[UTSAFTW]

Originally Posted by Wolfie77

this is insane, i did the advance exchange on sat eve, and still no phone as of tuesday??? yet there are people here who did the advance exchange on sunday or monday and already have a phone, this makes no sense to me, how is that possible, I got my first email almost right away but have not received a second......

im going crazy, igot a faulty phone and i have no idea when the replacement is showing up...

for those that got the phone right away from dong the ticket on sunday or monday, do live near kentucky, i'm in KC, why it is taking so long, is it possible my order is lost, is there anyone that i can call without screwing it up???

Originally Posted by jmatteau

Placed my order 01/31/2008 and still have no tracking number or TP. I emailed Sprint today and here is their reply and my original Message:

Hello,
We have checked on your order and found that your order# ETxxxxx was affected by a delay in our warehouse. Our warehouse is located in KY and due to severe winter weather conditions - there are power outages and delays in shipments and all phones should be shipped with an additional 1-2 day delay.

If you have not received your phone by Thursday, February 5, 2009, please re-submit your email, so that we can further track your order. We apologize for the delay.

Thank you,
Geraldine
Sprint Nextel
Advance Exchange Escalations


________________________________________
From: xxxxxxxxxx
Sent: Tuesday, February 03, 2009 8:15 AM
To: AEescalations
Subject: Replacement

Good Morning,

I had requested a replacement phone on 01/31/2008 and I am wondering if there is a tracking number for it? The order number is ETxxxxx, name on account is xxxxxxxxxxxx, Account number is xxxxxxxxx and pin is xxxx.

The replacement phone is a HTC Touch Pro Handset Kit. I am unable to locate it on UPS.com via the tracking tool with the order number, any assistance would be appreciated.

Thank You,

Mr. X

(XXX) XXX-XXXX

I'm in the same boat as y'all. Hopefully our orders will comes in soon.