Replacement Woes

[Table83]

Originally Posted by ott

I would really like to say some harsh comments about your reply to my message, but for the sake of the forums, I will hold them in. In your example with the navigation going out on a Lexus, they will fix the issue, just like HTC is pushing out replacement keyboards for the defective ones. You don't need a whole new phone when a simple piece goes out. Are they really going to compensate you that much, or fix the issue? Their not going to give you a new upgraded model when they can fix your issue. And why should Sprint, or HTC give you a TP2 due to a keyboard defect? I never said that people are bricking their phones and want a TP2 due to flashing, I'm saying 90% of the reason people have gone through so many is because they bricked it multiple times with flashing, this is your own fault, if you have had multiple devices due to hardware failure, such as the keyboard, which HTC has addressed and can fix, then let them fix it. Nothing is perfect. If you have the nerve to complain and go through all the hassle just to save money when everyone else works hard 40+ hours a week and pays for their actual phone. Stop whining and just buy the dang phone!!!

Frankly I agree with you. Sprint set this system up, and didn't think of the consequences of doing so. This is the way that it works.

I'm actually a sprint stock holder. I don't agree with the way they have set this up, and because of it their stock is down! http://www.google.com/finance?q=s

But frankly it's a realization that you and I have to deal with. So just deal with it and don't take it out on these forums. You should help us build here. (If the phones were built better then sprint wouldn't need to have such amazing insurance.) I believe Dan Hesse see's that. He is actually starting to accept better phones, and their rate plans are starting to be really competitive. That makes me glad. Hence the new Hero with that beautiful Sence UI in it!

When they have solid phones maybe they will minimize these types of issues instead of just swapping out a phone every time.