Sprint replacing Touch Pro with Touch Pro 2!

[stevenxpham]

I don't have insurance and for my refurb TP under epst my "warranty date code" says no data. Does this mean Asurion never gave me the 1 yr warranty?

[neudof]

I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.

[mlin]

Originally Posted by neudof

I have a friend that works for Sprint and he is telling me that you sill need to have at least 2 replacements in 6 months before they will allow you to get a different type of phone.

This isn't true. Both my personal experience and the screenshot at howard forums say otherwise...

[rootlinux]

That is the problem, most Sprint workers have far less knowledge than we do.
I have gone round and round many times with them.

They need more training on each device, they need to read and take notes and also each department never tells the next anything.

I love the service, don't get me wrong but they really suck in cs.

[SporkLover]

It seems that I have had better luck in the 3rd party repair centers than in the actual corporate stores.

In the corporate stores they try "triage". In the 3rd party repair centers they automatically order a replacement.

Waiting for the TP2 to make it in stock so I can order my replacement.

[Da Uniq 1]

Just reporting back.

I went to my local Sprint Store Fri night. Again, my issues are legitimate with the 3 Pro's I have on my account.

The tech was swampped with 14 phones to fix because they were so shorts handed.

Everyone in the store knows me except for this particular tech.

Needless to say, the swapped me for another TP1. He ordered a new one for me. One of the other guys who knows me told the tech to swap it out now for me just so I'm not without a working phone.

I got a refurb, which doesn't really bother me.

Anyways, the store was past closing.

I left and wouldn't ya know it, same probs with refurb as soon as I hit the parking lot.

Anyways, I went back to the store 1st thing Sat morning.

same people there as well as the others that I know. I still had the plastic protectors on the phone from last night.

They asked was I thinking about changing Handsets since I've replaced my phone so many times.

I said yeah. The offered me the BB Tour. I don't do BB. they offered me HTC Snap. I said no way.

They said well we can just order you a TP2 then since they don't have any in stock at this store.

I said cool.

The killer part is that Sunday, I went back in with the other 2 TP's and Diamond on my accout. All having legitimate probs.

The Techs simply said because it's me, they replaced the other 2 TP's with TP2's too. I should have them like Wed or so.

Finally, the Diamond is my sons. He replaced it with the HTC Hero (which they just put on display that same day)!

I'm a happy camper.

[p0fell0w]

anyone confirmed that they are back in stock?

[dakidobf]

I feel for yall out there with legitimate problems with your TP, but it kills me when people complain about not getting their phone replaced with a TP2. Why do you feel like you're entitled to a free upgrade? EVERY PPC is going to have problems, that is just the bottom line. When they started replacing Moguls with TPs it was the same exact thing. Half of you probably got your TP for free at that time and now you want a free TP2!? And you know what, the same thing is going to happen when the next phone drops, all of a sudden your TP2 will be the worst phone ever made and you'll be demanding it get replaced with the latest and greatest.

If you want a problem free phone then you should stay away from PPCs and get a flip.

Thanks for reading my rant and have a good day!

[bfaber]

Originally Posted by dakidobf

I feel for yall out there with legitimate problems with your TP, but it kills me when people complain about not getting their phone replaced with a TP2. Why do you feel like you're entitled to a free upgrade? EVERY PPC is going to have problems, that is just the bottom line. When they started replacing Moguls with TPs it was the same exact thing. Half of you probably got your TP for free at that time and now you want a free TP2!? And you know what, the same thing is going to happen when the next phone drops, all of a sudden your TP2 will be the worst phone ever made and you'll be demanding it get replaced with the latest and greatest.

If you want a problem free phone then you should stay away from PPCs and get a flip.

Thanks for reading my rant and have a good day!

I always find it odd people post with, "I've had 82 separate phones and they all suck!", with those statistics, I'd see the same issue, yet I've not had any problems with my last 4 Sprint phones... first one, every time works fine.

I've always considered these 'real problems' anything but...

'My 2 cents

[captblaze]

Originally Posted by bfaber

I always find it odd people post with, "I've had 82 separate phones and they all suck!", with those statistics, I'd see the same issue, yet I've not had any problems with my last 4 Sprint phones... first one, every time works fine.

I've always considered these 'real problems' anything but...

'My 2 cents

if the TP wasnt a troubled phone, why would sprint be so eager to get customers moved from that device to another device? reading all i have read, from day one there have been issues. crackling chrome, overheating, poor video playback, keyboard failures, screens that seem to have an oil slick on them. need i go on?

sprint is trying its best to put this behind them and do right by the customer. if there are some people scamming, then shame on them. for the ones who are truly cursed by the choice of a TP. enjoy your new device and do sprint and yourself a favor. sign some new customers up (you get $50 for every one)