[bkhoste]

Sprint Exchanged my 6700 for a Mogul, but only after I went through 4 of them. My wife's 6700 stopped charging and sync'ing and they exchanged it for another 6700. The one they gave her was broken, the speaker did not work nor did the mic, they offered her a Touch. She asked if she could get the Q9c because after trying the touch in the store she did not like it, Sprint rep told her sure and now she has a phone she is happy with. I did hear a rumor, that you have to go through at least 4 of the same phones before they upgrade you, but that has a good posibility to be just a rumor.