sprint insurance replacement

[bkhoste]

Sprint Exchanged my 6700 for a Mogul, but only after I went through 4 of them. My wife's 6700 stopped charging and sync'ing and they exchanged it for another 6700. The one they gave her was broken, the speaker did not work nor did the mic, they offered her a Touch. She asked if she could get the Q9c because after trying the touch in the store she did not like it, Sprint rep told her sure and now she has a phone she is happy with. I did hear a rumor, that you have to go through at least 4 of the same phones before they upgrade you, but that has a good posibility to be just a rumor.

[peepeesea]

Originally Posted by Brera

I am a service tech here at Sprint and I've recieved 7 Touch's for 7 Mougl insurance advanced exchanges.

that sucks! don't they realize that some people want the same phone back? i bought a phone with a keyboard for a reason and to get something completely different would make me mad. is it just because there are not enough moguls in stock? or is that SOP?

as for the keyboard... umm Yuck! i will stick with my actual keyboard. it the same reason i didn't buy an iPhone and why i gave up clam shell phones. i cant type on those things.

[nxtech3]

I am a Store Manager/Head Tech, and the past 4 6700 AE's i have done, they have sent 6700's as a replacement. The only time they will swap out for a 6800 is if they do not have a 6700 in stock or if you have multiple swaps with the same model. As for Asurion it pretty much goes the same way. I mean if its your initial claim and you tell them you have had so many issues with Sprint Stores replacements and you want the upgraded version they will send you the updated phone.

[nico4k]

Originally Posted by Tripdub1

You can call advanced tech support and have them order you a 6800 as a replacement through their advance exchange program. As long as you have insurance, they will ship you a replacement with a return kit so you can send your 6700 back. If you tell them that you do not want another 6700, they will replace it with a refurbished 6800. Avoid the local sprint store and save yourself a headache.

i did exactly what tripdub1 suggested and i complained (be nice) about the low volume on the 6700 (which is a problem with all 6700s) AND NOW THEY ARE GOING TO SHIP ME A MOGUL IN 6 DAYS!! (they are out of stock right now). Of course you have to pay the $50 deductable, but its alot better than $200 plus another 2 years of contract!
and as long as you have the Equipment Protection Plan, you will be ok. You will be told to transfer to the insurance company, but say "no...the insurance people are not helpful" and tell them you do not want another ppc-6700 cause of this volume problem and to do the proccess thru the Advance Exchange Program...the tech should get a hold of the insurance company for you and explain everything to them...then you are transfered to insurance company to finalize the process...

hope it helps.

[nightmare001]

i wouldnt know what to say to help you.. i have had a horrifying experience with sprints advanced exchange program. I use the Moto Q and went through 4 phones in 3 weeks (from insurance they kept on replacing it) so i requested a new phone, and not a refurbished phone... they charged me $50 for it.. which i figured was not that bad of a deal hoping that the newer phones wouldnt have the same problem as the older phone. When the phone came in the mail, it was in the factory sealed box. I called sprint service to register the phone for use... and they told me that i couldnt because the DEC# on the phone was already registered to someone else (... i payed $50 for it to be a new phone)... needless to say.. 3 1/2 hours of arguing with customer service later.. they sent me a Moto Q9c for free and rebated me my $50... good luck with your transaction.. hope you dont have as much problems as i have had.

[peepeesea]

i have had 4 6700's but none were exchanged through the advanced replacement thing. i have bought all of them my self either off craigslist or from a friends who had them. obviously i like the 6700 because i keep going back to it but after getting my hands on the 6800 i feel i will like it a lot better. i guess i will wait a month or so and hope they get 6800's

[arshield]

I just got a 6700 back. I exchanged it because it kept having DSOD. But the new one has had three crashed in less than 24 hours. So I will probably go back tomorrow to request a replacement.

[erick10]

Originally Posted by nico4k

i did exactly what tripdub1 suggested and i complained (be nice) about the low volume on the 6700 (which is a problem with all 6700s) AND NOW THEY ARE GOING TO SHIP ME A MOGUL IN 6 DAYS!! (they are out of stock right now). Of course you have to pay the $50 deductable, but its alot better than $200 plus another 2 years of contract!
and as long as you have the Equipment Protection Plan, you will be ok. You will be told to transfer to the insurance company, but say "no...the insurance people are not helpful" and tell them you do not want another ppc-6700 cause of this volume problem and to do the proccess thru the Advance Exchange Program...the tech should get a hold of the insurance company for you and explain everything to them...then you are transfered to insurance company to finalize the process...

hope it helps.

How do you do the Advance Exchange Program???Im confused.

[nico4k]

Originally Posted by erick10

How do you do the Advance Exchange Program???Im confused.

dial *2, and when the automated system asks you what you need: say: advance Technical Support. then you are transfered to tech support.

When talking to tech support person, tell them to exchange your phone thru Advance Exchange Program, since talking to the insurance personnel has not been helpful.

tell them what i told them about the volume problem and you should be fine.

[PSPDude06]

yea I have my 6700 and wanted to upgrade too and I called today and the insurance said they were back ordered on moguls, so the only phone they had comparible to mine was a Touch. So i'm getting a touch shipped to me. Kudos lol.