed phone and he understood and ordered a new one. I have never had a refurbed phone and between me and my wife we have had 5 TP1.
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Sprint HTC Hero
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Here's what I did. I went to a repair center and was helped out by a lady near a podium taking appointments for repair. While waiting for my turn, i got bored and started to mess with her, in a joking manner of course....
Me: i dont like sprints customer service... HTC touch pro sucks huh? Rep: yes it does. You should have received a letter from HTC acknowledging the freezing issues and so forth. Me: Well, no i didnt. What can I do Rep: Theres an approved list you can swap your phone out. Me: I hope you remember what ur saying so u can back me when i go to the techs. Rep: Oh I will, Im the manger.(woops) Unfortunately, it couldnt be ordered because of some level 4 or 5 and warehouse was out of stock(this was a week ago). So, she called me yesterday and said the levels or something has changed..BLAH BLAH. In other words she can order my phone and did. I gets it(tp2) on monday. Hope this helps Last edited by user1; 11-20-2009 at 06:06 PM. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
People need to realize its a numbers game, the store is either going to offer it to you or not, if they don't no amount of complaining and bitching is going to change that, chalk it up as an L and try a different store. When you find the right store you wont have to do much.
If none in your area will budge either wait awhile and try again or try a store in a different area, the holidays are coming if you travel that'd be a good opportunity to try your luck. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Granted they may not be uniform across the board but to call them horrible is a stretch, with customers like us I see why sprint is doing so bad |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Wow, thanks for the suggestion! I just called, and I must say, I'm very impressed by the excellent costumer service! The rep was very understanding, I was put on hold, he called the manager at the store whom will now be "trying" to get the TP2 for me. If I don't hear back from him, or if I don't get the phone, the rep at executive support encouraged me to call him back until we get this issue resolved. He will call me back on Wednesday to follow up. Wish all Sprint's customer service was like this!
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