Upgrade To Touch Pro Free!! - Page 94

gface2k · #1 (**permalink**) 02-09-2009, 12:29 PM

I just tried it again, i used http://storelocator.sprint.com/SL2/Default.aspx to see all the sprint store locations and typed in something really far from me but still in my state. Still only refurbs

ivan1.ruiz · #2 (**permalink**) 02-09-2009, 12:58 PM

Sprint has refurbished from time to time. The bigger cities have the refurbished and other cities have the option to receive the new TP. Is all about where Sprint sees the most claims.

gface2k · #3 (**permalink**) 02-09-2009, 02:47 PM

So what are the chances of me getting a TP if I take my mogule to a local sprint store with the following symptoms: Screen burn-in, unable to hot sync, wifi connection drops every few minutes (in my house) and I hate the fact that I have to press the end call button like 4 times to end a call.

IMars · #4 (**permalink**) 02-09-2009, 03:23 PM

Quote:

Originally Posted by gface2k

So what are the chances of me getting a TP if I take my mogule to a local sprint store with the following symptoms: Screen burn-in, unable to hot sync, wifi connection drops every few minutes (in my house) and I hate the fact that I have to press the end call button like 4 times to end a call.

In my recent experience, Sprint will tell you that they can replace the handset with another mogul (through their warehouse or Asurion insurance company) or they can repair it. Though it doesn't make sense, they may try to get you to buy a completely new phone for $300. For another option, they will tell you that you can call Account Services and see what they suggest.

If you have the same problems with the new handset, they may hard reset it for you and tell you that it's running quicker now. In my experience, they won't even address the unresponsiveness (after they hard reset your phone), though they will parrot back that you let them know about it.

To read about my experience: http://forum.ppcgeeks.com/showthread.php?t=56867

Good luck and maybe let the forum know what they say.

rgildoss · #5 (**permalink**) 02-09-2009, 04:52 PM

Quote:

Originally Posted by IMars

In my recent experience, Sprint will tell you that they can replace the handset with another mogul (through their warehouse or Asurion insurance company) or they can repair it. Though it doesn't make sense, they may try to get you to buy a completely new phone for $300. For another option, they will tell you that you can call Account Services and see what they suggest.

If you have the same problems with the new handset, they may hard reset it for you and tell you that it's running quicker now. In my experience, they won't even address the unresponsiveness (after they hard reset your phone), though they will parrot back that you let them know about it.

To read about my experience: http://forum.ppcgeeks.com/showthread.php?t=56867

Good luck and maybe let the forum know what they say.

one other option is to call it in to the Insurance and whne they send you another phone, tell them that the phone you just recived is bad allso and they are forced to send you a new phone ...since there is no new moguls anymore then they will need to send you one that is compared ..they will send you a TP....atleast that is the rules of the insurance ..

shaun_reid · #6 (**permalink**) 02-09-2009, 05:51 PM

I just filed a claim through asurion for my 6700 and when I did it online it said i would be getting a touch pro and when i called to finish the claim she said that i would be getting a mogul.... which one is right?

cornettZ · #7 (**permalink**) 02-10-2009, 07:21 PM

what exactly if an advanced exchange?

jtrag · #8 (**permalink**) 02-11-2009, 01:50 PM

Quote:

Originally Posted by cornettZ

what exactly if an advanced exchange?

https://indirect3.sprint.com/apps/ad...FROM_SPRINT=Y]

You know, sometimes it doesn't hurt to read a thread before you post a question in it...

shaun_reid · #9 (**permalink**) 02-11-2009, 07:11 PM

I just got my replacement mogul from asurion and it has a white spot in the corner and in the middle of the screen is that a good enough reason to send it back?

**MoonZ*BabysH** · #10 (**permalink**) 02-12-2009, 12:03 AM

Before i get flamed i want to exclude the people who had legit reasons for getting there moguls replaced and single out everyone who scammed asurion and sprint even when they knew there moguls were in decent working order. This is to you who broke your phone on purpose to get a TP and to those who just made up shyyt that they dont check for when they check out your phones THANK YOU ALL FOR MAKING THEM CHANGE THE TEP FROM $50 to $100.

Again i exclude all who had legit reason, but you know not everyone in this thread had even one. whoever tries to flame obviously they did the not so honest thing so let see who says what!!