Quote:
Originally Posted by dibara2003
Someone on another forum posted his eticket receipt for a swap out and it was a priority level 5, which we all know is a NIB unit. My question is, what warrants such a replacement?
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I would like to know too. Does the rep at the ASC select priority 4 or 5? or is it predetermined? I have a feeling that the rep makes the priority selection because the phone that was being replaced can make calls and the battery passed. I thought that you get a priority 5 if the phone can't make calls, but i guess I was wrong.
10-18-2009, 05:11 PM
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