[nightmare001]

i wouldnt know what to say to help you.. i have had a horrifying experience with sprints advanced exchange program. I use the Moto Q and went through 4 phones in 3 weeks (from insurance they kept on replacing it) so i requested a new phone, and not a refurbished phone... they charged me $50 for it.. which i figured was not that bad of a deal hoping that the newer phones wouldnt have the same problem as the older phone. When the phone came in the mail, it was in the factory sealed box. I called sprint service to register the phone for use... and they told me that i couldnt because the DEC# on the phone was already registered to someone else (... i payed $50 for it to be a new phone)... needless to say.. 3 1/2 hours of arguing with customer service later.. they sent me a Moto Q9c for free and rebated me my $50... good luck with your transaction.. hope you dont have as much problems as i have had.