Sprint replacing Touch Pro with Touch Pro 2!

[dakiddale05]

I know i got a brand new in box unit just a few days ago... it took alot to get this phone! I went through about 15 reps trying to explain im not gonna keep putting up with my keyboard dieing... So finally i went to the sprint store which now i started calling it my second home. And said look ive been here way to many times and i know you have the ability to put me in a new device so someone please to something. They took my phone i waited an hour got my phone and the receipt back which had written on it ordered a new in box Tp2 i almost jumped out of my skin.. But thats what i had to go through... Stressful but this phone was worth it!

[ElAguila]

This thread had gotten quite large very quickly. Since there are a lot getting their tp's replaced I was wondering if this is an issue they can fix or if they have to replace the unit. I have found lately that if I start a data connection, the keyboard gets really hot very quickly. At that point it starts stick on lettersssssssssss.

[abdeviation]

my TP2 is awaiting shipment. Finally! Started this process last Saturday. Just came back from a corporate store and they put in an order for me. Hopefully the TP2 will be a much better phone

[kabuk1]

I'm gonna go to every damn sprint store in the whole state if I have to until someone gives me a TP2. Has anyone had any luck getting one at ANY store in oklahoma??? I don't care if I have to drive several hundred miles to get one, I am getting so fed up with my phone. I got my refurb a couple days ago and surprise surprise- SAME ISSUES as the last one!

[abdeviation]

Originally Posted by kabuk1

I'm gonna go to every damn sprint store in the whole state if I have to until someone gives me a TP2. Has anyone had any luck getting one at ANY store in oklahoma??? I don't care if I have to drive several hundred miles to get a TP2. I am getting so fed up with my phone, I got my refurb a couple days ago and surprise surprise- SAME ISSUES as the last one!

but you seem like an attractive young lady. Doesn't make sense that you're having so much trouble. If your'e going in with your bf, try going alone.

[kabuk1]

I DID go alone, and I talked to a male rep too! I think the store in my town is just really uptight or something. I know the guy was lying about it not being on the list. He looked up in the system what models were available for exchange but then went to the back to ask the boss what he could give me. This store doesn't do favors for ANYONE. No discounts, no deals, nada. I'm just gonna make a day of store-hopping tomorrow, memo in hand.

[gxip]

Originally Posted by kabuk1

I DID go alone, and I talked to a male rep too! I think the store in my town is just really uptight or something. I know the guy was lying about it not being on the list. He looked up in the system what models were available for exchange but then went to the back to ask the boss what he could give me. This store doesn't do favors for ANYONE. No discounts, no deals, nada. I'm just gonna make a day of store-hopping tomorrow, memo in hand.

Some stores are too uptight. I had issues with a sprint store in another city (they wouldn't change the diamond for the TP when I still had my 30 days) then the one that I go to now gave me one for the $30 difference. I went to a store in the city where I'm studying and they told me they couldn't find anything wrong with the phone (it kept locking up and calls wouldn't come in) and so they couldn't do anything about it, I told them about the memo and they said that it was up to the manager to decide if they replace the phone and he said that the only phone he could give me was the HTC Snap.
So you see... I think you're making the right choice, I've always seen that like CSRs, with stores you just need to keep trying with another one until you find the one that can make you happy. Some will treat you like you're sh** and worthless but others will really make you appreciate being a sprint customer. That also applies to the employees at the sprint store...
Good luck!

[abdeviation]

this is very true. i went to three different corporate stores and one ASC. two of the corporate stores offered me a TP, a snap or a treo pro. one corporate store and the ASC offered me a TP2 but i got the "not in stock" run around from both. a **** load of customer service calls and i finally got someone who told me the corporate store should have ordered me one. he called up the store for me then got back in line with me and told me to go to the store and ask for bob. i immediately drove to the store, asked for bob and he already knew i was there for a TP2. this was the corp store that had offered me a TP2 but were out of stock before. Bob ordered me a NIB TP2 i beleive

[Damedolla]

This is a 2 part story....
So I go to the sprint store wednesday night, TP started actin up while I was at work..froze up on me and then reset itself..phone was working when I walked in. Gave it to the Tech to look at and 30 minutes later my phone is now broke. It wont power on past the Touch Pro screen with the red numbers on the bottom of the screen..They said all they could do was order me a replacement touch pro I never asked to upgrade to the TP2. The dude was acting like an a**hole and I really had a defective phone and they made it worse..WTF !!! I called Sprint and all they could do was give me a credit but couldnt upgrade me to the TP2..
.....So the Sales Rep didnt order my replacement phone wednesday like he said he would. Went to the store on friday . We got into an argument about why he didnt order the phone. He said it wasnt his responsibility to check if the phone had been ordered and that he originally told me it would take 3-5 days..He told me I could pick my phone up friday when I originally brought it in for service. At this point I was pissed off and now I didnt care about getting a TP2, I just wanted a working phone. I asked to speak to the manager and they sent out the assistant or whatever he was. All he said was that another store had a touch pro I could go pick it up and there was nothing else they could or would do for me....

[solewoman]

I think this is what determines the level of 4's or 5's...

so i figured it out... (this may be old news to yall...)

but according to the wel list...the 4's and 5's are significant (really coo dude broke it down to me at the sprint store)

the 4's are where the tp2 replacements are that we all were trying to get (refurbished tp2's or the snaps or bbs) those are the ones supposedly out of stock. that means your unit has to be exchanged 3 times prior to this one indicating that this will be your fourth one...now if your unit was exchanged at least 4 times already and you are now on the 5th one...thats when you are able to get a nib tp2. I went ahead and got mine exchanged for just another tp because im sure it will break down again fml. but at least next time ill be able to get a tp2. so the refurbs are oos because most people are around their second or third exchange. Those who got nib tp2's got lucky if they didnt already have 4 exchanges....im assuming

i just settled for a replacement tp. if this one bugs out within the 30 days will i still be able to attempt to get a tp2?