[user1]

Here's what I did. I went to a repair center and was helped out by a lady near a podium taking appointments for repair. While waiting for my turn, i got bored and started to mess with her, in a joking manner of course....
Me: i dont like sprints customer service...
HTC touch pro sucks huh?
Rep: yes it does. You should have received a letter from HTC acknowledging the freezing issues and so forth.
Me: Well, no i didnt. What can I do
Rep: Theres an approved list you can swap your phone out.
Me: I hope you remember what ur saying so u can back me when i go to the techs.
Rep: Oh I will, Im the manger.(woops)
Unfortunately, it couldnt be ordered because of some level 4 or 5 and warehouse was out of stock(this was a week ago). So, she called me yesterday and said the levels or something has changed..BLAH BLAH. In other words she can order my phone and did. I gets it(tp2) on monday.

Hope this helps