Replacement Woes

[Inimical]

Originally Posted by Table83

Frankly I agree with you. Sprint set this system up, and didn't think of the consequences of doing so. This is the way that it works.

I'm actually a sprint stock holder. I don't agree with the way they have set this up, and because of it their stock is down! http://www.google.com/finance?q=s

But frankly it's a realization that you and I have to deal with. So just deal with it and don't take it out on these forums. You should help us build here. (If the phones were built better then sprint wouldn't need to have such amazing insurance.) I believe Dan Hesse see's that. He is actually starting to accept better phones, and their rate plans are starting to be really competitive. That makes me glad. Hence the new Hero with that beautiful Sence UI in it!

When they have solid phones maybe they will minimize these types of issues instead of just swapping out a phone every time.

Right....Sprint is losing 4.4 million customers because they replace/upgrade defective phones

[Magoo_215]

Im on my 6th Touch Pro right now and I know this will soon break too but really I dont care if I get a million replacements, if Im using the phone how a phone is supposed to be use and my screen start to flicker then yea... what u think? I want it fixed or I need a replacement. It in the contract right? thats what we put our sig next to right? I dont flash or download roms or any of that hard stuff... maybe something for the sound to be louder, change the background to black instead of white, put a flip clock on there and a few games but thats about it and yea I went thru 6 of em. So if my screen goes out or my kb stop workin or my chrome flakes on my hand then yea u be on ya 6th too so dont tell us we lookin for somethin free.

[Magoo_215]

Correction... lol 7th Touch Pro. The last 1 I had the chrome split right down the middle below the zoom wheel.

[facemob]

OMG sprint just replaced my tp1 with a tp2!!!!
WOOT!!!!!
then i woke up

[ott]

Originally Posted by Table83

Frankly I agree with you. Sprint set this system up, and didn't think of the consequences of doing so. This is the way that it works.

I'm actually a sprint stock holder. I don't agree with the way they have set this up, and because of it their stock is down! http://www.google.com/finance?q=s

But frankly it's a realization that you and I have to deal with. So just deal with it and don't take it out on these forums. You should help us build here. (If the phones were built better then sprint wouldn't need to have such amazing insurance.) I believe Dan Hesse see's that. He is actually starting to accept better phones, and their rate plans are starting to be really competitive. That makes me glad. Hence the new Hero with that beautiful Sence UI in it!

When they have solid phones maybe they will minimize these types of issues instead of just swapping out a phone every time.

I agree. I know since Dan Hesse has stepped in Sprint has at least been able to hold its own against the other powers in VZ and ATT. They haven't gained much ground on the two just yet, but are making the right strides. The Any Mobile, Anytime is a HUGE advantage for Sprint. Go get yourself an Everything Data plan and BOOM, your set! With the release of the Hero, this is probably bigger than the Palm Pre. With Sprint releasing the Palm Pre, the TP2, and the HTC Hero all within a couple months of each other, this is a major upgrade for Sprint. I have played with the Hero and it is legit! I love WinMo and my TP, but after playing with both the TP2 and the Hero, the Hero is the best phone I have ever used!

[Maan76]

i do not think that this gonna happen soon

[jawxx]

The Hero looks rad, no doubt, but I don't think I can tolerate on screen keyboards all the time.

[Table83]

Originally Posted by Inimical

Right....Sprint is losing 4.4 million customers because they replace/upgrade defective phones

Wait... What? Sprint keeps replacing phones, they keep losing money (Frankly the way they handle cash is very poor). If they replace to many phones then customer satisfaction goes down as well. Customer satisfaction goes down, customers will switch to someone who will give them a quality product and or service that customers deserve. (essentially good insurance on a bad product is a band aid and is not a good long term solution). However Sprint has not seen it that way in the past; their new products seem to be headed in the right direction latly at least.

Am I wrong? Yes I know their customer service still blows, but their rates are still good.

[Table83]

Originally Posted by jawxx

The Hero looks rad, no doubt, but I don't think I can tolerate on screen keyboards all the time.

Solution: http://www.engadget.com/2009/09/22/s...turns-a-few-h/

It doesn't have the sense UI stock, but thats not that big of a deal.

[achqm5]

I think we can all agree, even though it may be bad for sprint business wise, that TPs will eventually be replaced with TP2s. Just a matter of time.

Here's how the path that I took to get to where I am now.

First phone: Treo 700. I broke the Screen. Filed a claim through TEP.
Second Phone: Asurion replaced Treo 700 with Treo 755. Woke up one morning to the bootloader screen and the phone being completely unresponsive (this was before I started customizing or flashing or anything.) Took it to the Sprint store and they were out of Treo 755s completely.
Third phone: The sprint store told me I could pick out any phone in the store as a replacement because they were completely out of Treo 755s. So without knowing anything about Windows Mobile or the phone, I chose the Mogul. So year and a half or so later, I break the screen on my Mogul.
Fourth phone: Asurion replaced my Mogul with a Touch Pro. I am now on my 4th Touch Pro all because of dead keyboards.

Treo 700-->Treo 755-->Mogul-->Touch Pro.