Sprint replacing Touch Pro with Touch Pro 2!

[rootlinux]

Sprint CS reps suck for many reasons and phone exchanges are the least of it. LOL
AT&T is not the way to go though my friends.
Been there and done that more than once.

[ou2mame]

i was just playing with the hero today, and omg.. i'm in love. if sprint had the storm 2, i might be pushing for that, but the tour is so outdated looking, it really just doesn't do it for me. plus, no wifi. anyways, this whole system is a mess.

its not entirely sprint's fault. all they did was order the phone, htc is the one who made it. it had to meet *their* quality specs, and of course, their specifications were so low that it did meet them, and then fell apart in our hands. sprint is doing the right thing by offering an upgrade, but they don't carry many equivalent phones, which is probably why they started carrying the touch pro in the first place. so for them to switch us, what is really comparable to the tp? its not like this is verizon, and they can switch you from a diamond to an omnia, or something like that... they really just don't have any other phone that can take its place besides the tp2, which isn't in stock. i'm sure they would like to sell a few of those too. this is the same oos situation when the tp came out, if anyone remembers trying to buy one. cause i was one of those people... that's just how it is. i'm just going to get the hero, and hopefully, google had more influence over the design than sprint had over the cdma version of the tp, because i was playing with it today and it feels pretty damn sturdy. not sturdy like the diamond feels compared to the tp, i mean like really sturdy.

[skeptikal]

Well, I am one of the few that attempted Friday, eight days past, to get my phone replaced over the phone after being told they would never replace a tp with a tp2 in the store...Last friday after 12:30p cst they were out of stock and I received another call today from tier 2 support updating me to the fact that they are still OOS...at least I got a good ts rep that is following up...I think though in order to be successful I would need a rep to check every few minutes instead of every few days like they are now. I don't think sprint is going to get a windfall of replacement devices...I think they will probably just trickle in from here on out...I do know now though that I don't want a hero....after going w/o a keyboard on the tp for so long I don't think I could handle moving over to the hero to type permanently on a tiny screen...it is a cool device though...too bad it doesnt have keys....

I think I'll be waiting for the Leo to use my upgrade and start typing on virtual keys....

[ou2mame]

have you seen the samsung moment? its coming out nov 1st. sprint hasn't done a whole lot to let people know about it. i was playing with the hero today at the sprint store, along with a few other phones... god the snap is a terrible experience. anyways, i text mostly onscreen, so i wouldn't mind having less of a chance of another htc defect lol

[cornelious2]

I have to concur with gxip my first TP got recalled within a couple weeks then I was running the next one till about a week ago. now this refurb is already dieing on me... Seriously I have no problems with a refurb, but this is starting to feel like my mogul all over again. I think these phones only really have about a years worth of life in them and after that they get really unstable. I think im going to have to play the refurb dance a bit before I get a phone that works.

[Quirk]

I haven't dug through the 70+ pages of this thread, but thought I'd share my experience with Sprint lately.

I have a friend that works for Sprint. He no longer works at the store near me but told me to talk to a certain rep when I had issues. I went in last Sunday (2009-10-11) to upgrade to a family plan and put my parents on it. While there I mentioned that I was interested in the TP2 or Hero. He told me to wait because reps have been given the ability to upgrade the TP to the TP2, they just needed to have them in stock.

Friday (2009-10-16) I went back to the store after relocking and flashing the stock rom. The previous rep I spoke with wasn't working and I was told to get my phone replaced/upgraded I would have to go to a service center to have them look at it and I *might* be able to get the TP2. Luckily, there is a service center a couple miles down the road.

At the service center, I told the rep the issues that I have with my phone (keyboard randomly cuts out, phone locks up while charging). The rep had previously owned a TP and she called it "the sexiest piece of ****" she had ever owned. They took my phone to look at it and I had to wait for an hour (sitting around without my phone for an hour is boring, I missed it). I was told that if they had TPs in stock I would get one of those. I prayed they didn't have any in stock.

An hour later I come back and was given the option of a TP2 or a Snap. My TP2 should be here by Tuesday.

[InvincibleLiving]

It's amazing that sprint continues to yo-yo all of us with each new HTC phone release! They did this last year with the Diamond and TP... they were 'available' (laugh) ONLINE for like 2 months before the stores even got WORD of when there would be a street date for them... and now they're at it again with the TP2! Been out over a month 'online' but still now word on when they will arrive in stores...

meanwhile the Hero launches last week and is available IN STORE SAME DAY... what is is about winmo phones that they like to game us about?

Oh and while there is now a 'upgradeable' phone for the buggy TP... the DIAMOND is still the only winmo phone of it's kind (kb-less, touch only) and therefore has NO replacement. If I have issues with my Diamond, guess what they send another diamond. There is no Wel list for the Diamond like there is for the TP eventhough the only thing that differentiates them is a KB and expandable memory... I'm really tired of getting jerked by these guys!

[dibara2003]

Someone on another forum posted his eticket receipt for a swap out and it was a priority level 5, which we all know is a NIB unit. My question is, what warrants such a replacement?

[pokumon]

Originally Posted by dibara2003

Someone on another forum posted his eticket receipt for a swap out and it was a priority level 5, which we all know is a NIB unit. My question is, what warrants such a replacement?

I would like to know too. Does the rep at the ASC select priority 4 or 5? or is it predetermined? I have a feeling that the rep makes the priority selection because the phone that was being replaced can make calls and the battery passed. I thought that you get a priority 5 if the phone can't make calls, but i guess I was wrong.

[dibara2003]

Originally Posted by pokumon

I would like to know too. Does the rep at the ASC select priority 4 or 5? or is it predetermined? I have a feeling that the rep makes the priority selection because the phone that was being replaced can make calls and the battery passed. I thought that you get a priority 5 if the phone can't make calls, but i guess I was wrong.

That makes 2 of us. Everything passed and the person was given a level 5.