sprint insurance replacement

[peepeesea]

i was just wondering if anyone has experience with the Sprint insurance recently and getting the 6700 replaced. i am hoping that i will be upgraded to the Mogul because it is comparable, or will they try to give me a refurbished 6700. should i call my local sprint store and see what they will do?

[samshady]

I believe it will depend on what they have in stock. If they have refurbished 6700s that is what you will get. Some people have gotten lucky and received refurbished 6800s. The last I had heard though was they were out of refurbished 6800s at this time. Some people with 6800s were receiving the "touch" as replacements. If you're in good with the people at the local store they maybe able to help you out.

[Brera]

Curently the Grande Parrie Depot is out of Mougls due to an mass ROM upgrade, Unless (EXTERMLY UNLIKELY) they have one floating around to send you, they will most likely send you a Touch (VOUGE). You could also call customer support and complain about your current phone, and how many replacements u have had with it, reoccuring problems, and they will eventually just upgrade u for free.

The past 6 Mougl AE (advanced exchange) I have completed have been replied to with the HTC Touch

Brera
Sprint Service and Repair Technician
Baton Rouge, LA

[Hafrust]

You can call advanced tech support and have them order you a 6800 as a replacement through their advance exchange program. As long as you have insurance, they will ship you a replacement with a return kit so you can send your 6700 back. If you tell them that you do not want another 6700, they will replace it with a refurbished 6800. Avoid the local sprint store and save yourself a headache.

[nico4k]

Originally Posted by Tripdub1

You can call advanced tech support and have them order you a 6800 as a replacement through their advance exchange program. As long as you have insurance, they will ship you a replacement with a return kit so you can send your 6700 back. If you tell them that you do not want another 6700, they will replace it with a refurbished 6800. Avoid the local sprint store and save yourself a headache.

i did exactly what tripdub1 suggested and i complained (be nice) about the low volume on the 6700 (which is a problem with all 6700s) AND NOW THEY ARE GOING TO SHIP ME A MOGUL IN 6 DAYS!! (they are out of stock right now). Of course you have to pay the $50 deductable, but its alot better than $200 plus another 2 years of contract!
and as long as you have the Equipment Protection Plan, you will be ok. You will be told to transfer to the insurance company, but say "no...the insurance people are not helpful" and tell them you do not want another ppc-6700 cause of this volume problem and to do the proccess thru the Advance Exchange Program...the tech should get a hold of the insurance company for you and explain everything to them...then you are transfered to insurance company to finalize the process...

hope it helps.

[erick10]

Originally Posted by nico4k

i did exactly what tripdub1 suggested and i complained (be nice) about the low volume on the 6700 (which is a problem with all 6700s) AND NOW THEY ARE GOING TO SHIP ME A MOGUL IN 6 DAYS!! (they are out of stock right now). Of course you have to pay the $50 deductable, but its alot better than $200 plus another 2 years of contract!
and as long as you have the Equipment Protection Plan, you will be ok. You will be told to transfer to the insurance company, but say "no...the insurance people are not helpful" and tell them you do not want another ppc-6700 cause of this volume problem and to do the proccess thru the Advance Exchange Program...the tech should get a hold of the insurance company for you and explain everything to them...then you are transfered to insurance company to finalize the process...

hope it helps.

How do you do the Advance Exchange Program???Im confused.

[nico4k]

Originally Posted by erick10

How do you do the Advance Exchange Program???Im confused.

dial *2, and when the automated system asks you what you need: say: advance Technical Support. then you are transfered to tech support.

When talking to tech support person, tell them to exchange your phone thru Advance Exchange Program, since talking to the insurance personnel has not been helpful.

tell them what i told them about the volume problem and you should be fine.

[lashad01]

Originally Posted by Tripdub1

You can call advanced tech support and have them order you a 6800 as a replacement through their advance exchange program. As long as you have insurance, they will ship you a replacement with a return kit so you can send your 6700 back. If you tell them that you do not want another 6700, they will replace it with a refurbished 6800. Avoid the local sprint store and save yourself a headache.

Thats how i got my mogul... I just told them it was my 7th 6700 when it was really my 1st and the upgraded me

[sleepybird]

Originally Posted by Tripdub1

You can call advanced tech support and have them order you a 6800 as a replacement through their advance exchange program. As long as you have insurance, they will ship you a replacement with a return kit so you can send your 6700 back. If you tell them that you do not want another 6700, they will replace it with a refurbished 6800. Avoid the local sprint store and save yourself a headache.

Hi, thanks for your info. What is the number for the advanced tech support? I have Asurion insurance and do I still need to pay the nonrefundable $60? would they do the exchange if my phone is still in working condition? Thanks.

[peepeesea]

that sucks... the touch is not comparable IMO, it doesn't have a keyboard. who do i call and does anyone know when they might be getting more moguls?