Sprint replacing Touch Pro with Touch Pro 2!

[mrfett79]

I understand about the fraud aspect of this however, Sprint should require at least 2 repair attempts on any given phone before giving in and replacing the phone for a TP2. It seems that so many people here are either mad when Sprint repairs the phone and doesn't not give them a TP2 or just assume that the repair will not work. I am on my 2nd TP and will have to get a third because the radio in my phone locks up so I can't make or receive a call. I realize that there are defective phones out there however, people are just of the mind that "I should get a new TP2 for my troubles". For those who have keyboard issues Sprint can replace the keyboard and many people that has worked just fine. I use that because it is the most common issue on this thread. If after 2 repair attempts then the phone should be replaced with a comparable phone which there are currently none available on the list. I think that Sprint put the TP2 on the list so that they can say we have a comparable phone it is just OOS. For those who have legitimate problems with their phones and have tried to work with Sprint you should be treated better than you have but for those who don't event want to try to let Sprint fix their phone and just want a new TP2 that is what I have an issue with.

[gostars9]

Originally Posted by Hidavi

The phone is definitely still on the WEL list, don't let the stores fool you.

I called to make sure of the status of mine today and the guy said that he's still waiting for the OOL status to change so he can place the five TP2 orders he's taken (including mine). He said that he would call me when it got to the store.

Sprint told me that they should be able to have it by Wednesday.

Thanks and I hope you're right. I have 2 weeks left on my 1 year warranty.. need to replace it with a refurb touch pro, or TP2 very soon.

[takimaki]

Originally Posted by p0fell0w

i'm glad they were out of the tp2 when i went in b/c i picked the bb tour...and i'm loving this blackberry alot more then my touch pro

Is anyone else picking one of these up? I'm going to go into my local ASC (no other store within 2+ hours) and see if they can give me a BB Tour as well (keyboard again!!!!). Are they having a big problem with these like they are giving out the TP2 as a replacement?

[p0fell0w]

Originally Posted by dibara2003

I agree. The Tour is nice... but I don't want to pay for BIS. BTW, did yours come with any accessories?

nope i had to buy the case and data cable

[dibara2003]

Originally Posted by takimaki

Is anyone else picking one of these up? I'm going to go into my local ASC (no other store within 2+ hours) and see if they can give me a BB Tour as well (keyboard again!!!!). Are they having a big problem with these like they are giving out the TP2 as a replacement?

You shouldn't have a problem swapping out for a Tour, even better, they should have refurbed units in stock so you don't have to wait. My store offered it before mentioning the TP2.

[Boo Boo]

there are no cases for the tp you have to buy them. mine was a bnib

[tommydorns]

It sucks for me because I just received a Refurb Touch Pro on Tuesday and the keyboard was already jacked up. There is not a repair center within 300 miles of where I live. There is only a corp. store. They do orders by mail for replacement. This is my 2nd one and I have TEP. I wonder if they'll replace it with a TP2 because I really don't want a TP after the problems and my best friend went through 5 of them.

[dibara2003]

Originally Posted by Boo Boo

there are no cases for the tp you have to buy them. mine was a bnib

I meant p0fell0w's BB Tour he took as a replacement. Normally they come NIB with a case, a memory card, and all that other good stuff.

[aaron580]

Originally Posted by illwafer

let me try to break it down for everyone.

1. third party stores will exhange your tp for tp2 easier than corporate stores.
2. both stores AND *2 work off the same screens.
3. there are currently no tp2 phones available, and they can't be ordered/backordered.
4. so, until there is a supply of them (wel list gets updated daily i'm told by sprint), no one is getting a tp2 for a tp exchange.

Confirmed I talked to a third party store about it and they offered me a blackberry tour and told me if touch pro 2 was in stock Id be able to get it. My screen died again today on my second phone so its legit reason for touch pro 2 by far.

[sho0z]

im really considering getting a tour...does anyone know how the battery life is on it?