[sanjsrik]

Originally Posted by tok

Just an update... after waiting for almost a month from my local Sprint store, my order for the TP2 "disappeared" as well as the tech that was helping me. The store couldn't find any trace of the previous tech ever ordering anything for me, so I called customer service, explained the situation, and after being put on hold and transferred for more than 30 minutes, the rep said "good news, I just ordered a Touch Pro for you"... and I asked if she meant Touch Pro 2... nope... she basically ignored everything that I told her in the conversation and everything that has been going on for the past month, and placed an order for the Touch Pro. Once she realized the mistake, she apologized, tried to cancel the order (and failed doing so), and told me to go back to the store to see if anything could be done because she was not able to cancel the order.
I went back to the store... the (new) techs started giving me excuses about the Touch Pro 2 only being offered when the original Touch Pro is out of stock. They claim they don't have any record of the previous tech that spoke to me for the past month, and no record for my Touch Pro 2 order. They said they could get me the HTC Snap if I wanted...
I am so angry now... I have been played around for almost a month. I have been promised the replacement phone. I have been told it was ordered. Now they are forcing me to get another TP refurb, which will probably start freezing and overheating like my current phone.

You need to call executive support. Look it up and I'm sure you'll find it.