Sprint replacing Touch Pro with Touch Pro 2!

[Scientific]

Originally Posted by garyflynn

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

The TP2 hasn't been released yet? There's a whole forum of people who would disagree with that statement...lol

http://forum.ppcgeeks.com/forumdisplay.php?f=97

[xdanimalx]

Originally Posted by Scientific

The TP2 hasn't been released yet? There's a whole forum of people who would disagree with that statement...lol

http://forum.ppcgeeks.com/forumdisplay.php?f=97

Told me the same, I laughed at the dude.
When I go in there next, I'm bringing the memo and a screen shot of the phone being sold on sprint.com...

[Cyorke]

Originally Posted by Scientific

The TP2 hasn't been released yet? There's a whole forum of people who would disagree with that statement...lol

http://forum.ppcgeeks.com/forumdisplay.php?f=97

hasnt it just recently been released in the stores though? it was online and available through telesales for some time now.

[mikejones13]

Originally Posted by garyflynn

A representative at 34th st in Manhattan says that the memo was proprietary sprint information that should never have been illegally made public, but at that location they will not honor it partly because TP2s are out of stock.

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

This will be my third TP. If there are problems, I'll go from there.

At some point, someone at Sprint Corporate calculated that it would be worth it to move all TP repairs to different phones, including the TP2. I have a feeling this policy may be rescinded at some point. I wish I had gotten to the store earlier, but that's a lesson learned, and to be balanced with other things I have to do in life than get my phone keyboard working perfectly or a new phone.

At some point, I'm pretty sure the refurb will start acting up. Hopefully it will last at least until they've unlocked the TP2 so I can put a custom rom onto it.

now thats pretty funny. If you want I can take a pic of me and my TP2 IN HAND to show them sprint has them. LOL now thats funny. What morons.....

[wolfgang]

Originally Posted by garyflynn

A representative at 34th st in Manhattan says that the memo was proprietary sprint information that should never have been illegally made public, but at that location they will not honor it partly because TP2s are out of stock.

This representative said that nobody will get a TP2 because they have not been released yet. I didn't challenge that because I have not read a report yet of someone saying they have a TP2 in hand. Maybe that will change tomorrow.

This will be my third TP. If there are problems, I'll go from there.

At some point, someone at Sprint Corporate calculated that it would be worth it to move all TP repairs to different phones, including the TP2. I have a feeling this policy may be rescinded at some point. I wish I had gotten to the store earlier, but that's a lesson learned, and to be balanced with other things I have to do in life than get my phone keyboard working perfectly or a new phone.

At some point, I'm pretty sure the refurb will start acting up. Hopefully it will last at least until they've unlocked the TP2 so I can put a custom rom onto it.

Don't worry about showing up late. I went to that location the day this post came out with memo in hand, and some lady working there had an absolute FIT. She also told me TP2's don't exist yet. When I proved her wrong, she said she would try to order one but then said it was out of stock. If that happened or not, I don't know. She was condescending throughout the conversation. It had nothing to do with policy, she just spitefully didn't want to give me the phone. So I walked out. 3 locations in 2 different states turned me down. My phone is actually broken, too.

When I called sprint, some rep snidely said, "well if you want a different phone, what we can go ahead and do is offer you retail price which can be seen on our website." So I politely told her that I was not in the position to spend several hundred dollars on a new phone as I just did that for the TP, and sincerely thanked the ***** from the bottom of my heart.

Regardless of corporate directive, many sprint store employees are refusing to give out TP2's for some reason. They can easily just click the TP2 as a replacement from the listing on their computer screens. I think these employees are taking business decisions into their own hands, and are deeming the free upgrade "unfair" in their own minds. And of course that's where business decisions should be made: by low level Sprint repair employees.

This isn't meant to bash sprint employees, but look- if you get directive from the top to do something, so long as it's ethical, you do it. Don't try to take matters into your own hands.

[TheLovatScout]

My Touch Pro keyboard has been unresponsive for awhile now. When I saw that I could trade it in for a TP2 I at once went to the repair store. They could not fix my keyboard and instead gave me a new Touch Pro.

When I asked about the Tp2 and if I could exchange it, the man became very quiet and leaned in closer and said "I've been trying to get my hands on one of these gems, but unfortunately they're all on backorder. you can try loking around or coming back, but right now we don't have them." I knew he would give me one if they had it.

It was nice of them to give me a new Touch Pro and fix the keyboard issue like that, but wow would a TP2 would have been great...

[obamaftw08]

Originally Posted by TheLovatScout

My Touch Pro keyboard has been unresponsive for awhile now. When I saw that I could trade it in for a TP2 I at once went to the repair store. They could not fix my keyboard and instead gave me a new Touch Pro.

When I asked about the Tp2 and if I could exchange it, the man became very quiet and leaned in closer and said "I've been trying to get my hands on one of these gems, but unfortunately they're all on backorder. you can try loking around or coming back, but right now we don't have them." I knew he would give me one if they had it.

It was nice of them to give me a new Touch Pro and fix the keyboard issue like that, but wow would a TP2 would have been great...

why would you accept the new tp?!! sheesh. keep your phone and try back later when you actually can get the TP2. there went your only method of attaining one.

[CuzinBucksBx]

Originally Posted by garyflynn

A representative at 34th st in Manhattan says that the memo was proprietary sprint information that should never have been illegally made public, but at that location they will not honor it partly because TP2s are out of stock.

Hey flynn. A Sprint store on the East Side Manhattan told me that Oct 17th all Sprint stores will have the TP2 on sell. Now the sprint store that I am going to swap my phone with no question ask I could..I repeat I could swap my TP1 for a TP2 with no question ask. Once I receive my TP2 I will let you know which location you could go.

[Sporkman]

So i call the Repair staore and ask if my phones in .... BACK ORDER !

[Sporkman]

what worse is they have no ETA on restock .