Sprint replacing Touch Pro with Touch Pro 2!

[SporkLover]

I hear New York is a terrible place to own a Iphone. Good Luck.

[CuzinBucksBx]

Originally Posted by SporkLover

I hear New York is a terrible place to own a Iphone. Good Luck.

The way I was treated for the past week...I really don't care lol. I mean Sprint employees are the worst! Def in NYC! Now my TP give it self a Hardset all the time!!!

[tr0s]

so i've been checking up on the limited success of sprint upgrading customers from the tp to the tp2 and i figured i'd post my experience. i noticed the chrome bezel was cracked a couple days ago and my keyboard was glitchy running silence final so i called *2 and talked to a sprint rep. this is my 4th touch pro as it is and i just figured they'd send me another refurb, instead they told me they aren't authorized to issue phones and that i would have to take it to a sprint service center. took it in yesterday and they said they could fix it, so i scheduled an appt today. i missed the appt and when i got there they were busy. waited like a half hour and the manager/greeter came over to me and said i'd waited long enough and that he'd help me. i mentioned what was wrong, he looked at my file and said he was checking on something. then just comes out and says that they're having problems with tp's and that he had just ordered me a brand new tp2 that will be there monday for me to pick up. i didn't have to mention the wel list or anything about the memo he just straight up offered the tp2. and here i was thinkin about settling for the tour or just a properly functioning tp. now i just wanna figure out a way to get the hero.

[ditbu13oi]

Originally Posted by tr0s

so i've been checking up on the limited success of sprint upgrading customers from the tp to the tp2 and i figured i'd post my experience. i noticed the chrome bezel was cracked a couple days ago and my keyboard was glitchy running silence final so i called *2 and talked to a sprint rep. this is my 4th touch pro as it is and i just figured they'd send me another refurb, instead they told me they aren't authorized to issue phones and that i would have to take it to a sprint service center. took it in yesterday and they said they could fix it, so i scheduled an appt today. i missed the appt and when i got there they were busy. waited like a half hour and the manager/greeter came over to me and said i'd waited long enough and that he'd help me. i mentioned what was wrong, he looked at my file and said he was checking on something. then just comes out and says that they're having problems with tp's and that he had just ordered me a brand new tp2 that will be there monday for me to pick up. i didn't have to mention the wel list or anything about the memo he just straight up offered the tp2. and here i was thinkin about settling for the tour or just a properly functioning tp. now i just wanna figure out a way to get the hero.

Lucky you, a brand new one huh? For all you TP owners, they are OOS right now. You don't have to mention the memo at all because the moment they look up your file and see you have a tp, they will offer you a replacement or another TP. They have an order of phones to go through first. So the next replacement phone would be a HTC Snap, THEN a TP 2 after that you gotta switch your SERO for the BB Tour which would be after the TP 2. So you my friend are lucky, because the brand spankin new TP2 are all the way at the bottom which of course they have plenty in stock.

[tr0s]

Originally Posted by ditbu13oi

Lucky you, a brand new one huh? For all you TP owners, they are OOS right now. You don't have to mention the memo at all because the moment they look up your file and see you have a tp, they will offer you a replacement or another TP. They have an order of phones to go through first. So the next replacement phone would be a HTC Snap, THEN a TP 2 after that you gotta switch your SERO for the BB Tour which would be after the TP 2. So you my friend are lucky, because the brand spankin new TP2 are all the way at the bottom which of course they have plenty in stock.

i actually had the wel list printed out in my car and from what ive gathered there is no order as to what device you get. just depends on WHO you get at the store. some reps interpret that there is an order, but in the memo and on the list there is no mention of "going down the list". the guy i talked to didn't really give me an option either, he just told me that he ordered the tp2. i was actually kinda ogling the hero, a friend has it and that phone really is worth the hype. i guess i'll have to "settle" for the tp2 lol

[Skelator03]

all you have to do is have had 3 replacements in 6 mo or less and they will order you a new tp2 NIB. i didnt even have to ask

[CuzinBucksBx]

Originally Posted by Skelator03

all you have to do is have had 3 replacements in 6 mo or less and they will order you a new tp2 NIB. i didnt even have to ask

Try 5 replacement

[aaron580]

Ok well i went in service center today and had them try to fix the screen and they failed (of course) so they said they could give me another touch pro or the other phones. I was able to get them to tell me when they come back into stock I would be able to get one. When I get the refurb TP and it dies I should be able to get a TP2 if they werrnt lying to me. It will prob die in a month or less so I dont care. onto using my red razor for the next few days...

[Skelator03]

Originally Posted by CuzinBucksBx

Try 5 replacement

try 4 in last 2 or 3 weeks and 9 since dec when i got it

[cornelious2]

the GSM vairants of all these phones don't have all these issues right? I think its time to join a universal standard.