Quote:
Originally Posted by Tripdub1
You can call advanced tech support and have them order you a 6800 as a replacement through their advance exchange program. As long as you have insurance, they will ship you a replacement with a return kit so you can send your 6700 back. If you tell them that you do not want another 6700, they will replace it with a refurbished 6800. Avoid the local sprint store and save yourself a headache.
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i did exactly what tripdub1 suggested and i complained (be nice) about the low volume on the 6700 (which is a problem with all 6700s) AND NOW THEY ARE GOING TO SHIP ME A MOGUL IN 6 DAYS!! (they are out of stock right now). Of course you have to pay the $50 deductable, but its alot better than $200 plus another 2 years of contract!
and as long as you have the Equipment Protection Plan, you will be ok. You will be told to transfer to the insurance company, but say "no...the insurance people are not helpful" and tell them you do not want another ppc-6700 cause of this volume problem and to do the proccess thru the Advance Exchange Program...the tech should get a hold of the insurance company for you and explain everything to them...then you are transfered to insurance company to finalize the process...
hope it helps.