Replacement Woes

[heydjbobby74]

Originally Posted by The Specialist

Anyone had any luck getting the TP replaced by sprint for a TP2? I have had mine replaced at least 3 times and is going dead again with multiple issues. I'm willing to pay a little to upgrade, i'm just not willing to pay 600 bucks. more like 50, given the TPs i have had are just plain faulty.

yes i searched.

Yes, I successfully had Sprint replace my TP with TP2! I get it tomorrow, cant wait!

[ott]

Originally Posted by heydjbobby74

Yes, I successfully had Sprint replace my TP with TP2! I get it tomorrow, cant wait!

did u go thru care or a repair center?

[takimaki]

Who knows if the TP2 will have similar issues or not? It is the same manufacturer....

Meanwhile, I picked up my 3rd TP1 replacement from Sprint today. Hooray for broken keyboards :/

[ott]

Originally Posted by takimaki

Who knows if the TP2 will have similar issues or not? It is the same manufacturer....

Meanwhile, I picked up my 3rd TP1 replacement from Sprint today. Hooray for broken keyboards :/

u mean they didn't just replace the keyboard!?!?!??!?!? what is wrong with repair centers.... the keyboard replacement is so much better than a whole new device!

[takimaki]

Originally Posted by ott

u mean they didn't just replace the keyboard!?!?!??!?!? what is wrong with repair centers.... the keyboard replacement is so much better than a whole new device!

Well they claimed that the keyboard replacements just fail, so the repair guy just ordered a replacement. I wanted to try a new keyboard but he said he doesn't even order any since they just break anyway.

The next nearest Sprint store is 2 hours away.

[ott]

Originally Posted by takimaki

Well they claimed that the keyboard replacements just fail, so the repair guy just ordered a replacement. I wanted to try a new keyboard but he said he doesn't even order any since they just break anyway.

The next nearest Sprint store is 2 hours away.

it's to bad the nearest sprint store is that far away and the tech told u the keyboards are crap.. i'm going to disagree with him. the keyboards they are putting on the reconditioned phones are the same ones they are sending out for the techs to fix, so whats the difference!?!? oh well... i honestly haven't had any problems with my keyboard after pinching the space bar trick. the keyboard i'm on i have had for about 8 months, which is alot longer than any other keyboard, and it went out on me, but i did the spacebar pinch and it has worked fine ever since

[jayr0422]

sorry I don't have anything to add but yeah it's funny how people have "SOO MANY" problems with their HTC phone but they want the newer one which is basically the same phone for the most part and will likely have the same issues. Luckily I haven't had that many problems with my phones...

[ott]

Originally Posted by jayr0422

sorry I don't have anything to add but yeah it's funny how people have "SOO MANY" problems with their HTC phone but they want the newer one which is basically the same phone for the most part and will likely have the same issues. Luckily I haven't had that many problems with my phones...

me either, i have replaced my keyboard twice or so, but i am still on the original device and it still looks brand new! never been dropped, no scratches or dings in the chrome, its beautiful! haha..

[tonymontana2367]

I'll bet ya we all have had at one point each other's tp's. I mean, everyone replaces theirs like a million times. phuck htc. I got a Pre.

[jackxlj]

im verizon(Was alltel) not sprint,but this is what verizon did for me. So im on my 3rd tp,and i called, to get replacement,they said it would be alltel version,but it wasnt,so i sent it back after talking to them,only to have them call me back and say they no longer have the alltel tp in stock,and i would have to take the verizon version or nothing. Now since i bought my tp at retail, 47 days ago,i was pissed, so i took my receipt, box and phone to the verizon store, and started in on a 3 hour discussion with the store manager and a verizon cs manager from the texas call center. After being told that they would do nothing for me,as i used exchange on my phone and it wasnt supported by verizon, i informed them i was going to get a lawyer and have done with it if they werent willing to refund or replace my phone with the same phone,and i hung up,left and went to my lawyers office. Before We were done eating(i had brought lunch) verizon called, and i was told that they had been misinformed, and while it was true that they no longer carried the alltel touch pro, they would send me a touch pro 2 as a replacement,for the diffrence in cost, and since i paid more for my tp then they are selling the tp2 for,i would have to pay nothing,and they would next day air me the tp2. Im not saying this will work for you,but if your like me and have a receipt for 659.99 and have had your phone less then 60 days and have had more then 3 changes,i think your shot of getting the tp2 is good