Quote:
Originally Posted by mrfett79
Well after fighting with Sprint for a month and not getting anywhere ( I was wanting a TP2 but would settle for a NIB TP1) I finally got Sprint to get me and my wife NIB TP1. The nightmare with Sprint and getting a TP2 was soooooo bad that I am leaving when my contract is up in Aug. I am not leaving because I didn't get my way by getting a TP2 but got such horrible customer service both in store (corp) and over the phone. For those of you still getting the refurbed TP1 try going to different corp stores and asking if they can order a new TP1. I told the CS rep I would not accept a refurbed phone and he understood and ordered a new one. I have never had a refurbed phone and between me and my wife we have had 5 TP1.
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So Sprints horrible customer service has replaced your phones 3 times with new phones?
Granted they may not be uniform across the board but to call them horrible is a stretch, with customers like us I see why sprint is doing so bad