Sprint replacing Touch Pro with Touch Pro 2!

[Hidavi]

I'm hopeful that that won't be the case. The store I went to is a corporate store, not just an authorized reseller/repair shop. The corporate stores have to follow the rules methinks...

A question I have is that if the phone doesn't come out of the pockets of the stores, why be such ****s? Just because it means someone other than you is getting a great deal, you have to kill it?

[nutzy19]

I called customer service yesterday and was told I could choose between the SNAP, Treo or the Curve. I asked for a touchscreen and was told at this time there were none available. It seems the TP2 has dropped off the WEL list (for now). Keyboard failure isnt cool.

[illwafer]

let me try to break it down for everyone.

1. third party stores will exhange your tp for tp2 easier than corporate stores.
2. both stores AND *2 work off the same screens.
3. there are currently no tp2 phones available, and they can't be ordered/backordered.
4. so, until there is a supply of them (wel list gets updated daily i'm told by sprint), no one is getting a tp2 for a tp exchange.

[cmajewsk]

Originally Posted by illwafer

let me try to break it down for everyone.

1. third party stores will exhange your tp for tp2 easier than corporate stores.
2. both stores AND *2 work off the same screens.
3. there are currently no tp2 phones available, and they can't be ordered/backordered.
4. so, until there is a supply of them (wel list gets updated daily i'm told by sprint), no one is getting a tp2 for a tp exchange.

This posting should be stickied...by the way I received a refurb TP1 last week, looks brand new, and it's workin' great. I still love this phone.

[homamk]

good breakdown. now the only thing that we need to do is update this DAILY on if the tp2 are back in stock. so if you called to check please just in a few words tell us if they got the tp2 in stock or not. thats it. just so the people who are waiting for them to get back in stock will know.

and one more thing:
-my phone keyboard occasionally goes out like half the time, but when i took it to the store it was working again, the repair guy looked at the phone for an "hour" and told me its fine.
-my phone also heats up occasionally.
-started doing this recently, it turns off on its own from time to time.

and more stuff but i cant prove any of this stuff to my store cause it only happens time to time.
any suggestions on what i can do?

thanks

[rootlinux]

May have to exchange mine but I don't care if it is TP1 or TP2.
My device isn't that old but it has been pretty solid.

Starting to have screen blackout issues and device freezing while using the G-sen at times.
Pulling out the keyboard and going into landscape sometimes doesn't want to go back to portrait after sliding the keyboard back in. Sometimes locking up the device.
As I am not a big keyboard user so that isn't usually a big deal.
I prefer virtual keypads.

TP2 looks nice but I still love my TP1 as well.
Hero is looking sexy to me right now too.

[Scientific]

Originally Posted by dibara2003

Any employees want to weigh in on whether the TP2 is still on the WEL list? We've been hearing he said/she said all day and it's been going both ways.

On a side note, it would suck if it's off. My corp store was willing to do the switch as soon as it came back in stock.

Check one page back:

http://forum.ppcgeeks.com/showpost.p...&postcount=685

Phone is still on the WEL list, but it's OOS and can't be ordered until they have stock, which could be any day now...

[homamk]

someone on here said that a on the phone sprint rep said it will be 5-7 days and i belive that was wed. so i think ima check monday.

[wonkalow]

I don't see how you guys had any luck. My phone has a ton of genuine issues, not the least of which is that the keyboard doesn't work. Ive been through 4 TP's

Ive been to 6 stores.

One told me that " The TP2 wont be coming back in stock anytime soon, if at all, there are major defects and they probably wont be releasing the phone to stores"

One told me upon giving them my ticket numbers given to me by a sprint rep on the phone "These are fake and just random numbers you wrote down"<--- this didnt go very well, I told the guy off and walked out. Called up sprint and complained, and they really didn't care.

One told me "Sprint in no way would ever replace the TP1 with the TP2" that im wasting my time.

3 or 4 told me that if I DO want to see if its in stock, I have to go through the ENTIRE process over again of them checking my phone, telling my long story etc to get to the point where they see the list of WEL phones.

3 separate people Including a supervisor over the phone told me that sprint phone reps in NO WAY under ANY circumstances can issue TP2's, even if they wanted to. That they don't even have the ability.

One told me that The Refurbs are out, but corp rules state that in an advanced exchange even in this situation that "Theres no way Im even remotely allowed to give a new TP2 for a TP1"

And finally, last but not least the many many many

"yes, the refurb TP2 is in stock." I get there to find they lied.. yet AGAIN.


Sprint is by far one of the worst companies i've ever had to deal with.

[homamk]

okay for one. sprint WILL TRY THERE VERY HARDERST TO NEVER EVER let a customer switch MODEL. and thats wat there reps go by. BUT some reps truly dont know that they are allowed to do this unless the try and see the famous "list." usually the only people who will tell you that they can do it is supervisors (if they are truely nice and helpful) and well knowledgable employees. and u can usually find these nice people at third party sprint stores. however, this is new where tp1 are replaced with tp2. and its not a sales inventory they are replacing with, its refub inventory. and right now due to the phone being new the refurb inventory is out and will hopfully soon be full again. point being, give this some time where employees will know of the issue (due to some customer screaming at them about the problem so they become aware) than try ur luck again in a lil while. be very nice to the reps, thats how i got a nice guy, i was nice, he said they offering tp2 (this was at a third party location) but they out of stock so im being patient.