Sprint replacing Touch Pro with Touch Pro 2! - Page 82

neudof · #1 (**permalink**) 10-20-2009, 01:35 PM

Quote:

Originally Posted by wesd

I'm not happy with my TP1, but it makes and receives calls without too much problem and can do basic web surfing every now and again. The only reason I'm still using it is because of EnergyROM, the stock ROM sucks so bad I would have smashed the phone by now if I still had it.

It really burns my hide that Sprint sells crappy devices for prices that cost more than an entry level laptop. It even burns me more than if the device breaks you get a refurb, and the quality of refurbs I've received have been so poor that I wouldn't give one to my worst enemy.

I'm going to upgrade to the TP2 at some point, but not through an exchange. With HTC and WinMo, it's always necessary to keep a backup device at home ready to be activated in case of device failure.

OR, you could put insurance on your device...

solewoman · #2 (**permalink**) 10-20-2009, 12:48 PM

does the wel list expire...like is this only going on for a certain amount of time?

Also the phone is under warranty so when does that expire? contract end date? or the time you got the phone?

neudof · #3 (**permalink**) 10-20-2009, 01:35 PM

Quote:

Originally Posted by solewoman

does the wel list expire...like is this only going on for a certain amount of time?

Also the phone is under warranty so when does that expire? contract end date? or the time you got the phone?

The manufacturer warrenty is 1yr from the date you activated your phone.

99accordv6 · #4 (**permalink**) 10-20-2009, 02:42 PM

Quote:

Originally Posted by solewoman

does the wel list expire...like is this only going on for a certain amount of time?

http://forum.ppcgeeks.com/showpost.p...&postcount=318

The Wel changes often but in this case the TP2 should still be at the top of the list but my source has not gotten back to me yet. So I am assuming that they are still not stocked up in the warehouse yet.

neudof · #5 (**permalink**) 10-20-2009, 02:33 PM

I emailed Dan@Sprint.com
"What is Sprints official stance on replacing defective HTC Touch Pro devices? Different stores give different answers. A unified message from stores/customer service would go a long way in customer satisfaction."

solewoman · #6 (**permalink**) 10-20-2009, 02:36 PM

i dont think hes gonna answer. but this is bull crap. ppl with actual defective phones cant even get one

Plackslayer · #7 (**permalink**) 10-20-2009, 02:40 PM

Yeah I'm without a phone right now and missing a lot of important communications...

This is quite unfortunate. They haven't even gotten me a TP1 as a replacement.

mrfett79 · #8 (**permalink**) 10-20-2009, 02:44 PM

OK so I spent my whole lunch hour (more like 2 hrs) between the corp store down the street from my house and customer service on the phone and I still have nothing. My corp store said the TP2 is still OOS and that they would get in "trouble" if they ordered my a TP2 NIP. They told me to call CS which I foolishly did however, I first called Tech support. TS was no help (big surprise there) and transferred me to CS who was supposed to help me get out of the phone. The CSR told me she could only get me a replacement TP. She then informed me that the Corp store I was just at had already ordered me a replacement TP even though I did not ask them to. The CSR was rude and not well informed and of no help whatsoever. So to recap I was told that Sprint is not sending out TP1 and was switching everyone with problems to other phones (they would not even send out a TP1), then they are sending out TP1 but refurbed (I have no faith in a refurbed phone if my NIP phone was already screwed from day one). I guess I will see what TP1 comes in. Don't get me wrong I still love the TP1 when it works and if I can get a new TP1 that works I'll be happy.

shatner · #9 (**permalink**) 10-20-2009, 04:27 PM

I am was wondering does anyone have a copy of this "printout" "screenshot?" I dont want to walk in there without proof, or ammo so to speak.

I havent been able to find a link or attachment or anything... thanks!

solewoman · #10 (**permalink**) 10-20-2009, 02:52 PM

that dosent make sense tho...if there are multiple claims on the account shouldnt they be more inclined to swap the phone?