Sprint replacing Touch Pro with Touch Pro 2!

[Rippa_MD]

Originally Posted by pesok

here is my story: hopefully it will be usefull for someone: i went to quite a few stores with different sories received(offerred all snap, bb, other crappy phones) i even asked directly at last two stores if i could exchange for TP2 and was denied on the spot both times(one girl rep even said quite angrily that its not possible to exchange tp for tp2 and never will be). Finally i gave up and just decided to stick with my beloved TP so i just went to closest sprint corp store(not 3rd party) and insisted that they fix it and not replace with crap phone or another TP. They fixed the keyboard and i was happy off. 2 Days later keyboard died again, went to same store again - fixed. about 5 days later the screen just got stuck in landscape mode, went to same store again and repair guy(same one that fixed it 2se before) told me i should really get a replacement since my TP's inside ribbon was quite worn out(his words), i said no way i dont want crappy snap and such, he said - what about if i can get you new(not refurbished) TP? i said no again since i have screen protector on mine and didnt feel like buying new one, rep said said what about if i can get you refurbished TP2? i said no again, he looked on computer again and asked what about bnib TP2? i said no just fix my damn TP i am tired of coming here. He went on back again and said he will try to fix it, 40 mins later he came out and said that unfortunatly my TP is beyond repair. I was quite mad at that point and he called the repair manager, that guy was very cool and we made a deal - i exchange my Tp for BNIB TP2 + Plantronics BT set(one thats $139 at sprint store). I finally got fed up and took the deal. When i picked it up the next day the same manager told me about HTC Spartan(leo/HD2) will be available for current TP owners as the replacement by christmas of this year. Damn i should have refused but oh well i will just buy HD2 when it comes out and sell TP2 on ebay i guess. My point is if you dont mention the replacement for TP2 and just want to have your TP fixed - eventually u will be offered TP2 as replacement and even BNIB! I wonder if anyone read this whole post, my bet is a no

damm dude a bluetooth and a tp2 bnib! Sprint is good, is just that some reps customer service is lacking, glad you got everything + a bag of chips sorted out.

Buy Sprint stock people it's cheap now!! WiMax + 'new anytime any mobile' will blow up and catapult Sprint stock up.

anyway did anybody catch the bold part? I thought the HD2 was rumored to be called the HTC Adonis, now it's called the HTC Spartan and on top of that it will be the replacement for the TP1, yeah right, I think the manager was testing your dissatisfaction with the TP1 lol and wanted to see you squirm to change back lol...I calling BS on the HTC Spartan comment spewed by the manager...good stuff.

now let's see how many people hold off on exchanging the crappy tp1 for the HTC Spartan/Adonis...gtf

[Avareyne]

Originally Posted by twe90kid

anyone have luck with taking to tech on Sprint echat?

Yes, if you are like me and only have a cell phone then echat will work with you. I just have them speak with tech support for me due to getting constant disconnects/dropped calls when in the middle of speaking to them. They offered me the TP2 (along with a bunch of others, including the Tour) but it was backordered so I go back every couple days to ask if it is in stock yet. This is nice because you have an actual LOG of them offering it to you. Which might be beneficial if it is still out of stock and you want to try a store (bring a copy).

Be nice and let them know you appreciate them calling for you. And I am asking that everyone not do this if you do actually have another phone to use.

[twe90kid]

Originally Posted by Avareyne

Yes, if you are like me and only have a cell phone then echat will work with you. I just have them speak with tech support for me due to getting constant disconnects/dropped calls when in the middle of speaking to them. They offered me the TP2 (along with a bunch of others, including the Tour) but it was backordered so I go back every couple days to ask if it is in stock yet. This is nice because you have an actual LOG of them offering it to you. Which might be beneficial if it is still out of stock and you want to try a store (bring a copy).

Be nice and let them know you appreciate them calling for you. And I am asking that everyone not do this if you do actually have another phone to use.

what exactly did you say to them that helped with your case? I have a receipt of the previous work order that they fixed my keyboard. but the keyboard is problematic again

[lgmayka]

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

[gostars9]

Originally Posted by lgmayka

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

I did 2 weeks ago. It was sent a refurb touch pro, but seems to work better than my old one I sent back(for now)

[sykosoft]

Originally Posted by lgmayka

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

I just did it a few days ago, the phone should arrive tomorrow (both for me and my wife who were both having issues). We will see what we get tomorrow.

Michael

[Dr.8820]

Originally Posted by lgmayka

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

as far as i know, only the advanced tech people on *2 were doing the exchanges. some stores will, but i've been told that your account must be noted by advanced tech support. i am glad i did mine when i did because too many people are saying and doing the wrong things and i see this being stopped very soon!

[cmajewsk]

Originally Posted by pesok

... When i picked it up the next day the same manager told me about HTC Spartan(leo/HD2) will be available for current TP owners as the replacement by christmas of this year.

No way. That is completely false, and something Sprint is "leaking" to manager's to keep people in their original Touch Pro's, and from having to dish out a NIB TP2...maybe he was hoping you'd take him up on that and wait....

[radar369]

Originally Posted by cmajewsk

No way. That is completely false, and something Sprint is "leaking" to manager's to keep people in their original Touch Pro's, and from having to dish out a NIB TP2...maybe he was hoping you'd take him up on that and wait....

EXACTLY! A lady at a sprint store told me about the HD2 (she called something else but I forgot)! Back about 3 weeks ago she told me I couldn't exchange my TP for a TP2, told me they couldn't order it & they wouldn't have them till January along with other reasons! She told me they were releasing the HD2 (she called it something else) before christmas!

My bet is...........sprint knows the HD2 is coming! Maybe when the HD2 comes out they will stop exchanging TPs for any device, then they tell you that when it comes out you can exchange it for a HD2 hoping that you will wait! Then when the HD2 comes out your S.O.O.L.! but yeah, I wouldn't believe that for anything!

[mrenz999]

Ok so I finally have 2 of my TP's exchanged for TP2. The last one in the Redmond WA Sprint store. I was really polite as was the gentleman who helped me. I was getting a real run around at the Overlake Sprint store. I talked to the guy at the Redmond store and he apologized and said just come in and I will swap you for NIB out of stock. I went in and it was handled with in 15 mins. Great service knew his stuff. Said its policy to swap these out anytime there is a problem and the customer wants out. They want those phones gone. Anyway PM me with any questions as I won't be checking back here. Off to the TP2 forums
Good luck everyone.